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January 2024 by Nallery Sherman
Careful taking your vehicles to this shop that has a store manager that is neglectful and sends out vehicles that are not safe because it’s an inconvenience to him.
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January 2024 by Nafi Tambadou
Worst service ever. My car was supposed to be done in 2 days but they had my car for a week with 0 update. I had to keep calling and the reps didn't know anything. The manager is incompetent. He couldn't even call me to resolve my issue after asking for him to call me on multiple occasions. Each time I went to the store to talk to him he will be gone. Trent was amazing he helped me and was very empathetic. He should be the manager. Will take my car elsewhere next time.
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January 2024 by Grant Finn
Made an appointment, get there and then they say we can’t get you in. I called Christian brothers right after and they got me in right away and did a great job! Don’t waste your time with Firestone and go somewhere that actually cares about there customers!
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January 2024 by Shirley Anderson
This Location doesn't want to honor the Road Hazard warranty on my set of Firestone tires I bought! The Counter man wants to push back a service order to 4-5 days out on a simple tire rotation! I have a slow leak in a tire and they don't seem to see the importance of this Customer needing to have my Firestone tires checked out ! The older guy posted up at the service counter is discouraging a Firestone Family member to apply my Product Warranty!
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January 2024 by Bridget Jones-Keller
They met my need. Thank u.Friendly professional
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January 2024 by Francesca Row
Same as the other reviews....Service is good when they get to your car on time! Made an appointment for 9 a.m. The general manger called me twice the night before confirming the time with me. I dropped it off at 7 a.m. and went to pick it up at 2:30. Still not ready.....Apologies but no actions being taken for better service. Shame on me for giving them a third chance!
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January 2024 by John Warden
The Centerplace Firestone has an amazing team and gives fantastic service. They offer excellent value for quality service. I've been going to them for a few years now and will keep using them for my autocare needs. Excellent customer service combined with quick work!
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January 2024 by joely martinez
Very nice People!!! Great service
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January 2024 by Stacia Aldridge
Customer service is great but the job is just not getting done in the back I took my car there 3 times in 2 days just for my steering wheel not to be aligned the first time I waited 2 hours when I was told 1 hour not one time did they update me I had to say something
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January 2024 by Jennifer Martinez
I love coming to this place for my car. I’ve had nothing but good experiences with employees and my service. Today was one of those where they were short staffed still took me and attitude was great and service was good. I had taken my car on Friday for oil change and it started leaking yesterday. They got me in today and made it right knowing they were short staffed. I will be back. I was very happy and satisfied.
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January 2024 by Tonia Smallwood
I had a flat repair and rotation done. They were kind enough to work me in when they were verybusy. Friendly, efficient service. Very thankful and satisfied with overall service.
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January 2024 by Juan Loffredo Faggioni
Good serviceGood customer support
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January 2024 by Ly Nguyen-Hang
I set up an appointment for 11 am to do a vehicle inspection and to do my lifetime alignment. I dropped it off at 8:15 am and told them I would need it by 5pm since I don't live around the area, but work in Greeley. I did not get a call about it being done or being delayed. Called at 5:10 pm asking if it was completed, was not AND it took 15 min just to check on the status of my car when I called. They told me it was "on the rack" but when I got there it was still parked in their lot. When the tech I talked to said he'd go check the status, he took another 10-15 min talking to ppl in the garage. Opened the door real quick to talk to the other gentleman about his car and continued to proceed to go to my car and do what they said they had intended to do. In the end they only did the alignment for me and it took about an hour to get done. I understand they were short handed and that it's the holiday season so they were probably busy, but they could have just COMMUNICATED with me and I would have understood. But due to the lace of respect and poor communication I won't be going to this location anymore.
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January 2024 by Dominic Richard
These guys were amazing. Needed a flat repair close to closing, and they handled everything perfectly, very kind and didn’t make me feel terrible about a last minute fix.
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January 2024 by V Njos
Why have an online booking system when you can’t honor the appointment time? Poor customer service.