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January 2024 by Priscilla Marie
I’d like to start by saying the gym itself is great! Good equipment etc. HOWEVER, the reason for my one star is for the interactions I have had with staff have been far from sub-par. Nearly every time I come in I am ignored and only acknowledged by front desk staff if I have a question. They don’t smile or even say hello. I have worked in the gym industry myself in the past; working as front desk staff at multiple gyms and know how they should be treating members whether or not they have their headphones in. They are also not knowledgeable about the membership questions or equipment. I asked about upgrading my membership to include the red light beds, asking if they were separate from the tanning bed and was informed “yes”. I signed up, paying an extra $25, then after my workout (1.5 hrs later on the same day) went back up to the desk and asked to use them. I confirmed with the staff that there were no UV lights and just red light and she stated that it was both tanning and red light in the same. I then asked to cancel and get a refund which she said she could do since it was the same day. As she was doing this another staff member came up and told me they could not refund me. When I said I would just call cooperate, she rudely replied that they aren’t apart of cooperate and then ignored me. She did not even attempt to resolve the issue or miscommunication on their end. I would love to continue using the gym but due to the interactions I have had, it just puts a bad taste in my mouth and I’m considering quitting all together.
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November 2023 by Денис Андрушко
I came to this gym with my wifewe were told about some nuances of the contract, but they did not clarify the pitfalls, they did not show us the contract itself and they simply lied about a lot of things (this is me about you, girl with red hair). If you like to be lied to and your money stolen, feel free to come
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November 2023 by Alex Starr
I'll start by saying this specific gym isn't horrible. For the time that I worked out here I enjoyed it.After signing up for the membership I also signed up to have a personal trainer and paid them 400 dollars. That trainer continuously showed up late or even rescheduled our sessions because they were too busy or forgot about our sessions.Later on I moved further away and tried to cancel my membership but was told I could only cancel over the phone. After many calls with no answer, I had to cancel my credit card. I now owe them 350 dollars on top of paying them for months that I didn't go there.This gym on it's own isn't bad, they have great equipment and a clean gym. However I beg of anyone reading this to not make a deal with them. You're making a deal with the devil and they will take every penny you have
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November 2023 by Nichol Cockroft
Beware of the contract, you can’t cancel your membership in person. You have to cancel via written letter 30 days in advance. They won’t tell you that, and instead will tell you to come into the gym to cancel in person. Pretty sneaky way to take your money.Can you cancel in person or not? Answer the question
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November 2023 by Ricardo Luna
I’m a person who comes to the gym to workout but to also use the basketball courts and it really irritates me and shocks me of how dirty this indoor court is. I have to clean my basketball and shoes because how dirty they get it’s like playing outdoors. I might as well play outdoors than pay for a membership that has the dirtiest court that I have ever seen. I thought gold’s gym was a gym where they have everything under good maintenance but instead I try my hardest to find somewhere else to play because of your dirty court. Please start maintaining your courts more please I know I’m not the only one who would appreciate it.
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November 2023 by John Herbold
The contract is deceitful.They make it a nightmare to cancel the membership. I live out of state and had a membership while staying in/working out of Greeley. They will not allow you to cancel your membership over the phone - everything must be done through email, which they won't respond to. Throughout attempting to resolve this nonsense, their staff has been nothing but rude and unhelpful.When they finally get around to responding to your email about canceling, they make you sign ANOTHER form agreeing to letting them charge for another month's worth of fees. What a rip-off.Edit* now that the owner has responded to this review, dismissing my review as "completely false"."21 minutes & 7 minutes" lol what a complete lie. This has taken DAYS and several calls and emails to resolve. What a clown.Which part of this is untrue in any form or fashion?There's a reason why this establishment has many negative reviews regarding their membership and troubles encountered when trying to cancel. CROOKS!
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September 2023 by Vaughn M.
When I moved to Cheyenne back in 2021 I called to cancel my membership but they said I had to cancel in person. I drove to Greeley to cancel, I remember because it was very inconvenient. I signed up for the membership at Gold's in Cheyenne soon after (which is great by the way) and recently cancelled and noticed that I was still getting charged which I thought was from the Cheyenne one but they informed me that it was coming from the Greeley location. When I called, I spoke to the manager of the Greeley location and the customer service was awful. They made a mistake and because of their mistake I've been getting charged for at least two years. That wasn't even the worst part. I understand if there is a no refund policy and to be fair I should have been keeping track of my finances. The major problem is there was no attempt to empathize in any way for my situation. A mistake was made on the company's part and I got charged for an account that I went in 2 years ago to cancel. She wasn't listening with the attempt to understand. She was listening with the intent to respond with a generic response she's probably given to many other customers. Just said "There is no record of your cancellation so we can't give you a refund" "you can cancel at blah blah blah." No apology on the company's behalf, just sounded robotic and monotone. For fairness, the Cheyenne location was great. Loved everyone there, only cancelled because they shortened the daycare hours. Funny enough, they made a mistake when trying to cancel my membership as well (I think there was just something wrong with the computer) but they let me know and we got it figured out. I don't know if she was having a bad day or what but we all have bad days and as a manager you've got to attempt to make your customers feel heard at the minimum.
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August 2023 by Fesstus Stalder
Went in to start a membership. The staff on shift (Gabby) was very rude and unhelpful acted as if me asking questions about the gym and membership was a waste of her time. No Longer considering as a place I'd want to be part of.
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August 2023 by Fess S.
Went in to start a membership. The staff on shift (Gabby) was very rude and unhelpful acted as if me asking questions about the gym and membership was a waste of her time. No Longer considering as a place I'd want to be part of.
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August 2023 by R Higgi
Cancelling my membership. Wanna charge 20$ a day for a day pass. But it’s 25$ a month to have a membership. Y’all lost a customer and I’ll be letting everyone else know to avoid this place. Good luck.So the 25$ on top of the 28$ I pay monthly to have a guest come comes out to 48$? Far from planet fitness 10$. Thanks for the recommendation. 20$ for someone to come as a guest and walk on a treadmill is a money grab. Didn’t expect any different of a response tho. Good luck in the future! Your 4.4 star reviews speaks volume tho:)
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August 2023 by Deneisha Barr
[0/5 ⭐]This is the absolute worst place to go for a gym membership. I signed up for the full package hoping to be able to use the personal trainer option to its fullest. I reached out to the gym about getting on a trainer's schedule multiple times and they kept telling me to use their online chat to get scheduled, I only heard back from one trainer after a month of having the membership and she flaked. When I signed up for the membership the employee copied over my address on my driver's license and I mentioned that it was not my current address and it needed to be corrected and she told me it didn't matter. It absolutely does matter, I hadn't paid attention to the automatic bill and I was behind. They apparently had been sending me mail to the address that was associated with my driver's license. I never received this mail due to not living at that address, they told me they emailed/called me as well but I never received any of those notifications either. They ended up sending the past due amount to collections and the agency ended up calling me and that's when I was notified. Their customer service absolutely sucked, when I brought it to their Managers attention they blamed me for the employee's mistake for not entering the correct address. Spend your time and money elsewhere.
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August 2023 by Ryan Daggett
Badass gym. I live in between Longmont and Greeley and go to both Gold’s gyms. I much prefer this one since it has a basketball court, swimming pool, better tanning beds, and a more open space in general (which is my personal preference). It’s been a while since I used the tanning bed here but I think they recently upgraded it. I also like the unisex sauna so the gf and I can still talk while hanging out in there.
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August 2023 by Kam Gonzales
Canceled my membership, (wasn't using it) but went in and talked to the owner ans signed a paper saying it was my month. My membership cost was 30 a month. Got a bill a month later saying I owed 263 dollars in cancelation and late fees. Now a collection agency is calling me saying I owe the money to them.Golds gym I didn't get called or a text or a paper in the mail saying that. The only notice I have is the 263 dollar fine. Will not be paying either way.
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August 2023 by Phil Spencer
I really enjoy that this gym opens at 04:00, today drove 22 minutes to the gym like I always do and it was not open. Everyone was waiting in the parking lot and after 25 minutes I gave up that someone would show up to open the facility. I understand this happen but this was beyond disappointing.
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June 2023 by Ang
Have been looking for a gym in Greeley to start going to, and this is definitely the best one. The other gyms in town I’ve tried are either too overcrowded or unclean, this place is perfect.
