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November 2023 by Kami Linder
We bought a car with Mike Shaw this is our first experience with them. We have purchased with John Elway prior and loved the experience that's why we kept coming back. We had Suzy as our sales person as she was good. Everything was going great until we got to financing. Financing didn't pay off our trade in properly. They received the pay off but didn't pay it off on time. So we didn't know that there was a balance until the bank started calling us. We started calling Suzy first to find out what was going on and she said she would check with financing. We never heard back from her. Tried calling financing and we didn't hear back from them. We ended up having to pay the balance so there were no issues on our credit. But there was for some reason. We paid the excess within a month after going to Mike Shaw and the bank hit me with a 30 day late. So because of Mike Shaw incompetence, I have to fight to get the 30 day off of my credit. I will not continue to buy from Mike Shaw after this.
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November 2023 by Joel Baatz
Having an unpleasant customer experience with the service department at Mike Shaw in Greeley. My expensive part, which should have been here last week, has been lost in the mail without a tracking number, and the service department will not order another part. They won’t let me have my vehicle back temporarily unless I prepay for the part that is lost in the mail (and cancelling my service order would require a restocking fee of around $300 for a part that is lost in the mail, which is not really an option since I need my vehicle fixed). They are not willing to offer any kind of discount or loaner car, and they admit that the part may be permanently lost in the mail. Brad, who has been my service coordinator, says that this is all standard procedure, and I have to call the out-of-state corporate location if I want to request any discount. I will not be returning to Mike Shaw after this is resolved.
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November 2023 by Andrew South
Been a customer here for over 4 years, MOPAR customer in general for over 14 years. Customer service at this location has turned awful in that time. No one answers the phone or calls you back.During last appointment, they lost my wheel lock key and LIED to me about it.With an appointment, took over 2 weeks to get alternator replaced.With an appointment, took OVER 4 WEEKS to get AC repaired.There are better options. Don't trust these people with your vehicle. I won't any longer.Update: I see your reply. I would be happy to discuss this with you. You have my cell number on file. No one ever answers when I call yours.
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November 2023 by Adasha Evans
Thank you Luke for helping me find my dream Jeep! 2023 Jeep Grand Cherokee Overland L! 16hr round trip was worth it.
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October 2023 by Jess Jacobsen
We have bought 2 cars here - they have no respect for your time whatsoever. Expect to be there for well over 4 hours even if you did everything online and had an appointment. Seriously if I didn’t need cars I’d skip this place but here we are stuck well after closing..10/24/2023 - editing - the dealership reached out and there was a training issue with the online process and yes, we did have a very LONG experience, they recognized, apologized, and are using this as help to move forward in their business. I truly felt they cared about what our experience was and are doing their best to correct so instead of 2 stars from original review - with the level or response I received, I will now go 4.
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October 2023 by Jared
I bought a used truck here a month ago. Max was the salesmen and he was great to work with. Sales manger and finance people were all great to work with also, the transaction went very smooth. I will start by saying I know a used vehicle has no warranty and I bought an extended warranty for that reason. I did expect that when I purchased my truck that they would have checked it and corrected any major issues with the vehicle. This was not my experience. The day after I purchased the truck I noticed that the radio and all the technology associated with it was not working correctly. I reached out to Max he gave me a few suggestion to try which did not fix the issues. I also had an issue when I first drove the truck each morning the transmission would feel like it goes into neutral for a short time before shifting going into the next gear. The last issue was a noise/rattle that the engine made when I started the truck after it has sat for a long period of time. I had to go back to the dealership to pick up a key that was made for me so I stopped into talk to the service department to discuss the issues. I told them that I bought a warranty through them and was having issues with the truck after explaining the issues they told me to take it to Ford to have them look at it. I dropped off at the Ford dealership and they diagnosed the few problems and contacted the warranty company to place a claim. The claim was rejected because I needed to take the truck to the dealership I bought the warranty from (which I tried 1st). I reached out to Max and he was able to get me a quick resolution. Ford called me and said they spoke with the service manager at Mike Shaw and he was going to put in a claim so my truck can be repair. this was either 9-8 or 11. I got a call from Ford yesterday 9-14 that they have not heard anything about my claim. I called the warranty company and was told the last person they spoke to about my vehicle was the Ford dealer.At this point I have called several times and the service manager is never available, left messages the assistant service manger and another sales manager yesterday and have not heard anything back from anyone.To say this has been a frustrating experience to be without my truck as long as I have and have such major problems as some as I got the truck home is an understatement.Purchase process was a 5 star experience. After the purchase process started out pretty good but now it just sucks.
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October 2023 by Lorin Stocks
I am so happy with my experience at Mike Shaw!! Susie really listened to me and worked to get me the right vehicle and I am in love with my new Jeep! Steve worked to find every way to make this deal happen and even got me the warranty I so desperately needed! Lioneil the manager is making it easy to get the one little thing with the Jeep fixed and even got me a loaner vehicle while mine is in the shop!! I drove 2 hours to find this amazing dealership and ill never try to buy in my home town again! I wish I could give them 100 stars!!!I have to add to my review! I had to take my car back for some service and Bryan dropped.everything and made sure all the issues were fixed! So appreciated to know there is great service and good perple
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September 2023 by Vinny Lopez
I recently had the pleasure of working with Max, and I must say that my car buying experience was absolutely exceptional. Max’s professionalism, knowledge, and genuine dedication to finding the perfect vehicle for me truly stood out.From the moment I walked into the dealership, Max greeted me with a warm and friendly demeanor. He took the time to understand my needs, preferences, and budget, ensuring that he could match me with the right car. Max’s extensive knowledge about the various models and features was impressive, and he patiently answered all of my questions, making sure I had all the information I needed to make an informed decision.What sets Max apart is his transparency and honesty. He was upfront about pricing, financing options, and any potential add-ons, ensuring there were no surprises down the road. Max went above and beyond to find a vehicle that not only met but exceeded my expectations. He made the entire process smooth and stress-free.Max’s attention to detail and commitment to customer satisfaction were evident throughout the entire transaction. He even took the time to walk me through the car’s features and setup, ensuring I felt confident and comfortable before driving off the lot.I can’t thank Max enough for his outstanding service and professionalism. If you’re in the market for a new car and want a salesperson who genuinely cares about your needs, I highly recommend reaching out to Max. He’s a true asset to the dealership, and I couldn’t be happier with my new car!Thank you, Max, for making my car buying experience memorable and enjoyable!
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September 2023 by Brian Shurley
My wife and I just bought a used care from Mike Shaw and had a great experience. Our salesperson, Luke Raihl (aka Luke Skywalker), made this process enjoyable (actually)! Luke worked hard to send us a video of the car (though it wasn't on the sales lot yet) and helped us make sure this great find didn't slip through our fingers.We drove to Greeley from Denver, and when we got there Luke already had all the paperwork ready for us to sign and hand off to finance. After a quick test drive, he entertained us with some great stories while we waited a bit for finance to free up. We could have waited longer we were having so much fun.Anyhow, thanks Luke! We love our new car.
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September 2023 by Sandra Morales
We’ve purchased a truck here. We had a great experience. Max, the salesperson was very friendly and really took the time to explain everything to us. Highly recommend Max. He is your go to guy when purchasing a car/truck.
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September 2023 by Ivan Franco
Salesperson Luke Raihl was very friendly and accommodating to my wife and I. He answered all of our questions and provided all the information we requested. He even stayed hours past close along with the financing manager to make sure we could get our deal done. I’ve never experienced anything like this at a dealership and my wife and I are very happy with the service we received. Thank you!
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August 2023 by Andy uptown
I had a oil change tire rotation scheduled on my ram truck. When I arrived, they were very busy, but their general manager Bill acknowledged me and said they would be right with me. He even asked me if I would like a bottle of water which I did except his offer. The service was timely and I feel that I was valued as a customer. I would recommend Mike Shaw as a place to do business.
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August 2023 by Will Henderson
I called in because I saw a jeep wrangler 4XE Rubicon online. When I arrived, the sales person had the vehicle pulled up front and ready to show the features, explain the hybrid electric options on the vehicle, and was prepared for a demo ride. I had a great experience, and I ended up leasing it because of the programs that are out. I would definitely recommend, Mike Shaw, as a place to do business with. Very impressed on how nice this vehicle is and how quick it is for being a Wrangler. Thanks again for the great nonpressure experience.
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August 2023 by Blake Montgomery
The process of purchasing my vehicle was fine and the sales team was helpful. However, I recently refinanced and Steven Thomason from the finance department was "helping" me cancel the warranty I purchased. It has now been three weeks and multiple emails sent without a response from this guy. Not sure where else to go at this point.
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August 2023 by Cheryl McRae
Elisha was absolutely thorough and above and beyond with communication, keeping me in the know at every turn of the process, alleviating all my fears of my brand new vehicle being in the hands of other persons. Her demeanor portrayed trust and sincere care for me and my vehicle. I am very grateful for her kindness. I am very thankful that I chose to go to Shaw Jeep for the servicing of my Grand Cherokee Jeep. Great Customer Service Elisha and the other Associates I had the pleasure of speaking with today, Kudos to you all.
