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March 2024 by SUPER TECH
Super service! DJ was great.
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March 2024 by jeremy borchert
My wife went in with the product and the receipt that stated she paid cash to get a refund store policy is you get cash back little girl behind the counter made my wife put the money back on a card the children they have running the store have no idea what they're doing corporate should really step in. But then I called corporate and realized they were run by morons too.
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March 2024 by Dee Kelly
I placed a store order here in Texas and Brenda from the Colorado Store shipped me converse that are scuffed up and clearly worn. Not the type of employees that should be working for Journeys. The whole staff needs to be fired and new ones who have CS skills and integrity need to be hired. Brenda thought it was funny when I called the store and informed her she sent me worn shoes. I made sure she got an ear full from me since she thought it was funny.
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March 2024 by Mangle Anna plays
The whole staff is terrible. They should fire everybody there. We walked in. We definitely showed interest in some shoes. They wouldn’t even look at us. They were all talking to each other. Having fun on their phones obviously. When I did talk to them it was like talking to a kid they had no interest in helping me very unprofessional will never be back. I would rather order online than to have to see these people again.
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September 2023 by Jorda Baca
Ricco was super friendly helped me save some money and all
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May 2023 by Mari Madrid
The employees are rude and don't know what there doing when there trying to look for shoes . Was looking to get men shoes and they bring out women shoes and the size was much smaller than current shoes I have. they said it was the same size.started to be argumentiveManager was rude and not helpful at all. Poor costumer service
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May 2023 by Joseph Madrid
Very rude manager, and I continue to be polite even after he was rude, just decided to take my business elsewhere won't shop here again
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May 2023 by Savanna Baylee Wilson
Maria was really helpful and personable!
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January 2023 by Erica Barraza
Journeys in Greeley has always the best customer service, and they do what they can to satisfy their customers, I went in to exchange some shoes and they did it quickly and very professionally. I definitely will be going back to purchase my shoes there.
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October 2021 by Josh Inouye
My wife purchased boots and was talked into socks thinking they were part of a promotion but they were full priced. Noticing soon after, not yet even leaving the mall with receipt in hand was told she could not return them without giving email when email wasn't asked for for the purchase. Not asking for ID to give legitimate information for a return claim ticket either. After being hassled by the Store manager saying the computer would not allow them to proceed without an email. Yet, being prompted by him and other employees that any email will work, not that it has to be real or even be ours. So random information was entered for a return with no relevance to our actual transaction. I clearly asked that this is the only course of action for returns upon all employees present said yes. I called Journey's corporate and got a human. It is not policy AT ALL to require email for anything, for promotions, for returns etc. And that a receipt with the original method of transaction was it, period. The took my info and said someone would contact me in 1-2 days, it's now been a week. I call back and the store manager Cheyenne whom it turns out was the rude employee that conducted the transaction. I explained, and asked him what the cause of his actions were and other than a canned answer he was dismissive and completely non caring in the way business is conducted. Encouraging customers to fabricate information for what could only be an attempt at data mining. The only thing more valuable than the sale it self is the meta data you can sell to other retailers about an actual brick and mortar sale. A retail manager who actively comprises the data generated from the store while not returning socks he just sold. Shoe store manager hasn't had slime written on it since Married with Children but this guy takes the cake worse than Al Bundy.
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October 2021 by Josh I.
My wife purchased boots and was talked into socks thinking they were part of a promotion but they were full priced. Noticing soon after, not yet even leaving the mall with receipt in hand was told she could not return them without giving email when email wasn't asked for for the purchase. Not asking for ID to give legitimate information for a return claim ticket either. After being hassled by the Store manager saying the computer would not allow them to proceed without an email. Yet, being prompted by him and other employees that any email will work, not that it has to be real or even be ours. So random information was entered for a return with no relevance to our actual transaction. I clearly asked that this is the only course of action for returns upon all employees present said yes. I called Journey's corporate and got a human. It is not policy AT ALL to require email for anything, for promotions, for returns etc. And that a receipt with the original method of transaction was it, period. The took my info and said someone would contact me in 1-2 days, it's now been a week. I call back and the store manager Cheyenne whom it turns out was the rude employee that conducted the transaction. I explained, and asked him what the cause of his actions were and other than a canned answer he was dismissive and completely non caring in the way business is conducted. Encouraging customers to fabricate information for what could only be an attempt at data mining. The only thing more valuable than the sale it self is the meta data you can sell to other retailers about an actual brick and mortar sale. A retail manager who actively comprises the data generated from the store while not returning socks he just sold. Shoe store manager hasn't had slime written on it since Married with Children but this guy takes the cake worse than Al Bundy.
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July 2021 by Jasmine Ortega
Employee #596774 is completely rude & shouldn’t be in customer service he instantly gave me attitude once he found out that I wasn’t going to buy 2 pairs of shoes and was basically slamming the cash register and being rude this isn’t the first time I’ve had an incident with this certain employee my boyfriend came In to buy me a pair of shoes and he told me that this employee instantly started to give him attitude and said that they didn’t have this certain shoe in my size but when my boyfriend and me went back a few hours later another employee brought out the exact shoe in my size my boyfriend asked for to begin with never going back
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July 2021 by Maria G.
I came in without much of a goal but ultimately ended up interested in a pair. Employee 596774 “helped” me, though he seemed rather put off that I couldn’t make up my mind. He was rude when answering my questions and he was harshly pushing things around the whole time. I was embarrassed to ask about other shoes as I felt maybe I did something wrong. I just wanted to get done with it as soon as possible. Maybe I’ll come back if I see someone else working the counter, but for now I’ll stick to the Vans store.
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July 2021 by Maria Ponce
Journeys inside the greeley mall employees there look like they hate there job so much they where rude and I felt I was getting rush the whole time I was there this is not the first time I go and buy from there so I guess I all custome service there are rude and don't like their job a
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June 2021 by Yesi Haro
I went in today to get my kids some crocs employee #596774 was really rude asked to try on crocs and he said they were out of that size so I asked for a different size he brought them out and they fit perfectly he said they had two pair of those and when I was ready to pay he said that was their last pair he was really rude