-
October 2023 by monica leseberg
I've rented trailers and trucks from Terra West 3 times now. So impressed with the manager here that I'm renting a storage unit now. Very knowledgeable, friendly, professional and personable manager. This business always exceeds my expectations.
-
August 2023 by Drew Brenengen
Keith is an absolute pleasure to have help out! Help hook up the trailer. Made sure everything went well. Highly recommend them for your U-Haul needs!
-
August 2023 by Kirk Raikes
Avoid at all costs. They could care less. Telephone number provided by U-Haul does not ring at the location, just says "no one is available to take your call." we were 7 minutes late on our "window" to pick up our trailer rental and they decided to bump our reservation and give it to someone else - despite 3 available trailers sitting there they claimed were "theirs". Very similar experience to many at this location it seems... Got a new reservation at a different U-Haul retailer and *shocker* their phone rings and someone answered. These guys just don't care.Maybe consider a phone call to your customer before just canceling their reservation, or make sure U-Haul informs customers of this "policy"
-
July 2023 by Todd Paulsmeyer
The owner/operator of this U-Haul franchise was EXTREMELY helpful, cheerful and nice to meet. He got me the trailer that I needed, helped ensure it was mounted to my truck correctly and got me in and out very quickly! I really appreciate him!
-
April 2023 by Kudzai Makombe
Owner was the epitome of rude. Absolutely terrible customer service. My pregnant wife was able to make a reservation to pick up a uhaul at 3pm which is apparently their lunch time...she walks in and when the owner returns, he berates her for being there during their lunch. My wife was left in tears from how this man treated her over something that could have been easily handled with kindness and compassion. Based on previous reviews... This is a pattern of behavior.. And I would absolutely not recommend.
-
April 2023 by Sophia Makombe
Wish I could give zero stars!! Had a uhaul reservation and the man there was the rudest and most unhelpful person ever! I recommend doing business elsewhere. We did end up going elsewhere for our uhual needs and had a much better experience.
-
February 2023 by Mitch Rozeboom
Not a great experience. I tried to call the number on google multiple times and nobody answered or called me back. Had a trailer reserved through U-Haul, first off they were not helpful at all when on site, then none of my cards would work with their machine and they didn't take cash or check. Went to a different U-Haul in town and everything went smoothly. I will not be going back here for any business whatsoever.**Update after business reply:I appreciate your response, flooding and construction are definitely out of your control, but being more friendly and respectful to a customer definitely are not out of your control.
-
October 2022 by luis “ClaSSia BrOTHerS” velazquez
Great place to do business, staff is very nice and helpful. I’ve had to use both the Uhaul and storage services, great place.
-
June 2022 by MyCherie Archuleta
I cannot say enough about how amazing they are. UHaul had cancelled my reservations, saying the nearest trailer was 93 miles away. I panicked and decided to call around and speak directly with local dealers. Keith pulled out all the stops for me and found me one in my town. He was so kind and went above and beyond to help. Thank you for helping to ease a little of my stress in this very stressful time!
-
June 2022 by Jordan Prue
Staff is incredible and I'm sure primary business (storage) is great. DO NOT USE UHAUL! Had a guaranteed UHAUL reservation. Flew in and took Lyft to the location just to find out the truck was not available. UHAUL is awful but Terra West team took care of us. Drove us out to Fort Morgan to nearest available rental. Of course UHAUL charged us for both reservations. UHAUL 1 Star: Terra West 5!!!
-
December 2021 by Tia Archibald
We came here for a Uhaul pick up. Keith was extremely helpful! He helped us hook up the trailer and made sure that the lights worked. When they didn't, he just so happened to have a tester! We figured out the issue was coming from a blown fuse in my vehicle. Keith just so happened to have a spare fuse on hand - again! So grateful for his kindness and help getting us on the road quickly! Couldn't have asked for a better experience!
-
December 2021 by Shattered Mothallah
Great customer service, usually has a uhual to rent. The storage facility is well maintained, and well monitored. I feel secure leaving my stuff here and going out of state.
-
December 2021 by David Stansberry
Keith was very helpful hes on top of everything this place is awesome
-
December 2021 by Chaz Gray
Do not use this U-Haul location. Tried to return a trailer there today and the guy told us he couldn't take our trailer because his hand hurt and he wouldn't be able to rent it back out. He was very unhelpful and rude.
-
November 2021 by Gabe Gonzales
I had talked to the owner about closing out my unit. But needed to sweep it out first. They were about to close - so we discussed I would call him back next business day. I was in the middle of a move and forgot to call back. I just remembered and called back a few weeks later. To my surprise he had already processed the move out of the unit and processed a credit for the overpaid amount (since the move out was mid term). This has to be the biggest surprise in an interaction with a business - and I wanted to give a 5 star review for that. Terra West went above and beyond.