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September 2023 by Mary Rader
Absolutely horrible. The women in there do not know what they are doing. They just look at each other when you ask questions. They are very dishonest. And will lie to make a sale. I was just there in July of 2023. Horrible horrible service. They do not honor their sales at this store. Customer service had me call them before going back in the store to get refunded for merchandise they told me I had to have for my phone which I did not need. The women just looked at each other again, they had no idea what they were doing. They were rude to the lady with customer service and refused to talk to her. Customer service filed a complaint with the corporate office about the unethical practices of the store manager and this store.
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February 2023 by Delilah Polvon
CUSTOMER SERVICE SUCKS. WENT IN FOR NEW PHONES. REFUSED ANY TYPE OF HELP WOULDNT EVEN PUT IN OUR INFO TO SEE IF WE QUILIFIED FOR NEW PHONES. DO NOT WASTE YOUR TIME.
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October 2022 by Lynne Marie
Knowledgeable and responsive employees. Took only a few minutes.
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April 2021 by Angel Lopez
Went to upgrade 2 phones and i was sold a broken phone. We live in fort Morgan so driving to greeley is not an option to check in with them daily. They NEVER answer there phone. I was told replacement phone is there and would be open. Drove back 2 there store, 3x in 1 week, n went back 2x in 1day just for them not to be open at all. Been with metro 13yrs. Never had problems. The lady that works there is absolutely rude
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April 2021 by CSoutdoors_970
Walked in the store looking for a new phone the employee was very kind to me and was willing to go out of her way and help me understand the policies let alone the phone will definitely be coming to the store in bittersweet plaza for now on when I need help!!!
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April 2021 by Payten Raymer
I went to team mobile off of 10th street in Greeley Co. A guy Named Nate helped me Switch and set up my new a 71 phone he was great help and took his time and had patience and helped me figure out how to sync all my apps . Great Service!!!??
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March 2021 by Erica Gomez
If I could give zero stars I would. I’ve been in the store maybe twice and have had the WORST experience the employees are a joke. I don’t know how this store is even up and running. Disgusting
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October 2020 by Valentina Bebo
I brought my mom here to help her out with a new phone as she’s had hers for over 7 years. There was a decent enough selection in various reasonable price points and she was able to find a phone that matched her preferences. However, the Sales Associate that we dealt with was not very friendly nor the most knowledgeable. I had to instruct her on what to do when we experienced a problem with my mom not recalling a PIN number that was only used to verify her identity once, several years ago. Also, I was not happy that they wouldn’t offer her, as a loyal, paying customer any upgrade options. As I said she had not got a new phone in 7+ years! They were running a special for “New customers” ONLY. This drives me nuts and is sending the wrong message to your established, long term customers. I have decided to add her to my Verizon service and she will be canceling her service at Metro.
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July 2020 by Princess Schloemer
Went in for am unexpected upgrade. Deeaja was beyond amazing! She was so patient, helped me choose my phone and accessories. Was very patient when her card reader wasn't working. Very smooth and fast transaction!! Love this place!
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July 2020 by Larry B
Stay away from this place. The manager charged me a Colorado "Luxury Tax" of $35.00 on a $40.00 phone. There's no such thing as a luxury tax on electronic items over $100. She wouldn't give me her name or reverse my purchase transaction and wouldn't turn my old phone back on. When I asked her for a receipt, she declined. I reported her to the corporate office and will contact the BBB. She was very rude also. I wish I would have read these reviews before I walked in the door.
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June 2020 by Brittany Crespin
Dayja was amazing! Definitely changing my stores to this one! Thank you guys
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September 2019 by Mabel Elizabeth Sisy
Excelente atencion, y un trato muy amable en recomendar los mejores equipos y ofertas
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August 2019 by Oralio Campos
Rubi Mayra the store manager would not give me her supervisor's name. Did not want too or could not answer the questions and issue I had. That's why I was asking for someone else I could talk too and she refused.
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July 2019 by Shannon Clarke
If you can avoid this office here on 10th very rude the gentleman is not however they do not like to answer questions but what do you expect for a low budget tmobile so happy to switch the other offices aren't so rude based on this place haven't even been here a month and already exiting...
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July 2019 by Mike Brewer
Worst store ever. Tried to charge more then the plan says. Also been waiting over a month for a replacement phone that should have been in within a week. Everytime i call they say maybe next week
