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February 2024 by Tuwa lee
I feel bad for these kids working at this pretzel maker. It just looks like they absolutely hate their job and can't wait to leave. That being said, if you don't like it, go find something you do like. The customer service is no smiles and they literally have no energy. Why? It's probably because of the free pretzels they get to have lol. Those pretzels are good but I pretty much look like those kids after I eat them. The good thing here is they are pretty fast with the times I've been there and I did manage to get a smile out of one of the workers who worked there. I think the food is average, service is also average and the mall environment is definitely below average.
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January 2024 by Sandra D
Nice treat, a bit pricey.
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December 2023 by James McNeil
Came for pretzels this evening, stood in line for 20 minutes or more. When I got up to the counter I was refused service... it was only 7:30, and they were dropping at least 4 sheets of pretzels so I didn't see the problem. Don't come here often so this just makes me never want to come back.
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December 2023 by Natalia Nira Garza
Was fast to order. Didn't have to wait. Walked away with food from counter right after I paid. Snack food is always great when shopping. And this is the place to get it.
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December 2023 by Melody Miller
Stood there for 20 minutes while 5 employees stood around. Had a very long line. Atleast 10 people. They would take everyone's order then line out all the orders before handing out everyone's orders. HORRIBLE SERVICE.
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October 2023 by Felicity Wigton
Mike has more than exceptional customer service, & always has the best pretzels when i’m craving them! thank you for being an involved & compassionate business owner sir!
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July 2023 by Bri Fliam
The most awkward encounter ever. Three kids working there just stood there and stared at us. Not a hi or how ya doing. Then pushed the food out and didn’t say anything. No customer service skills at all. Really weird. Pretzels tasted chewy and were not hot.
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June 2023 by Daniel Weaver
Best pretzel a man could ask for. Fantastic customer service. Brings a smile to my face to see the Greeley Mall serving the people joy and wonder one pretzel at a time.
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March 2023 by Lady A
Stood in front of the counter for 5 minutes without the worker acknowledging us, 5:05pm on 03-23-23. Another group walked up, employee started taking their order! It took us saying loudly, "Excuse us, we're next" No sorry, Nothing. She did take our order tho. Pretzels we're delicious, customer service was definitely lacking. There were no other people in front of us, I'm really not sure why we weren't helped immediately nor greeted. 2 stars because the Pretzels were good.
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December 2022 by Tierra Haws
Took awhile to order. Got to the front and first they didn't have enough hot dog bites, that's fine I got a smaller order. Then while we were waiting for our order, the gentleman had gloves on and was rolling the pretzels, picked up his phone and then continued to roll the pretzels. Very unsanitary.
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December 2022 by Kayla McDonald
Didn't have what we ordered, or even option to wait for 1 order, guy had gloves on while being on his phone and went right back to touching the dough...glad they are cooked I guess....too bad we had already ordered and paid or we would have left.
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November 2022 by Mario C.
This has to be the hardest review to write because I want to give a 1 star review for the service I received today. The only reason I'm not is because I grew up on the delicious pretzels they offer and the owner has been good to all of us here at the mall.
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November 2022 by Madilyn C
Worst experience. Kids made me wait for 45 min after they told me 10 and didn't even acknowledge us lmao
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June 2022 by Delilah Perez
Those pretzels are bussin everyone who works there deserves a kiss and a raise for how good those pretzel are made. If they ever tell me to wait, I’ll wait for those damn pretzels and wait happily to know I will be enjoying those pretzels. Everyone is so nice and have a beautiful smile. They got the best lemonade no cap. Will always come to this place no matter what! No matter what pretzels I eat, my mind will always come back to you☝?
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June 2022 by Misty Mahannah
If I could give zero stars I would. We’ve never had issues with this location until recently. The young man working today 5/17/22 ignored us while we stood both in front of the food case and in front of the register. He said hello initially and then ignored our existence. Did not take our order just sat by register and messed around on his phone. Instead of begging him to take my order and my money we decided to go elsewhere. We were the only ones in line at the time. We walked away and while I was at another shop right after walking away he was taking orders from new people in the line. I cannot understand why he chose to ignore us but served others and I am disappointed.
