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September 2023 by some one
forced into more accounts than needed. constant marketing and selling of information, it is never enough for canvas.
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June 2023 by Hayley Michael
Just like any other bank, selling accounts and giving employees bonuses based on where they put your money. All talk NO HEART.
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May 2023 by Carley Sauvageau
I always have the best experience at Canvas, customer service is awesome. Ashley was extra helpful and extremely kind.
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December 2022 by Joseph Harper
They are always happy to help. They really helped me today on a new account and how it works. Thank you all
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December 2022 by MAPerez _
Constant overdaft fees if ur struggling. Also how is it that if i havnt been able to pay a bill u guys lockout the account? Been struggling and only had a little bit of money but was locked out of it today and told i cant use my checking until i pay the bill like wow really helpful. If ur someone who is going through money problems i dont recommend here
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December 2022 by Billie Jean Damewood
I'm always met with smiles from the staff. All my experiences w Canvas have been quick and the customer service is amazing.
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September 2022 by Sue David
I have been using the credit Union now for 3 years, always pleasant and friendly. If you need to talk to someone, just make an appt.
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August 2022 by JP Pena
Joel helped me to open a new business account while training a new staff member, he was knowable and patient, as well as very professional, he was able to train someone new, while answering all my questions, I cant forget to mentioned that this was a walk in and they made it possible to help me with my needs same day with in minutes, I definitely recommend Canvas credit union !!
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March 2022 by Chad M
Walked in at 5:05pm to open my first business account. They told me sorry it normally takes 45mins. Didnt offer to make aure i had all the documents needed. Just a rude "You can comeback". That lost my trust in Canvas bank. I'll be banking at a place that will talk with me with 55mins left In a work day. You lost a big account think beforehand who pays your rent. It's customers and money. This answered my questions first hand.
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March 2022 by Alicia Stump
Disappointed in the service. I was first to walk in and get told I need to wait to bell helped yet an appointment isn’t necessary. There was 3 of you and only 3 people to help. Why was I not able to be helped? Let’s say I walked out to take my business to another branch.
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October 2021 by Jen S
Excellent service. Friendly, professional. Thank you so much Carla!! Peace ?
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May 2021 by Shelby Bennett
I have had good service so far. Have only been a member since shortly before they went to Canvas. The Lobby staff was very friendly and super helpful. I appreciate their time and work with myself and my son as we both made some changes to accounts.
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March 2021 by Dexter
I've been unemployed do to covid 19. got a new job, but not before falling a month behind on my payments but Canvas will not be lenient to help me get caught up. These millionaires need my 260 dollars right now.
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September 2020 by Aaron Johnson
33 year member of this bank here. I will be closing my account and no longer doing business with them. I used to love them before they became Canvas Credit Union. Please look up the Better Business Bureau reviews before you decide to join, they are an absolute nightmare to deal with. Completely unprofessional and disrespectful with terrible customer service. The manager didn’t do her job regarding an issue with my account that is now effecting my credit (A paid off car loan that was mistakenly sent to collections, which the manager admitted was their fault due to a previous rep not doing their job correctly, which has now also happened to other members) and after receiving no contact for three weeks, called today and the manager was “unavailable” twice. She then had an agent call me back (the manager was “in a meeting”) to give me information they had already given me previously and wanted the agent to personally let me know that she hadn’t done her job which she was supposed to do over three weeks ago. I was supposed to receive a call from her to let me know the issue was resolved three weeks ago but received no contact whatsoever. Just absolutely astonished. Run.
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July 2020 by Carissa Mock
I have NEVER had this much trouble just trying to set a payment up...completely an entirely frustrating....starting to sound like I will physically have to go in because how complicated online setup is for automatic payments....
