The Verizon store provides services for mobile needs, 5G home internet, and business accounts, offering in-store appointments, online orders, and multiple pickup or delivery options. Customer experiences with staff vary significantly. Some representatives provide wrong information, requiring customers to seek help elsewhere, leading to frustration. However, other staff members are highlighted for exceptional service. These employees are described as amazing, friendly, knowledgeable, thoughtful, and incredibly kind. They expertly resolve issues, correct errors from other stores, handle line transfers and phone upgrades, secure the best deals, and patiently explain billing details. Their dedication is noted, with some even staying after closing to ensure problems are fixed. For some customers, particularly those who find certain tasks overwhelming, the staff's welcoming and helpful attitude, treating everyone with patience and respect, transforms a stressful experience into a positive one. This consistent kindness leads to strong customer loyalty and recommendations for the specific store location, despite occasional negative interactions with other team members.
Great experience. An employee named Brett helped us out, answered all our incessant questions about our account with patience when it was obvious that we were trying to close the account and get with another provider. Extremely professional, thanks man.
February 2025
Diego was Very helpful and knowledgeable. Great service
December 2024
Michelle worked tirelessly and even stayed after closing to help rid an error of my phone that was preventing it from working. Her and the manager on duty were friendly and knowledgeable.
