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January 2024 by Patricia Califana
I have gotten my glasses from Visionworks for years and have been satisfied. This last time was after I had work on my retina and tat the same time a lens replaced on my left eye due to a cataract. Apparently the prescription I was given was not correct. I appreciate the time and trouble the staff took to check my presciptions and my eyes and give me an updated prescription.
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January 2024 by Richard Maynard
Awesome service! Prescription is very good!Dale Knudson O.D. Is very knowledgeable and does a great eye exam. He takes the time to get your prescription perfect.
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December 2023 by Scott W.
I purchased new glasses from Visionworks in Greeley in October of 2023, new glasses were great with the exception of the progressive lenses being too high, so would have to wear glasses half way down my nose to see correctly. I took them back and they sent them in for new lenses and when they came back progressive was in correct place, but now the distance vision was blurry. I went back again and was told there was NOTHING they could do, as the prescription was correct. So using my old glasses that are scratched up, and can see distance fine with them. I guess Visionworks 100 day no questions guarantee, is not worth the paper it is wrote on.
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December 2023 by Beth Makowski
Everyone was professional and friendly. Did not feel rushed. Large selection of frames. I hope that the location doesn't harm their business. The Greeley Mall has become somewhat of a ghost town.
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December 2023 by Jay
Whole staff went above and beyond for me. Some how my glasses got were damage le by some droplets of chemical not even a month from when I bought them. They were kind and very helpful in exchange the lenses at no cost. Thank you for your help this was a very big burden for me.
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November 2023 by FRANCES PONCE
The attendant was very well knowledge of what she was doing. Help me very well.
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November 2023 by Jeremy Coss
Everything was easy from getting an appointment to completing the exam. The staff was friendly and helpful and want to ensure you get the most out of your benefits.
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September 2023 by Lynn Depuy
I went in for my diabetic eye exam and was satisfied with the service provided by the staff and doctor.
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September 2023 by Matthew “Crissie hudson” Hudson
Kind and courteous, they took the time to make me feel comfortable, answered all my questions
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September 2023 by Patrick Galindo
Went in for my yearly checkup and afterward wasn't entirely sure what all my insurance took care of and what payment methods they accepted. But when I expressed that to Kaelyn, she immediately stepped up and walked me through the whole process so that I better understood what was going on. Left with what I came there for, which was eye exam and glasses. But, also left with an appreciation for good customer service
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September 2023 by Barbara Cook
Thank you for the fantastic help and experience of the store. Everyone is very professional and allows time to look and assist with sizing and fit as well as any clarification on insurance and cost. They are very professional and very helpful.
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September 2023 by Eric Wilburn
Same day service on a no appointment, walk in,great service, happy friendly, sincere staff.Had a great time, was impressed.
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August 2023 by Tawni W.
Today I went in. My glasses had my bifocal above the middle of the lens. When I pointed out who made the mistake, Ms Urick the store manager said well ," Well she's only human." She explained that my out of pocket refund could take up to 30 days to adjust. She didn't explain it would take my insurance that long. When I repeated what she had stated, " well I'm only human" Ms Urick said she'd continue exiting me and wanted not to do business with me and work it out. When I asked for her supervisor she stated that corporate won't let me call them but to call the 1-800 customer service number. That number doesn't take complaints. So not only did she undermine the importance of their mistake but lost her temper when I said I'm only human in my understanding as well. She tried to block me from speaking to her supervisor. I've gone to this store for years. DO NOT GO TO THIS STORE! They're uncaring, and their ridiculous and negligent service is downplayed . Never go to them again. Unbelievable! The BBB gave this company in Greeley a C-. It should be lower.
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August 2023 by Sylvia Mendoza
They helped with my frames because my discount insurance didn’t cover my frames. I really appreciate them. My family and I continue to return to this office because they hospitable, professional
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August 2023 by Trinidad Damian jr
The experience was better than the last visit. Confident I made the right decision to stay.
