-
October 2023 by Dennis Martin
First visit with a new puppy. The clinic was very clean and out appointment was right on time. Both the tech and Dr. Tanguay were very professional and knowledgeable and took great care of our new pet. All our questions were answered and we are very satisfied that we chose West Ridge and look forward to them caring for our pet.
-
October 2023 by Mary Goffeney
West Ridge helped us lay our sweet old girl to rest. She passed eating treats and went quietly to sleep. Amazing, compassionate staff helped us through the process. Can't thank them enough.
-
September 2023 by Brett wilson
Worst vet/pet hospital I've ever dealt with!!! First off, a couple months ago my dog pooped a large amount of blood, I called them right away to get in as an emergency visit and they said "sorry we can't help you, we are to busy." Then my other dog has conjunctivitis, I called them on Monday to see what we can do and get antibiotics prescribed. My dogs Dr (Dr Castaneda wasn't in and I was told she would call me back Tuesday. I had to call them Thursday see what the hell was going on and why I haven't gotten a call back... Know one had an answer and she was to busy to take my call yet again. If you are looking for a reliable vet office, GO SOMEWHERE ELSE because this is not the place for you. I was a client of theirs throughput both incidents. I love my dogs like my children and would never put up with this from a normal Dr office or hospital. They are good at putting pets down and that's about it.
-
September 2023 by Heidi Stein
Great experience during a stressful moment. Everyone was so kind and understanding. The vet & vet tech walked me through everything to ensure I undstood. When I asked if there was an option to not leave my cat at the hospital for care...they found one! He is now healing at home in his own environment.
-
September 2023 by Kristie Stanley
We had to unexpectedly put our Shih Tzu down on August 18th, it came out of nowhere. We brought her to West Ridge to have her foot checked, one thing led to another. I’ll tell you, it was the absolute hardest day of our lives. We brought her home for one more night and went back at 10am the next day. West Ridge Animal Hospital has the kindest, most understanding, just top notch above and beyond staff. I didn’t know how I was going to get through that morning, but they gently explained everything to us. We knew what they were going to do before they did it. They offered us as long as we wanted in the room. I’ll never forget that day, and I’ll never forgot how comfortable WRAH made us feel. Not the mention the cards we received after in the mail, handwritten. We cried reading every one of them. Thank you for being so kind and helpful during that difficult time. Highly recommend this office!
-
September 2023 by Nichole Thompson
I gave them a 5 star review 7 month ago but wanted to come back and say why today on 9/5/2023. I came back to the reviews to read about boarding with them. As I am reading the reviews, it saddens me to see such negative ones because I had the most positive experience with them then I have had at any other vets. My dog precious who we have had for 10 years passed away on 12/10/2022. She had been getting tumors since she was 4 we had some of them removed and they stayed gone for years but unfortunately they came back around the age of 9. She had one on her toe, I had fought a battle in my head about removing it because I knew there was a chance that the cancer could spread but unfortunately it had got so big that it was hard for her to get around, we decided ro have it removed. At this time she was not going to Westridge, she was going to the brighton animal clinic which by the way is the worst vet clinic. After she had it removed she came home and it seemed to be healing great. 2 weeks later she woke up and the whole left side and her chest was swollen. I called many vets and the only ones who could get her in was Westridge. We took her immediately and they ran test unfortunately she was so full of cancer there was nothing they could do. I had to have her euthanized. They were so caring and understanding during our families difficult time. They truly were amazing. Unfortunately for people who could not get their animals in, I am sorry but if they are short staffed that does not mean they deserve a one star.
-
August 2023 by Anita Velasquez
The staff and vet were absolutely amazing! Dr Tanguay was super awesome. Not only did she treat my pup so well. Once she knew my daughters dream of becoming an "animal doctor" She included my 9 year old daughter in the assessment of our Staffordshire. Helping her understand what was going on and why. Way to go on encouraging our young ones to follow their dreams!!!
-
June 2023 by Tammy Yvette
The care they showed not only to my Presley during an emergency but the care they showed towards myself is by far the best care I have personally set with at a vets office. Thank you so much! I highly recommend! Everyone on staff is amazing!
-
June 2023 by Staci Kelley
Our kitty injured his back paw. We took him here for urgent care. The staff was courteous and informative. They were kind and caring to our cat. They called the next day to see how he was doing and called back in a timely manner to answer our questions. This is the cleanest vet I've ever been to. We will definitely be bringing all of our animals here for care. Im pretty picky when it comes to my animals and I highly recommend coming here.
-
June 2023 by Marianne Hubach
I find it so sad that as a customer who has had care provided at this office, spending thousands of dollars, am now unable to even schedule an appointment with a vet for my sick pup. I have to do 'urgent care' for an exorbitant price and then might have to sit and wait?? Why? This is completely a horrid way to treat your customers. Love to hear an answer for this....
-
May 2023 by Patty Hester
West Ridge Animal Hospital is a wonderful veterinarian facility. They treated my wonderful 15 year old chihuahua and helped ease her passing both for me and her. They are all very compassionate. Dr Castaneda is great and very caring and humble. I took my other dog, Chuy, to be treated and all of my other pets will go see them as well.
-
April 2023 by Melissa Larson
Everyone at West Ridge is amazing. I called them in an emergency and then told me to come right over. They met us at the car and help us get my 100lb dog in to a treatment room. They took amazing care of my pup, he is doing great! I am so thankful for the entire staff not only for the wonderful treatment of my dog but the compassion they showed me when I was in a panic.
-
March 2023 by Kent Morrell
Dr. Kara and her associates are awesome and great with your pet even when they are out of their comfort zone. They understand!! Thank you all
-
March 2023 by Amanda Tarpening
West Ridge fit us in right away to help care for our kitty, Tofu, who sustained a pretty major injury. During our visit, their offices felt comfortable and calm; the staff and doctor were warm, caring, patient, and thorough.By the end of the appointment, I felt confident in Tofu's diagnosis and educated on how to care for him in the coming weeks to support achieving the best possible outcomes.Thank you, West Ridge team!
-
February 2023 by Pattie Long
We just had extensive dental work done on our 12-year-old chihuahua. The staff at West Ridge was very considerate and kept us well informed before, during and after the surgery. The cost was in line with the estimate we were given. I would recommend West Ridge to anyone that has a need for vet services.
