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November 2023 by Dena Lindberg
LT Sandvik was awesome! He took care of everything I needed. He answered questions and I walked out ecstatic. I’ve been trying to get these things done on my own and he rocked it in less than 1/2 hour. Thank you LT!!!
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July 2023 by Exy
Jenn is the best???????? always so helpful and positive
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June 2023 by John Casale
Jen and Jacinto are fantastic. The best staff hands down. Kudos to everyone at this branch ??
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February 2023 by Linea W.
I have been banking with several area banks (Wells Fargo, Chase) for many years and I have to say Jacinto at Academy Bank is by far the best banker I've ever encountered anywhere. He is kind and personable to everyone and he is incredibly professional. He is fluently bilingual and I've seen him converse in such a warm and helpful way with both English and Spanish speaking patrons. Jacinto is a huge asset to Academy Bank, he's knowledgeable and kind, a fantastic person representing this business.
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July 2022 by Dawn Sandalcidi
Where do I start? This is the best bank I ever dealt with. LT and his team consistently go above and beyond. When could you ever call a bank and get a person? I do every time I call. Not only a live person but LT researches anything I need and gets me answers so quickly. If you remember what banking used to be like then leave your chain bank and move to Academy. I will be here for life!!Thank you Academy Bank for all you do!
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May 2022 by David Haynes
After discussions between myself and Academy Bank, N.A. we have reached an agreement on the issues. The Agreement is satisfactory to me in all respects.I hired an attorney to represent me with Academy Bank. The original issue included Academy Bank erroneously stating that they could fund a loan and stating it was "Clear To Close" and providing a "Closing Disclosure", thus causing me to forfeit my $50,000 earnest money. Ask your realtor or mortgage bank how common it is to have a bank back out after they have told you the above - NONE! Due to the failure of the funding Academy Bank also caused me to lose the ability to use the appraisal (they would not transfer it to a new mortgage lender) which cost $1,450 and hire an attorney. Another issue is that I approved in writing a charge up to $765 and was charged $1,450 for the appraisel. Due to their incompetence, I also lost the contract to buy the property.Since the original contract referenced above expired, the property went back onto the market and the seller accepted an offer for $25,000 less the earlier accepted offer. Thus I got $25,000 back due to the hard work by my real estate agent.Academy Bank and I, through my attorney, traded information concluding 8.20.21 summarizing that all the documentation supports that due to Academy Bank's incorrectly writing that the loan was "Clear To Close" and then providing "Closing Documents" (documents provided in original complaint) they have caused me to lose $29,152 that includes the earnest money, appraisal fees and legal fees. Even though they seem to agree to the math, have seen the documentation, apparently fired the loan officer I was working with, they will not pay these costs they caused. They continue to misdirect what the problem is, delay a conclusion, and focus on how confused they are and not the simple facts. It seems they don't understand standard real estate procedures, deadlines, and feel there is no such thing as a real commitment.My strong is opinion is DO NOT USE THIS INCOMPETENT, MISLEADING, UNPROFESSIONAL MORTGAGE COMPANY - you will regret it!
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January 2022 by Madison Henry
Love the staff here! They were so helpful to me today! Seriously listened to anything I needed and were so sweet <3
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December 2021 by Bob Reiling
Management had all been called out of town for a corporate meeting. Jen greeted me and helped me work though an IRA issue even though it was her first time. She was tenacious in figuring it out. Kudos to her and Academy Bank.
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December 2021 by Ian Hoo
I love the service they provide, Maria and Jenn really helped me with processing my check quickly! I totally recommend this branch.
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November 2021 by Bo Hoefler
DTC Academy bank help me refinance my mortgage loan and save me over 2% on my current loan rate. I highly recommend using them for any services for your home mortgages or finances.
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November 2021 by Who’s on First
I love the service they provide, Maria and Jenn really helped me with processing my check quickly! I totally recommend this branch.
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September 2021 by DANA ŠTĚPÁNŮ
Bude mně ctí, pokud mně obchod vyjde
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September 2021 by David H.
I hired an attorney to represent me with Academy Bank. The original issue included Academy Bank erroneously stating that they could fund a loan and stating it was "Clear To Close" and providing a "Closing Disclosure", thus causing me to forfeit my $50,000 earnest money. Ask your realtor or mortgage bank how common it is to have a bank back out after they have told you the above - NONE! Due to the failure of the funding Academy Bank also caused me to lose the ability to use the appraisal (they would not transfer it to a new mortgage lender) which cost $1,450 and hire an attorney. Another issue is that I approved in writing a charge up to $765 and was charged $1,450 for the appraisel. Due to their incompetence, I also lost the contract to buy the property.Since the original contract referenced above expired, the property went back onto the market and the seller accepted an offer for $25,000 less the earlier accepted offer. Thus I got $25,000 back due to the hard work by my real estate agent.Academy Bank and I, through my attorney, traded information concluding 8.20.21 summarizing that all the documentation supports that due to Academy Bank's incorrectly writing that the loan was "Clear To Close" and then providing "Closing Documents" (documents provided in original complaint) they have caused me to lose $29,152 that includes the earnest money, appraisal fees and legal fees. Even though they seem to agree to the math, have seen the documentation, apparently fired the loan officer I was working with, they will not pay these costs they caused. They continue to misdirect what the problem is, delay a conclusion, and focus on how confused they are and not the simple facts. It seems they don't understand standard real estate procedures, deadlines, and feel there is no such thing as a real commitment.My strong is opinion is DO NOT USE THIS INCOMPETENT, MISLEADING, UNPROFESSIONAL MORTGAGE COMPANY - you will regret it!
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September 2021 by David
I hired an attorney to represent me with Academy Bank. The original issue included Academy Bank erroneously stating that they could fund a loan and stating it was "Clear To Close" and providing a "Closing Disclosure", thus causing me to forfeit my $50,000 earnest money. Ask your realtor or mortgage bank how common it is to have a bank back out after they have told you the above - NONE! Due to the failure of the funding Academy Bank also caused me to lose the ability to use the appraisal (they would not transfer it to a new mortgage lender) which cost $1,450 and hire an attorney. Another issue is that I approved in writing a charge up to $765 and was charged $1,450 for the appraisel. Due to their incompetence, I also lost the contract to buy the property.Since the original contract referenced above expired, the property went back onto the market and the seller accepted an offer for $25,000 less the earlier accepted offer. Thus I got $25,000 back due to the hard work by my real estate agent.Academy Bank and I, through my attorney, traded information concluding 8.20.21 summarizing that all the documentation supports that due to Academy Bank's incorrectly writing that the loan was "Clear To Close" and then providing "Closing Documents" (documents provided in original complaint) they have caused me to lose $29,152 that includes the earnest money, appraisal fees and legal fees. Even though they seem to agree to the math, have seen the documentation, apparently fired the loan officer I was working with, they will not pay these costs they caused. They continue to misdirect what the problem is, delay a conclusion, and focus on how confused they are and not the simple facts. It seems they don't understand standard real estate procedures, deadlines, and feel there is no such thing as a real commitment.My strong is opinion is DO NOT USE THIS INCOMPETENT, MISLEADING, UNPROFESSIONAL MORTGAGE COMPANY - you will regret it!
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May 2020 by Steve Glenn
My oh my, service like my grandfather used to tell me about. 7 days ago I applied for the Payroll Protection Program, with no previous account with Academy. Well signed all of the closing doc, open a new business account and funding tomorrow. Now that is service
