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January 2024 by Amelia Giordano
Wonderful staff!! I hired movers to transport the only expensive piece of furniture I own, and they lost the bolts that hold it together in the process. The bed frame isn’t functional/usable without these parts, and they were atypical parts at that. A friend suggested I bring the two pieces I did have to Ace hardware - so glad I did! Galen immediately helped me figure out the size and when he realized they didn’t have the part I needed, he found a rod of similar size and tread and created the pieces I needed. I can’t tell you how grateful I am. I don’t really know anyone here yet, and in a moment where I felt frustrated and alone, Ace helped me out big time. Thank you Ace (and Galen)!! Appreciate you.
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December 2023 by Scott Gohr
Google tells me they're open till 5:00 on Christmas Eve when you drive there that's not the reality. Update your page
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November 2023 by H6 Baja
Front doors only open half way, center aisle mostly blocked especially towards the back of store making it impossible to cross from one side of the store to the other. Main aisle on left side of store also 90% blocked. Place is a serious fire hazard.
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October 2023 by Christian B.
This Ace Hardware is hard to navigate, who puts kitchen utensils next to motor oil and lawn mower belts? Askng an employee for assistance didnt yield the desired results so I left unsatisfied and unfulfilled. The interesting part is that there is a post office location in the back of the store and the postal clerk was probably the friendliest person there.
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September 2023 by Joshua Norwood
There's always someone ready to help you. They have everything I need for such a small space. I just wish they could do something about the fertilizer/chemical smell that whacks you across the face when you're there.
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August 2023 by Mike M.
I used to enjoy supporting this store as a small business with a pretty good selection, but was treated like garbage today for no reason, and won't be going back. The owner asked me what I was doing pushing a shopping cart, as I went to my car to load up my toddler in the parking lot. It's a retail store, ya weirdo. What do you think I'm doing? I then go to the paint counter to get a gallon of paint and before I say anything the lady just says we won't mix that for you, we don't do that. I had to explain several times that I wanted to buy new paint and to just match the old color. What is wrong with this place? Highlands Ranch Ace isn't that much farther away.
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June 2023 by Alexander Tafoya
My wife had an experience over the phone with "Anne" who was very rude and pretty much laughed at her when she called to ask a question. This supposed manager or whatever title she claims to have is a disgrace to this ACE franchise.My wife and I just wanted to see if she could price match an item that was placed in the wrong place. When my wife called, Anne did not introduce herself as the manager and was rude throughout their whole conversation.For the record, we understand stores do not have to price match items that are placed in the wrong spot. We asked if there could be a one time exception since it was a store employee error.This review is mainly based on the horrendous experience my wife had with Anne.If you ever run into Anne, know that you are not dealing with a professional. Previous posts have mentioned her behavior, and I guess I will just add to that list.
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June 2023 by Jamie Rose
Genuinely appreciate the team here. They will always help you out and they're very thorough. Thankful to have this store in our neighborhood
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April 2023 by Devin Bewley
All kinds of fun stuff and the things you need for your projects too
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March 2023 by Sheryle Bindman
This store feels like a small country town where everyone knows everyone. Every time, and I mean every time I go into this store, I get the best and friendliest customer service. Always greated with smiles and "how can we help you?" I mostly use their post office services. I visit this store multiple times a week, sometimes daily to drop off packages. They. Are. Amazing. Walter, has gone out of his way to assist me with all my small business packages that I'm dropping off, sometimes 10 to 15 packages at a time. Just Amazing people. The caring woman who works in the post office is amazing too. She is so kind to my two kids. 10 STARS ? for this place.
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March 2023 by Paul Tinetti
Not the reason for this rating, but this place will not match pricing for non sale items at Lowes. I could understand not matching Amazon or something that was on a close out sale at Lowes. Kinda seems ridiculous in year 2023…That isn’t what motivated me to post this review. The poor attitude of the gentleman that i asked to get another product that didn’t have a partially smashed box.To be honest I would have bought the one with the damaged box if they would have taken $10 off $189 to match the $179 that Lowes sells it for. Because of their inflexibility, I was not going to be flexible.Now they have a disgruntled customer, a bad review, and will probably sell the damaged box item at more than $10 discount. Hopefully the gentleman was just having a bad day and can evaluate the situation better for the next person.
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November 2022 by B C
The little pin and nut broke off of my water bottle. The awesome David fixed it in a couple of minutes for less than $2. Chris and Sam we're also incredible to help me. Definitely come to this store for top of the line first class help!!!
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October 2022 by will hendley
These guys are great. I've been living here for about a year and these guys especially Chris have been incredibly helpful every single time I've come in. They say ace is the friendly place and I definitely agree when it comes to this shop. They may not be the fastest service in the world but they'll treat you right while you're there and they will absolutely take care of you. It makes me very grateful to have this hardware shop in our neighborhood.
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July 2022 by John Melvin
Great nursery, hardware dept carries parts that Home Depot doesn't sell, fun knick knacks, Stihl shop, extensive irrigation supplies, tool rental.
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July 2022 by Genaro Morales
Had ordered the wrong light bulbs online. Had to exchange them very pleasant lady took care of me! It was easy the get help top make sure I bought the right ones..Always have a great experience with the Arapahoes store...
