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December 2023 by Alicia Long
I have had a credit card with this bank for over 2 years now and they suddenly closed .y account, I got a letter in the mail saying that due to the manner in which my account has been managed, they would not be sending me a new card when my current card expired. I never got any other letters regarding my account and I was ALWAYS on time with more than a minimum payment. The only time there was anything close to an issue was one time my payment didn't go thru for some reason, the money was in my account, but I called them the VERY next day and paid it. It was literally 13 hours 'late' and they waived the fee and told me it would not impact my account negatively. And about 2 months later I got that letter in the mail. I've escalated the issue twice and nobody has gotten ahold of me about it. This was a huge hit to my credit and I think the 'manner in which THEY handled my account' is absolutely terrible. DO NOT USE THIS BANK!!!!!! For credit cards anyway at least....
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December 2022 by Kit Chance
In a world that has lost touch with humanity it’s amazing to go into a bank where people know your name, ask about your family and genuinely care about the success of your business. Commerce Bank in Greenwood Village is a hidden gem.
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August 2022 by Scott Boyd
This bank shuts down accounts every Sunday.
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July 2022 by A B
I have been a customer of Commerce Bank for over 20-years and have watched this bank slowly decline, especially the customer service as of the last few years. I recently found out they outsource their online payments to a 3rd party, who sometimes does make electronic payments to the payers you setup on their online payment page, however, they also send paper checks to payers which increases the time it takes for receiving the payment. I just received a mailed notification that my car loan payment hadn't been received 19 days after it was debited from my checking account! After several calls to the place that holds my car loan and commerce bank (after being transferred around depts and waiting on the phone for 45-min to speak to someone) all I was able to find out was that the check the 3rd payment party (that commerce bank contracts with) sent out a physical check for my car loan payment late. I will likely be charged a late fee for my late payment, and it could also affect my credit score. It's finally time for me to leave Commerce Bank and find a bank that has been able to stay current with the times and truly values its customers.
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June 2022 by Jake Brazil
Absolutely horrible. Do not utilize them for anything. Colorado has better financial institutions
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May 2022 by Jeff Boyd
This bank shuts down accounts every Sunday.
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September 2021 by Ram Padte
They are not a bank. They just do timepass. No proper support, non working website. This bank is a scam.
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July 2021 by Erik Hellmer
Getting my new account setup has been an incredibly frustrating experience. Two weeks later and I still don't have access to my account. Each person with Commerce I've talked to has provided me with conflicting information. Terrible customer service.
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April 2021 by Jerime Monroe
If you are looking for a financial institution that see's you as more than an account number, and actually cares about your interests as well as theirs, you have found the right place. The manager of this Branch Kristen, is very professional and does an excellent job at communicating with clients. Sarah is the personal banker that setup our account several months ago, and she has been absolutely amazing ever since! I highly recommend this bank, and this branch specifically. Well worth a few minutes of extra drive time for excellent service and people who actually care about your long term financial goals. Thank you!
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October 2020 by Vanessa S.
I'm new to commerce Bank and every time I go in or call on the phone for anything they are Johnny on the spot. Awesome customer service, pleasant staff always congenial.
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June 2020 by Sara Lindsey
I had a great customer service experience at this bank! Kayla very kindly took the time and attention to address my banking needs!! I do highly recommend using this Commerce Bank branch!
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October 2019 by Alex Reviews
Not sure why I still use this bank. I don't get the perks I'd get at other banks, I've been charged ridiculous fees in the past for not depositing into my savings account. They've deposited someone else's money into my account because they got the account number wrong. And now this. Windows 7 for your ATMs, really? I sat there over 10 minutes waiting for this thing to boot up for it to tell me it's out of service.
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September 2017 by Colby Lehman
I've banked here for years, and don't plan on ever leaving. Personal attention and outstanding customer service are but two reasons this is one of the best banks to put your trust in. Thanks Commerce, for always treating me like family!!!!
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July 2016 by Cri Boratenski
The prior posting stating that this is a corporate office is not correct, the reviewer obviously did not go inside the building. I found out about commerce bank from a friend who really liked them and I'm very glad that I made the switch. I was with one of the big three banks for about 15 years prior to making the switch to Commerce so it was a bit unnerving to transition away from what I was so familiar with, but Katie and Ellie made the process an easy one. I migrated my accounts, took out a HELOC and they saved me a lot of time and money by making the transition.
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July 2016 by Cri B.
I never expected to be so excited about a bank. I found out about commerce bank from a friend who really liked them and I'm very glad that I made the switch. I was with one of the big three banks for about 15 years prior to making the switch to Commerce so it was a bit unnerving to transition away from what I was so familiar with, but Katie and Ellie made the process an easy one. I migrated my accounts, took out a HELOC and they saved me a lot of time and money by making the transition. Personal attention is huge with these guys, they get stuff done and don't pass you around from representative to representative.