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November 2023 by Carol Manning
I have had great experience with Kuni Lexus of Greenwood Village for maintaining my 2016 RX450H vehicle. Clay is my Service Specialist and he is great... professional, personable, clear communication and efficient. It's a bonus for them to wash my car after the service and I love leaving with the idea that my car is well taken care of.
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November 2023 by Jesus Corona
Loved the service. dropped off my car a day early the next day I got videos of the progress later that afternoon picked up my car, which was completely clean and vacuumed. Exceeded my expectations.thank you Ethan for following up the next day, making sure everything worked great
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November 2023 by Christina Harrell
My experience at Lexus of Greenwood Village was great! Ethan was a great service advisor. I highly recommend him; He was professional, communicative, and friendly. I chose to wait a couple of hours for the vehicle, and the upstairs was amazing. The space was beautifully designed and comfortable. I worked remotely, and Phyllis and I had great conversation over complimentary coffee.
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November 2023 by Barbara Finke
Lexus service provided me with a rental car while my car was being serviced. David A was very professional and courteous and helpful. He kept me advised of the progress of my vehicle. I brought the car in for routine service and for a removal of a big stain in the back seat of my car. The stain was removed completely and the back seat looks very normal.
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November 2023 by M J
I cant speak highly enough of the parts pros in wholesale parts. My issue is the lack of knowledge on when I will receive parts. I ordered parts at 2pm on a Wednesday. I called the parts department 6 times throughout the day to determine when I would be seeing the parts. They finally showed up as I was on the phone with Eric Clapp the parts manager.Eric’s response to my questions were underwhelming. ‘We were hammered with deliveries today’ ‘We have been growing and do not have enough drivers’. I asked if he had become too big to care about our small shop.Had I been aware that my parts would not be delivered until the end of the day other decisions for me and my customer could have been made.My trust in this once great dealership has been strained. I like the crew here.Clearly, they have parts. Unfortunately they lack a level of organization that we can see from the outside.Recommend picking up parts in person.
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November 2023 by Anne Muriithi
Stephen Conley was exceptional in helping me purchase my Lexus. I came in on Friday, he took his time to show me around to view the cars with a smile and glad to have me there. I didn't get what I wanted. But the following day Stephen called me and told me my pick was now available. With his great sense of humor and professionalism, I was able to make a decision to buy the car. Robb Ashby too made the final financing and registration paper work seamless. Overall I was a very satisfied customer. Thank you!
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October 2023 by Flores Siara
My first experience with Lexus of Greenwood Village was GREAT! When I came into Lexus, I had an idea of what I wanted, as I seen the vehicle online. I did take a look at what was in the lot. I found the vehicle I was interested in, and liked it even more in person. I made an appointment immediately to see the vehicle, I only had to wait about 20 min to meet the next sales person and see the vehicle. In the meantime my family and I enjoyed the theater room and beverages. Raymond was my salesman and he made this experience even better! Raymond was very knowledgeable. This is my first time buying a Lexus, and Raymond answered all of mine and my family’s questions with no hesitation. He was very genuine, and outgoing. Raymond also went through how the leasing process works, as I had questions about that. I will always refer Raymond, and Lexus of Greenwood Village, because my experience here was GREAT. I have experienced in the past pushy dealerships and salesman. Raymond, and Lexus of Greenwood Village was not pushy at all. As Raymond said once your apart of the Lexus club you will never want to go back to another vehicle. I have had my vehicle for two days now and absolutely love it, and couldn’t agree more with that statement. Thanks Raymond for being you!
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October 2023 by Tonhu Le
This is the best facility of Colorado. I am very happy with the service. All staff are very professional and friendly. I feel comfortable and trust Clay Mills who is very knowledgeable, professional and very helpful. Mr Mills who’s always doing excellent job to take care of customers and surely the car is like new after the service. Kudos to Clay Mills. I highly recommend him to everyone.
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October 2023 by Lauren Timkovich
Raymond was awesome and helped us with looking at vehicles, he was helpful in educating us on the features of the vehicle and so personable. Everything felt so smooth from looking at vehicles to the financing process. Robb was also excellent and was able to get us an amazing interest rate! We are so happy with our RX 350 and would highly recommend this dealership!
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October 2023 by Debbie Valdez
David Corsivo is a great salesperson! He would answer my questions quickly and efficiently. He was very knowledgeable! He informed me every step of the way where my vehicle was during the process of it being built! That is extremely fun! Marty showed me everything about the vehicle and was very knowledgeable. He is a great asset for you to have! Kevin is a great finance manager! He is very efficient and knowledgeable! These 3 employees are great assets for your dealership! I am very impressed and pleased!
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October 2023 by Dorothy J.
Took my car in for regular maintenance everything was just fine until a week or so after maintenance, my car is now making a loud whining noise and hard to steer I have never had an issue like that with my car until I took it in for regular maintenance and was told that there was a little seeking around my Power steering holes so the machinic cleaned the holes up and I was told if it gets worst to bring it back, Evan a little seeking around a holes shouldn't make my power steering go out this fast, this Noise and Power steering problem did not start until after maintenance to my car, I didn't know it was seeking because I never saw anything on the ground or in my drive way, now I know that my car is not New and old cars sometime have a little Seeking around holes and there may be seeking but to me it seems very strange that after maintenance the power steering just stop working on my car. I was told that everything looked good they just saw a little seeking around the holes, and I needed a battery well I still have warranty on my battery so I can just take it back to the store and get a new battery. when I call to ask what happen to my car and why because my car wasn't making any noise and the steering was fine before taking it in for maintenance Eleanor say it was just a coincidence that this happened after maintenance, and to bring it back in and they will take a look to see what's wrong and give an estimate on what it will cost to fix it. But I say not coincidental at all! and I did watch the video the video was after maintenance not doing maintenance. I just want to know why and for someone to make it right. I know my steering was just fine before.
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September 2023 by Mari C.
I scheduled a routine maintenance appointment and tire replacement. I experienced friendly and responsive service from the time I was greeted when I drove up (Eric) to the time I left. My advisor Eleanor kept me abreast of the status of my car, and even waited until I pulled out to make sure everything was ok. While waiting, I received a text with a video of the inspection, which Eleanor summarized for me. The facility was amazing: a bar with free (nonalcoholic) drinks and snacks, a comfy lounge (with a grand piano and pool table!), a theater with reclining chairs, a work station area, an outside patio lounge (the putting green was not in good shape though), and clean designer restrooms! For those with kids, there is a play area. I did not make an appointment far enough in advance to get a loaner car so chose to wait. Eleanor offered me a Lyft ride, but I turned it down. The anenities made my (almost 4 hour) wait very tolerable.
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September 2023 by Cindy N.
We have a 2014 RX350 and we're headed out of town to Duluth MN for a wedding. 50 miles after leaving our driveway our AWD WARNING light came on! We contacted our closest Lexus dealer and they couldn't help us, we called Kuni Lexus and Grace got us a 2:30 appt and Ngat was assigned to us. HE WAS AMAZING!!! When we arrived we were told how long things would take, they would text us and Ngat promised he would get us out ASAP!!! True to his word...we were kept updated via text, they not only got us out an hour earlier than they thought it would take, they washed our car ( we were going through buggy states so we kinda laughed). Ngat, the team that worked on our car and Kuni Lexus ( did I mention the snacks, beverages, drive you to and from wherever you want to go while you wait?), we're absolutely amazing and we absolutely recommend them! They really do care!
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September 2023 by P Ford
I am so glad I went to this dealership! After seeing several at a price point I was unhappy with, I called to inquire about this one. I let my salesperson know exactly what I wanted and asked if that was even plausible. He did a great job of listening to my concerns and questions and while not promising me anything, he promised to work with me to get to a place I was satisfied.I would not hesitate to come back to this location, especially to work with Nick Hulme. He was very friendly, knowledgeable, and authentically caring. He listened to what I wanted and did his best to meet me where I wanted to be. In the end, they agreed to many things I wanted and offered me other incentives to land me where I wanted to be. I loved that they were willing to work with me and didn’t try to upsell me on features and products I didn’t need.
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September 2023 by Channing Hall
It was great! From arrival to exit, all the staff were courteous, helpful, and welcoming. My appointment wasn't on the arrival sheet in the service bay, but the team didn't let that be a barrier and turn me away like at other dealerships in Denver. Phyllis at the Coffee Bar was extraordinary at providing 5-star hospitality service to me and any guest who walked by. Coming to service my vehicle at Lexus of Greenwood Village is something I look forward to now.