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March 2024 by David Summers
I’ve been a renter at The DTC location of Public Storage for many years. In recent weeks, I have noticed a new focus on customer service and having someone regularly on site at that location. Jasmine is the newest employee, and she is not only courteous and helpful, but I have personally noticed that she takes great pride in keeping the facility clean and orderly. She always seems to be willing to go that extra mile in accommodating request, and addressing issues.
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February 2024 by Donna Wood
I am writing this review because I find it imperative to recognize outstanding customer service. I started the process of renting 2 storage units at the DTC location in Greenwood Village, CO, several weeks ago. As I attempted to finalize my reservations online, I was having a difficult time completing it. After calling customer service 7 times (yes, SEVEN) and being told by a different representative each time, that there was something wrong with my new account, I became frustrated and worried. I was getting nowhere and panicked because our move in date was only 2 days away, after being told by one rep on the phone that my account had actually been cancelled?!Every time I called the phone number on the DTC website, I got transferred to a different agent, but never the location (#08664) I needed to talk with. FINALLY, a phone rep gave me the store's direct line. I reached out to Jasmine, the young lady who had helped me a week prior with availability and unit sizes when I visited the store in person. Without any hesitation, she asked if I was able to come by the store and she would figure everything out. Her confidence and composure over the phone instantly put my mind to ease. She greeted me with a warm, friendly smile and did exactly what she said she would do - figured everything out! My account was now updated, accurate and expenses/rent paid.I was so impressed with Jasmine's sincere helpfulness and going above and beyond to make sure my move in date would be as smooth as possible. These days in face-to-face customer service, it is rare to meet someone of her age who exudes suchgenuine personality, empathic concern and intelligence.....while maintaining eye contact! Something we have, without a doubt, lost the practice of with human beings.Jasmine is a true asset to your company - valuable, resourceful, skilled. I do hope she is recognized for her worth and her capabilities of showing others strong work ethics always matter!Kind Regards,Donna Wood
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October 2023 by Lakeya Avendano
Clean and efficient . Nancy was so friendly and made me feel like my things were safe here at public storage in the dtc area . She was even outside trimming bushes so people would have a place to park .
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October 2023 by Bo Bentley
Great place if you want all of your stuff stolen, by the manager and her friend's. Don't worry, they only take what they can fit through the top, since that's they crawl in through the top and access all units. Please confirm this with the local police department.
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October 2023 by Adriana Romero
Nancy was amazing, very knowledgeable and professional.The storage unit is clean and the building as well.
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September 2023 by Kendra Aguirre
Let me just start out by saying how nice and accommodating Nancy was. My move has been stressful and she was so kind and walked me through everything 10 out of 10 would recommend her and this location. Thanks again, Nancy!
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August 2023 by Toni Gertner
Nancy is a pure delight!?Treats her customers with the utmost consideration and respect. ??I had the pleasure of spending time with her as well as watching her with other customers.?She is wonderful and goes beyond the call of duty. She treats this storage facility like it was her home. Always sweeping, mopping and asking the customers if there is anything they may need. ☺️If I could, I would give her a 100 star review. ?? Thumbs up to Nancy! ????????? She is a “breath of fresh air!” Thank you so much!! Toni?
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May 2023 by Enter Uno
I am moving next month, I was shopping around and stopped at public storage Dtc first.After going to 2 other places (competitors) I will be back next week to get the unit discussed.The customer service I received not only sold me, but forced me to leave a commentNancy did a great job, and made me appreciate the attention to detail. The other places treated me almost as a burden and were disappointing at best
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May 2023 by Shruthi Bajaj
Nancy is a rockstar - she keeps the place spotless, is very patient, and was super helpful in helping me find a good unit. She goes above and beyond and is a big reason I am storing my things there!!!
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May 2023 by Kami
Excellent management. She is awesome! Very helpful and friendly. So grateful I am keeping my things here
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May 2023 by Billies Wife
The storage place across the street was closed so i came over to Public Storage. Nancy, the manger was very kind on giving me information about getting a new unit. Very much worth going here
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April 2023 by Bo B.
Never use this place. We had almost 8 k stolen out if our storage. They clime over the tops of the units and take what they want and trashed the unit. You get no help from the manager, corporate or anyone. Now hiring an attorney. The place is not safe at all. Safer to put it in your front yard
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April 2023 by Jacques Aubert
I recently visited public storage in Dtc , I’m definitely going to do business with Nancy was great , in a couple weeks i will storing my belongings there!
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April 2023 by Jay Wilson
Nancy works very hard keeping the place clean and runs a really great facility.
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March 2023 by Cody O'Brien
Great facility, Doug was super helpful. I would highly recommend.
