REI is a well-loved outdoor retailer that prides itself on quality outdoor gear and clothing, all backed by a 100% satisfaction guarantee. The staff is friendly and knowledgeable, providing excellent service to both new adventurers and seasoned pros. Customers appreciate the specialized equipment available, although some products come with high-end prices. While many have had positive experiences, including free bike repairs and helpful assistance in finding gear, there have been some complaints about the return policy and the condition of the resupply area, which can be messy due to customer returns. Overall, REI is recognized for its commitment to outdoor activities and customer satisfaction.
Bike shop is a solid crew! I dropped off my Cannondale for a few issues to be fixed and received superb same day service! Big thanks to Michelle and Travis for getting me dialed in!!
September 2026
Overpriced as always but found some good deals in the return section
September 2026
I was missing a couple of tiny parts for my bike after we moved. The team found some used parts for us right away and didn’t even charge us for them! I will definitely be returning for any other bike shop needs!
