REI is a well-loved outdoor retailer that prides itself on quality outdoor gear and clothing, all backed by a 100% satisfaction guarantee. The staff is friendly and knowledgeable, providing excellent service to both new adventurers and seasoned pros. Customers appreciate the specialized equipment available, although some products come with high-end prices. While many have had positive experiences, including free bike repairs and helpful assistance in finding gear, there have been some complaints about the return policy and the condition of the resupply area, which can be messy due to customer returns. Overall, REI is recognized for its commitment to outdoor activities and customer satisfaction.
Paul in the bike shop at REI was very helpful. He quickly got my pedals installed and took the time to make sure everything was done right. Knowledgeable and happy to help - great customer service.
June 2026
I bought hiking clothes and a backpack here; there was a wide variety of backpack styles available.
May 2026
Super service. I called to make sure Teva Sandles were in stock at the store in my size. They verified it was and placed on hold for me to drive over and pick.
