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March 2024 by G P
Staff was very snotty and acted like I was a bother when I asked questions or made a request. Won't stay here
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March 2024 by Priscilla
Prior to arrival to the hotel I was thrilled with the location.(Close to the airport, ihop, stores)The room was nice. Comfortable. Bathroom small, but doable.But all this gets negated due to …When finally arriving, due to flight layovers and delays.Was greeted with the front desk receptionist who stated the system was down and needed a reboot.After unloading bags and waiting, I then proceeded to ask how long…Response : I don’t know, this happens often.For this to happen often you would think as someone who works in customer service, she would be better at handling situations such as this. With a bit more compassion, empathy, and kindness. Instead she was more combative with me and my friends who already were having a frustrated evening/morning. I would like to say I understand computers are unpredictable I get that, it’s the fact the things that could be changed, wasn’t.Working front desk you are the FIRST face the guest see upon arrival, so it’s your responsibility to make sure you start the experience on a good note. That was not the case and now reading other reviews I see I am not alone with this feeling.
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March 2024 by Nique D
Came in on a late flight.. 3 am.. asked to check in.. front desk was very rude .. said the computer was rebooting and we couldn't be checked it ..which is fine.. when we asked for how long she was extremely rude and couldn't even give us a ballpark ..20 min 30 min..when I said will it be an hour 2 hours she Said not that long..but then how long? She was extremely rude and stated we should of been there earlier to check in..when we had a late flight .. it was extremely disappointing..we came all the way from Florida and wanted a warm bed and thought this hotel would be accommodating .. the front desk.. Armani is her name ? I'm not sure.. when asked her name she asked if she should write it down .. write it down why? We asked your name you work at the hotel..she wasn't nice at all.. people check in at all times ..that is why the desk is open ..extremely dissatisfied.. we only didn't cancel because it's 3 am and we have no where to go. Horrible experience ..as far as the room goes.. haven't seen it yet ? still in the lobby
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March 2024 by Patricia Aguilar
I do not recommend it, the people who work there are not empathetic nor do they say hello at the reception, the person who serves is older and does not know what he is doing at the terrible breakfast, the staff is not respectful at all, I would never return and I do not recommend it.Rooms: I do not recommend it
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January 2024 by Walter Bailey
Run down, poorly managed and very tired.Rooms: Old, worn, run down
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December 2023 by Cyndi G
Perfect for DTC meetings! Close to Park Meadows
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December 2023 by Torsten Slabon
Food & drinks: Super Frühstück
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November 2023 by dinesh arya
Rooms: The washrooms are too small, no fridge in some rooms. No room fresheners available. No proper exhaust in washrooms. This needs to be worked on. Otherwise rest is good. And yeah no complimentary breakfast also available.
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November 2023 by Robin Carver
Very disappointed with this recent stay on a business trip.1) The pictures do not represent the room I stayed in2) A king room, the door touched the toilet (when open) bathroom was so small.3) I was on the ninth floor but the curtain would not close4) The refrigerator was plugged in but not cold at all.5) There was no place to place my bag to unpack other than the bed6) The hair dryer did not work. I called the front desk and no one answered any time I called during the 6am hour.7) WIFI did not work in my room and it was to be included in my room8) Starbucks in the lobby. We went there on two different mornings at 7am no one was there and it was not open9) I arrived at 8pm after a long flight. I called room service 8 times and front desk 3 times no answer. I ended up opting for door dash dinner.10) When I left the door would not close until I put the key card in then shut it and let it turn red so i knew it would not openThis will not be my choice for a return trip.
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October 2023 by Mary Jo Drew
I've stayed at this hotel when in the Denver area for many years and it has always been first rate.Food & drinks: Great bar area and food is always well prepared and tasty ?.
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October 2023 by Merle Roberts
Employees didn't seem to have much information but were friendly.Rooms: Rooms are nice. No fridge or microwave. Bathrooms are small but clean.Nearby activities: View house is nearby and a target.Safety: Safe enough, no security but seems safe enough.Walkability: 2 restaurants in walking distance.Food & drinks: Bar and restaurant not open very much.Noteworthy details: Elevators are quiet and fast. Swimming pool looks nice. Prices for drinks are airport prices. Bring your drinks. Ice machine on 2nd floor works good.
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October 2023 by JOSHUA PAUL
Nice ?
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October 2023 by Lukasz (Luke)
Although this is one of the worst Sheratons I have stayed in, my stay was made a bit better by JJ, who checked me in. She was smiling and polite and very welcoming.As far as my stay, the building is super outdated. There is no lounge for higher level elites which is a shame because Marriot should do better rewarding customers for their loyalty.The bathrooms are tiny, you can barely close the door when sitting on the toilet. The room is just outdated, almost dingy, I would say.Breakfast is the morning is standard eggs, bacon, and sausage that you will find in any hotel so that’s disappointing too considering it is only offered to Elites.Overall, a decent stay but the hotel needs a LOT of updates.
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October 2023 by Wode
Great hotel with friendly staff.
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September 2023 by Ron Lancaster
We enjoyed our stay at this hotel. Our large room was nicely decorated and had a comfortable bed, ample outlets for charging devices, an Ethernet connection for a laptop, and a nice tub/shower with adjustable water pressure. There was no refrigerator or microwave in our room. Housekeeping services are available upon request. There is a good breakfast buffet on Sundays with table service on other days. The staff here is especially friendly.