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November 2023 by Ernesto Meza
Jed, thank you so much for all the help you have given me and my company. I have not meet anyone so knowledgeable when it comes to tile design and installation we appreciate all the help and look forward to working more together in the future. Contractors consider this store.
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September 2023 by Lee Elkasri
Spent around 30 mins in this store without a single employee asking me if I need help, I ended up leaving to another store.
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August 2023 by Lucas Bell
This shop is awesome! As a contractor I have been coming here for about 7 years, and I can't believe I have waited this long to leave a review. Jed, Mona, Tessa, and team take care of each customer exceptionally well; they will make sure to help you find whatever tile you're looking for, and help you if you need direction or design help.Not only that, but they do a great job of making sure that you do not "miss" anything i.e. they provide beautiful trim selections, grout/caulking, and the really nice underlayment (seriously, I don't use anything else).I always have a great experience at this store, and I wouldn't hesitate to recommend them to anybody who is doing any tile-related projects.-LukeLB Remodels LLC
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July 2023 by Mike Mendes
Amazing selection of tile and great service. If you need professional assistance there's no better place in town.
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May 2023 by D CO
Hopefully my experience is an exception. Knowing what time I got there, after 42 minutes six or so employees walked by me, silently, and most looked away. One only knew if they were employees if you stayed in the store a long time or saw them go behind a desk. Seemed to be an absence of name tags, company appeal or greetings. Several of us actually laughed and said if someone greets you, it must be a customer.Left and went to a different store. But did find a tape measure and the unoccupied counter near the front door so I could measure some shower bench set ups.Decent selection but expect poor or at best mediocre service.I am guessing there was at least six employees on duty during my visit unless some of those were customers behind desks or stations.This location needs secret shopped by corporate -Thumbs down
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April 2023 by David
Hopefully my experience is an exception. Knowing what time I got there, after 42 minutes six or so employees walked by me, silently, and most looked away. One only knew if they were employees if you stayed in the store a long time or saw them go behind a desk. Seemed to be an absence of name tags, company appeal or greetings. Several of us actually laughed and said if someone greets you, it must be a customer.Left and went to a different store. But did find a tape measure and the unoccupied counter near the front door so I could measure some shower bench set ups.Decent selection but expect poor or at best mediocre service.I am guessing there was at least six employees on duty during my visit unless some of those were customers behind desks or stations.This location needs secret shopped by corporate -Thumbs down
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February 2023 by elona oganisyan
Beautiful options to choose from. You can’t get the same style at lower priced stores. We got modern style tile for two bathroom remodels.
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January 2023 by Donna G.
I had a nice experience shopping in the showroom. And I had a nice experience with the sales associate. BUT, I am not happy with the product I received or their return policy. I ordered tile for a fireplace. The tile is beautiful. They recommended I order corner pieces. My fireplace took longer to be installed than originally anticipated due to city permits taking way too long. When the tilers were finally able to come and install the tile, we realized the corner pieces were not as thick as the tiles, therefore they could not be used. I was outside of the 60 day window of returns, but they are willing to take the corner tile pieces back and reimburse me! Great customer service!!
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January 2023 by Sara Hamann
This store is amazing and has a large selection of products. The staff is well-informed and very helpful. We worked with Damarius, and he was fantastic! He worked with us on creating the look we wanted with various stone and grout options. Damarius is very knowledgeable and followed up to ensure we were satisfied. We highly recommend the store and staff.
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December 2022 by Cliff F
Mona helped us put together tiles for our new bathroom, excellent choices.
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November 2022 by Diane Peterson
Josh was very helpful finding tile for backsplash in our kitchen. He also helped come up with a pattern for putting the tile up. Friendly, professional and helpful!
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August 2022 by Christopher Mason
Sales person didn't know common tile types. He was nice but not helpful. No benefit of going to the location and nothing against the brand, I would just shop online for the same experience and save the trip
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July 2022 by Rhonda S.
I went to The Tile Shop for the first time. I was looking for new tile for my fireplace. Darius was the associate that helped us. His customer service was outstanding. He checked inventory on the tiles I liked, and told me if they were in-stock. If they weren't in-stock he gave me the dates when they would be in. I bought a sample tile to bring home so I could see it in my space. It was perfect and I called him back to place the order. It will be here in 1 week so I can get it installed. It's rare these days to get such great customer service. Thank you Darius for making our tile selection a great shopping experience! Sincerely, Rhonda Shanahan
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July 2022 by Jon Reiter
Gotta say the service their is really great. Everyone we have worked with has always been more than helpful. I will continue to use them for any of my tile needs.
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July 2022 by Jennifer Gottschalk
We're in the middle of a master bed/bath remodel and have been shopping all the local big box stores for tile. Hands down we had the best customer service experience at the Tile Shop (Arapahoe Road location) thanks to the expertise and skill of Darius. Darius is a great listener and worked with us in a collaborative, professional manner. We will definitely be repeat customers!