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November 2023 by Denise Peredia
They charged us $58 for an exterior wash and a tire wipe down. After "helping" us pick the most expensive wash, the person skipped the mat cleaning initially (without our consent) and then corrected it only to have the car moved to a couple of very young men who cleaned the interior within minutes. None of the dash, the cup holders or even the mats were done. The only clean part was the outside and even the windshield still has bug guts on it. Video shows car at home next day. We will never be back.
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November 2023 by Alex G
I used the drive through wash once and was getting ready to leave. Manager keeps looking at the grill of my car. I ask what's going on and he says it's still dirty. I would have probably not even noticed. He personally cleaned my grill with the power wash until it was clean. Amazing customer service and willingness to go an extra mile for a customer. Wish I knew the manager's name so I can mention it. Outstanding customer service!!!!! Highly recommended business!!
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November 2023 by Albert S
They sucked! The inside of my car wasn’t wiped down or vacuumed very well. So much for the good reviews. Never again.
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October 2023 by Brendan M.
The most polite car wash crew from day one 15 years ago. The Cherry Creek crew goes to the nth degree to please their elite clientele. This place costs more but worth it! Efficient and polite!
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October 2023 by Jeremy Schram
I recently had the pleasure of experiencing the outstanding service at Water Way Car Wash, and I must say, it was nothing short of exceptional. What truly made this visit stand out was the extraordinary dedication and expertise of their team member, Charlie.From the moment I arrived at Water Way Car Wash, I was impressed by the cleanliness and organization of the facility. It's clear that they take great pride in maintaining a top-notch establishment. However, what truly sets them apart is the remarkable level of service provided by their staff.Charlie greeted me with a warm and friendly smile, making me feel instantly comfortable. His professionalism and attention to detail were evident from the start. He took the time to explain the various car wash packages and recommend the one that best suited my needs. His knowledge of their services and genuine passion for ensuring customer satisfaction was truly commendable.What impressed me most about Charlie was his commitment to going the extra mile. He didn't just provide a standard car wash; he went above and beyond to ensure that every nook and cranny of my vehicle was spotless. His attention to detail was remarkable, and it's clear that he takes immense pride in his work.The end result was nothing short of spectacular. My car emerged from the wash looking as if it had just rolled off the showroom floor. The attention to detail, the shine, and the overall cleanliness exceeded my expectations.In addition to the outstanding service, Water Way Car Wash also offers a range of amenities for customers, including a comfortable waiting area and a well-stocked store with car care products. The entire experience was seamless and enjoyable.I left Water Way Car Wash with a pristine car and a smile on my face, all thanks to Charlie's dedication and expertise. It's rare to find such exceptional service in the car wash industry, and Charlie and the team at Water Way Car Wash have certainly set a high standard.If you're looking for a car wash experience that combines top-notch professionalism, attention to detail, and a friendly atmosphere, look no further than Water Way Car Wash. And if you have the pleasure of being assisted by Charlie, you're in for a truly memorable experience. I can't recommend them enough!
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October 2023 by Jimmy C.
I've been coming here for years and today I popped in an paid my $20 for full service exterior with tire shine and car drying. I finished the Carwash with no pre-spray, and a manager came up to tell me that they no longer dry the cars and the tire shine happens "in the machine." The quality was terrible, tire shine was less than stellar, and my car had soap lines and water marks ALL OVER. The way they didn't tell me the changes until after I had paid, I was dumbfounded. Never returning here again, and I don't recommend anyone else does either.
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September 2023 by Atakan Tekinsoy
I used to membership before it was best car wash company in denver. When I moved back to denver I became member again . It was good but in DTC area they changed the system . I pick up some some people in my car they had god hair . And my car get messed . I am member but I went they didn’t not clean my car and their supervisor wanted 300 $ for cleaning after that they didn’t not accept my cleaning . I told 109 times I can clean . Answer was . No if I can not clean my car . You don’t need to give washing service and close to your store in my susggestions. It is a big shame . I am gonna cancel my member tomorrow and I DONT RECOMMEND ANY BODY to this car wash company. I told this supervisior in cherry creek your company washed my car he got my license plate and call the cheer creek water way . To not clean my car . This supervisior should have some problem. It is a big shame . You had best service before but now worst company in denver . ?
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September 2023 by Ivette M.
Horrible costumer service and So EXPENSIVE for just an exterior wash, you can't use their vacuum unless you pay for interior wich is like doble price !!!!!!!!Don't ever come to this car wash I was there today September 12- 2023 I paid the regular cleaning and when I was about to use the vacuum one of their employees told me that I was not allowed to use it because I didn't paid for the "interior cleaning " it's so expensive for just the outside when all the other car washes let you use their vacuum. I'm telling all my friends and family NOT to come here ever !!!
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August 2023 by JB
This is a very mediocre car wash. I just got home and there’s what looks like dried soap all over the car. At first I was going to give it a 3. I thought it was like my car after a rainy day. Though it got the most dust and dirt off the surface of the car, it replaced it with a spotty white treatment all over. I’m going to re-wash my car shortly.I will say the the guy at the front was friendly and professional. He talked me into the $20 wash on his charisma.
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August 2023 by Rebecca Davidge
Just got home and realized my entire front bumper is still full of bugs. I brought my car in to get cleaned, I had to go to work early so I was tired when I brought it in. I usually double check everything, usually most places do fine but this time as soon as I got home I saw the front is still splattered full of bugs. I live close to downtown so not bringing it back right away, but my god you guys should do a full check before calling the person to get their car, especially for $50 :-/My Colorado blvd location always checks to make sure they got everything, sad that this location had very poor service and cleaning
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August 2023 by William Booras
I have been. Member at the top level for some time and this Carwash has gone downhill. Wheels are not wiped well, tire shine is left dripping and sprays up the side of the vehicle, streaks are left on the glass, and the new system having you drive through makes it less efficient to get cash for a tip. On top of that they require a sticker on your windshield.
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July 2023 by Kristin S.
I paid 75 dollars for the maximum monthly service and didn't even get mild stains from my kids (easily wipeable because I did it afterward) off the seats. Was it even a damp wipe? Same with the doors of the front seats, the dirt wasn't even wiped off. Also still have a few goldfish in the crevices of every seat that is easily vacuumed up. Obviously I'll do this myself, but why would I pay that much money for the top tier service and have none of it delivered?
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July 2023 by Ben B.
The absolute worst service. Fifty dollars, and I had to clean my car. They actually watched me cl ean the wheels on my car after they were dine.
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July 2023 by Mike I.
I've been going to Waterway for many years, some locations are better than others and I've spoken about these things in previous reviews. My home waterway is in the DTC. This location recently went through the upgrade(?) where you remain in your car and drive through the wash, park and then get out while it is wiped down. I typically get the "Whole Thing" package which runs me $50 per wash. Not cheap and it doesn't include many things that a $50 wash should. With the upgrade I. It iced that they have quit spraying the front end of the vehicles as it enters the wash to help remove bugs and such. Even the bug removal has been removed and you can now do it as a self service before getting into the car wash line (pic attached). For $50 you drove your own car through the wash, let someone wipe the outside down and vacuum the inside. I've always been disappointed with waterway but there are not a lot of options. This bug station move is the last straw for me.
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July 2023 by Kevin Andrus
Great job and great staff! Great washes. I had an issue with my car yesterday while going through the wash and they couldn’t have been more gracious and awesome to work with. Matt and his team are top notch!
