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April 2024 by YouTube User
I rented a car for the weekend at this location this morning. The clerk made a big point of telling me to return the car clean, no pets, no smoking. I asked to do a walk around with her, and she got a little rude with me. She said that the car had been "washed" and that was the walk around. She just directed me where to find the car.Once she finished entering information into the computer, she started on her little spiel. I tried, but she didn't want me to ask her any questions. She was talking so fast that I couldn't remember where she said the car was parked. But my friend drove me around and we found it.I reserved an economy car and was given a mini van.The car did not look washed. It was very dusty, as if it had been sitting for a long time, and there was a small scratch or transfer on the front driver fender area.Just now, I opened the hatch. There is dog hair in there, (yes, dog hair), and it is very dirty like something spilled back there. I photographed it.This is a small friendly town,... usually. And I was the only one in line. I was the only one there period. There were no other customers. It was silly and totally unnecessary for her to rush, be curt, and not informative, helpful, or accommodating. She could have walked me out to the car. NO ONE WAS THERE.I'm frustrated with and disappointed in the lack of good customer service.
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April 2024 by One
Fast, easy, friendly and helpful! This location has seasonal hours, so make sure to check hours on the ACTUAL Budget website for this location as Google doesn't display the correct hours!
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December 2023 by Label Restaurant
Horrible experience. Rent from another location of there is an option.
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April 2021 by Anthony Manning
Traveled to Gunnison Crested Butte in February of 2021. I paid $800 for a rental from this location. Received a Toyota Sienna. Realized after getting to Created Butte that the tires were nearly bald on the front.THE VEHICLE COULD BARELY HANDLE FLAT GROUND WITH ANY SNOW. And remember, it was February. We were there to ski.Called Budget customer service and was told that I would have to drive back to Gunnison to switch the vehicle. So we simply parked the car for the next 4 days.Returned the car. Told them about the tires. Flew home.AND NOW I get a letter saying the van had TIRE DAMAGE. DURING. MY. RENTAL. And now I supposedly owe them $137.The tires were returned in the same condition in which I received them. This is nothing less than fraud.Terrible customer service. Terrible follow-up. Terrible company.
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June 2020 by Y UB
Paying over $700 for a 3 day rental. Initially wanted to rent for 2 days but had to add additional day which increased the price by about a third. Be aware that the company charges more for additional days and not less. as common sense would be. This is clearly not a " budget" type rental.
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April 2019 by Emily W.
Not the best experience... I called ahead to double check that they did in fact close at 1pm. I elected to not have the added insurance since my insurance covers most of the same. Online I selected a compact car; I always prefer a small car, as it's what I'm comfortable. As I'm handed the keys, after finishing all the paperwork, she lets me know that the car has been wiped down but not vacuumed, and that I get a free upgrade to a suburban because they didn't have any small cars. That is not an upgrade. Gas is significantly more expensive, I feel uncomfortable driving a car with the turning radius of a boat, and it is not what I selected and paid for. It may not be everyone, but driving cars that size makes me very anxious. This is also why I felt comfortable not electing to have added insurance. Safe to say I'll never return to Budget.
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March 2019 by Coop L.
This has been the worst experience so far. This time I went through a training module with an employee and she indirectly tells me how the clerk messed up. The manager did not tell me that the check accidentally ran my credit card as debit and all she had to do was tell me the truth.
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October 2018 by Kulwip T.
This review is for their service I used in June 2018. Finally catching up with my business reviews. They list the best prices for renting a car but I could never get in contact with an actual employee. I understand you're supposed to reserve online but I needed to speak to someone because their seasonal hours were changing right about the same day I was needing a car. I was scheduled to arrive around 4 PM Tuesday which was between their morning open hours and their afternoon open hours so I wanted to make sure someone would be there. I called eight times over the course of 3 weeks and no one ever answered the phone nor returned my messages. I even talked to their "national call center" and they couldn't help me out. I eventually rented through Hertz and although I paid more, the service was perfect!
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July 2018 by Russell Hoisington
I was ripped off. I was charged an extra fee that was twice as much as I was told the car would cost. They were rude and inflexible with pick up times. TOTAL RIP OFF!
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June 2018 by Michael T.
There aren't many choices here so you kind of have to choose your evil. The service is slow and poor trained. Very little information on where your car is or what kind of car. However, it is a very small lot so it won't take you long to figure it out. The car selection is ultra limited. We order an full size car and ended up getting a van because that's all that was left. I doubt that hertz or Avis is any different. It's a small town so you just have to make due Bottom line...all the car rental places here are more or less the same. Very basic service and very limited inventory. Expect to wait during the rush because there is usually only one person at each counter Pros Easy to find the order counter and the parking lot for rental cars They aren't pushy about upgrades like the other places Cons Very low car selection Very basic service Very slow service
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June 2018 by jason ingram
Had to wait 20 minutes for a employe to even show up. They were extremely rude and acted like I wasn't even standing there. No other vehicles except a single minivan. I walked out renting nothing.
