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March 2023 by Robert Thigpen
Great experience, working with Luke and Jackson....ended up staying longer than expected, and was extended, with no hassle...easy access for pickup and dropping off rental...would recommend working with both guys....
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January 2023 by JC Baltz Wildblueyonder
They haven't let me down in 15 years of using them
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April 2022 by Steve S.
We rented a car here on a Wednesday in April 2022. Most flights from Denver to Aspen had been canceled due to adverse weather. Eagle airpory was the best alternative we could find. When we called the Alamo national phone number to change our reservation from Aspen to Eagle, they quoted us $123 for two days, with return to Aspen. We got to Alamo Eagle, and they had to search for the reservation. They found it, and quoted $123, plus booster seat rental. Leaving, quoted price was over $1200, but only my wife heard the guy say that, and she thought she may have heard it wrong. We left in a nice Nissan Rogue. While were driving away, the guy from Alamo Eagle called us back. After a couple of tries to get a good cell signal, he explained the situation. He had been out of one-way rentals, so the one-way surcharge rang up as $1000. He adjusted it to $250, the standard one-way fee, because the phone reservation had granted the reservation. That's not as good as waiving the one-way fee entirely, but it's certainly better than $1200. And calling us after we had left was definitely solid customer service. The car worked well. Drop-off in Aspen was no hassle, but nothing to do with this location. By the standards of car rentals in general (and in particular an incident on Kauai where we ended up in arbitration to remove unauthorized charges), this was pretty much as good as it gets. I think they earned a five star "as good as it gets".
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May 2021 by Angela Cross
We rented a SUV in Feb 2021. We got a fantastic brand new Ford Expedition with all the bells and whistles (unexpected). Super clean. Office was conveniently located in baggage claim and the car was in the parking lot right outside baggage claim at Eagle Creek Airport, near Vail. Great service. I highly recommend!
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May 2021 by Tom Arietti
Very fast and easy being this was my first car rental. Vehicle was spotless with extra sanitation items upon taking delivery and no hidden fees or cost at time of drop-off! Highly recommended!
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April 2021 by Craig Hunegs
Easy and pleasant customer service. Vehicle was in perfect condition. I was given a choice of three SUVs which I appreciated.
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February 2021 by sal t
Gentleman working the counter today around noon was so helpful. I am very happy that Alamo believes in customer service and their staff goes above expectations. Clean cars and very rapid customer service. Thank you!
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February 2021 by Leslie WIthers
The employee (white 30 ish Male) who was very prejudice refuse to help me with a question on a double charge from Alamo to the point where the Sheriff was called and a incident report was written up and the Alamo employee was going to get arrested cause he refused to give the Sheriff his real name so I can report the issue to Alamo. The other employee (female older 50 ish white lady) was just a rude and helped every white person that came to the counter but us and she even asked the Sheriff to move aside when they was questioning her co-worker. Ps the Sheriff was not white so that's probably why they was so rude to them. Never again
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January 2021 by Natalie Nichols
I made a reservation for a rental car for pick up at Alamo today at 1:00. It was confirmed. I had let my free ride go to get my own car. The rental agent told me he only had suvs available and would not honor my$69 one day quote or give me a car. He estimated a 2.5 hour wait. He wanted to charge $148.81. I spoke to Harrison, who could not guarantee it until after 4:00pm. Very disappointing.
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November 2020 by jo livar
My boyfriend and I have rented with the branch manager Harrison Hirsh a couple times now. He is AWESOME great customer service and always willing to help. Will definitely recommend visiting Alamo when he is around! Thanks for the help Harrison, we will be stopping by Alamo again soon!Also thank you for addressing previous concerns, you provided an outstanding experience!
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August 2020 by Carlo Montoya Beraun
Perfect!
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July 2020 by Yisroel Chanowitz
I rented the car at Vail Colorado airport. It is an extremely small airport. with an extremely limited number of cars. I was given a large luxury Infinity SUV upgrade, which was great. Although I am typically very satisfied with the service, I had 2 issues this time. #1 - The car was dirty. The closest car wash was more than 20 miles away.#2 - When I returned the car to Denver airport, the guy there tried to charge me more than double the price. This was shocking!I will guess that these issues are something that is not the norm.
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May 2020 by julissa Olivares
My boyfriend and I have rented with the branch manager Harrison Hirsh a couple times now. He is AWESOME great customer service and always willing to help. Will definitely recommend visiting Alamo when he is around! Thanks for the help Harrison, we will be stopping by Alamo again soon!
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January 2020 by Jay G.
Had a very good experience with this location. Renting a car was super easy and stress free. Prices were pretty reasonable as well, they put me in a 2020 Jeep Grand Cherokee which was something I was not expecting. Overall great experience !
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December 2019 by J-M F
Great service had an upgrade. Very easy check in check out no problem at all. Audrianne Is a superstar
