-
March 2024 by Stephanie Kroon
AVIS at the Hayden Airport in CO, is a wonderful office. Audra and her team are friendly, efficient, and very helpful. We had our first glitch with this trip--our brand new car didn't have heat!! We drove back to the airport and we had a new car/same make & model ready to go within minutes. Thanks Audra and team--you guys rock the Rockies!!
-
January 2024 by D Z
Brand new 12 passenger van with 400 miles has constant leak from left rear tire. Difficult when you're in the snow filled mountains to fix. Second, the vans cargo door was stuck and extremely challenging to open. Constant irritation with this rental. No one to resolve this. Very aggravating.
-
January 2024 by Brian Morgan
Rental pick-up staff was very friendly and attentive. They gave me a FWD Suv. Made for some extremely exciting mornings on icy roads.Returned the car after filling up at a nearby gas station and was charged $16.99 for returning .1 gallon under full. Be very wary of sneaky charges/nickel and diming!
-
January 2024 by Sarah Cate
As many others have posted, they are renting front wheel drive vehicles and once it snows, the cars are not safe. I called and asked for a solution and the woman says, “we are supplied with front wheel drive cars by corporate and you have to drive carefully.” This is after I told her we had spun out driving 10 mph and had to be pushed back onto the road by 2 lovely strangers. She then tells me to buy snow chains, and she won’t reimburse me for them. I then read a review here that the snow chains can damage the car and then we would be financially responsible for the cost of the damage. Absolutely abysmal customer service and I will not be using Avis ever again.
-
April 2023 by Hartaj Singh
I rented a Toyota 4Runner to drive from Steamboat to Salt Lake City. Arrived early morning Thu to pick up. The ladies behind the desk were helpful and accommodating. Gave me good advice on which highways to take and what to avoid, with storms sweeping in.4Runner was older, but in good shape. And a beast in some of the high winds I had to traverse. For a small airport, with limited supply, I was very happy. Thanks you Avis…and ladies for opening up early for me! ✌????
-
April 2023 by David Clark
I requested in reserved a suburban XL. And when I arrived at the airport in steamboat, they upped charged me for an XL… It felt very deceptive by the local privately owned Avis dealership in Steamboat.
-
April 2023 by scott h.
The staff at Hayden Airport is terrific. This is my second rental this month and they are best in class. Thank you for all you do to make the customer feel valued.
-
March 2023 by Benedicte Gadron
I made a specific reservation for a 4WD minivan, 3 months in advance which was confirmed by email, because we had reservations for the Steamboat Hot Springs, only reachable with a 4WD vehicle. When we went to retrieve the minivan, I was told, sorry, we don't have any 4WD left, no discount was offered as a commercial gesture whatsoever. End result: we couldn't get to the Hot Springs!The rental wasn't cheap, and that was quite a disappointment.I have to add something positive to temper my review. I had left something valuable in the vehicle when we dropped it back. A week later, I called them and they had found it! They are going to fedex it back to me. I really appreciate their help in this inconvenient situation!
-
March 2023 by Anthony Manson
Worst rental car experience I’ve had. Car was dirty, passenger mirror was broken. Called Hayden airport agent and corporate service. AVIS was unwilling to bring a replacement to me.Definitely will avoid AVIS in the future.
-
March 2023 by Mike Burk
Great staff at Hayden airport near Steamboat Springs. Always the friendliest staff and easy to work with. Expect long lines at the airport usually, but great customer service!
-
February 2023 by Andrew John S.
Stay away. Management here is dishonest. They'll tell you to fill the car full in the town over when you return it (which we did), but when you arrive back they'll tell you the tank was only filled 7/8ths full and they'll charge you for a full tank. Stay away! Rent from someone else.
-
February 2023 by Matt Abadie
We were extremely disappointed with our rental. We reserved a minivan which we received and it promptly stalled at a very busy intersection in Steamboat Springs. Our party of 4 had to push the car to a safe location on the side of the road. We spent several hours on the phone with Avis roadside service working out a plan to replace the car. We were told not to drive it and that another car was not available for at least 24 hours. After received a replacement vehicle almost 36 hours later we were told by Avis customer service that we could not be compensated for the missing days of our rental until *after* we returned the car and paid full price for the rental. This is unacceptable customer service. I will be sharing my experience with all of my colleagues.
-
February 2023 by Steven McCoy [REALMCCOYRE]
The first car I was assigned had to be switched after putting our luggage in because the rear seat belt was wrapped around the headrest and lock. Therefore my daughter was unable to buckle.The second vehicle was an old CRV Honda that should be removed from your fleet immediately!This pile of S*** is a huge liability!!!!Front wheel drive only despite being labeled as all wheel drive.The tires are complete bald, the wiper fluid was frozen because someone did not use 32 below fluid.Not only does is not stop, turn or go you can not see our because the fluid was frozen!The smell of the interior and overall 41K of hard miles are a whole other matter all together.I will NEVER rent another vehicle from Avis again!
-
January 2023 by Jared Hopkins
Fantastic. Best ski trip rental experience we’ve had. Friendly and helpful staff. Luxury mid size suv was much better value than a full size suv and we felt it performed beautifully with our gear (family of 4) and in heavy snow. I also appreciated the ability to talk to real people at the local Avis location when I had questions before the rental.
-
January 2023 by Steven McCoy Real Estate
The first car I was assigned had to be switched after putting our luggage in because the rear seat belt was wrapped around the headrest and lock. Therefore my daughter was unable to buckle.The second vehicle was an old CRV Honda that should be removed from your fleet immediately!This pile of S*** is a huge liability!!!!Front wheel drive only despite being labeled as all wheel drive.The tires are complete bald, the wiper fluid was frozen because someone did not use 32 below fluid.Not only does is not stop, turn or go you can not see our because the fluid was frozen!The smell of the interior and overall 41K of hard miles are a whole other matter all together.I will NEVER rent another vehicle from Avis again!