-
August 2023 by Truman
Model of InefficiencyTo fill up my 20 pound tank is an ordeal. First, I have to park outside the gate and go into the office and let the grouchy lady know that I want to fill a portable tank.Then they have me drive out back to a building behind the office. The guy there will take my tank, and give me a ticket to walk back to the unhappy woman in the office. Only then can I pay for the propane. But not using my Apple Card, because it doesn’t have the card number on it. She has to type the information into a computer for payment.Eventually, I get to walk back to the filling building and give the ticket to the guy, who will then fill the tank.I’ve tried driving back without going to the office first. I’ve tried to pay at the office when I initially go in. And I’ve been scolded for coming onto the property before the official opening time, even though the gates were open… craziness.I now go to Tractor Supply in Brighton to refill my tank. It’s a bit further, but the refill process is easy, the employees are pleasant, and there’s cool stuff in the store to peruse.Oh, and they charge less for the propane.
-
July 2023 by Ray B.
I looked them up on their website for business hours and it said they are open until 5pm. So i race down there in my wide 40 ft long motorhome and was happy to get there at 4:15 pm.I figured since I was there 45 minutes before closing time there would be no problem. An employee was there closing the gate and said i was too late they are closed. Ive gone there once before and they were closed with a sign on the door saying they were closed for the day. I dont like to drive a super huge gas guzzling vehicle around for nothing. Too much trouble to take the chance of them not being open. Why say open until 5 pm and lock the place up at 4:15 or not even open at all? So if you go there make sure you look up their number and call to see if anyone will be there to help you. The hours they post don't mean shit.
-
June 2023 by nick d
Don't call them. You will just get a headache and waste your time.
-
January 2023 by Bruce Robinson
This rating should be a zero. You CANNOT trust or count on this company.I called three weeks ago for a refill the soonest was December 20th we agreed to this date. We ran out of propane on Monday the 19th and used space heaters for 24 hours Knowing that they promised to be there within 24 hours.The 21st, I called to find out that they never came to my address to fill our tank. Now they tell me to wait till Friday. ( This is a week late) Terrible way to do business. I spoke to a manager and she said she was sorry, but there doing the best they can. Thank the lord for competition.
-
December 2022 by Austin Haynes
Would give this 0 stars if possible. Had a delivery scheduled for 3 weeks and it never showed up. We were proactive and called when our tank was around 30-35% but nothing happened. We ran OUT of propane around 4 am last night so our house is cold as can be. We live in the mountains!!!! This is unacceptable especially since we called over 5 times this week to make sure it would happen!!! Now that it's a weekend they said there is nothing they can do until monday!!! What are emergency numbers or contacts for if nothing happens anyways!?
-
November 2022 by Lawnie Dangle
outrageous prices, almost twice what the competitors charge.The representative told us that they would be able to do a site survey without us there, as long as the propane location was marked. We had a bright orange sign, with 4 inch letters saying "PROPANE", but when the guy showed up, he didn't even look up. He walked to my door, knocked once, and left within 10 seconds.I received a call about a week later saying that no one was there when the technician showed up. I explained that there was supposed to be a note about looking for the "PROPANE" sign. They rudely told me they would "send someone back out there"It has been two weeks since then, with no call or technician visit. Impossible to do business with.
-
July 2022 by Ron Waterman
Great guys, very professional, work hard and go above and beyond for customers.
-
March 2022 by Kris K.
OK, they fill the tanks to 80%, whereas gas stations are 60%. They charge more for a fuller tank, but the price is about the same per pound. The bad news, I just pulled in and some hillbilly started yelling at me about some BS that made very little sense. Not enjoying condescension from assholes, I will never pay shitheads like this for anything, ever. F*** you and your shitty, overpriced gas.
-
December 2021 by Iszi H
Friendly, knowledgeable, and efficient folx! Great price, too
-
November 2021 by Koval CO
"$10+ a gallon?"Today I brought two bar-b-que sized containers to be topped off. I’d say one was half full the other was ¾ full. I wanted to be sure they were both full for Thanksgiving. I was given a slip of paper and told to go up front to pay. $45.00. I was shocked and asked the woman behind the counter how much is propane per gallon. She informed me that they charge by the cylinder, not what they put in it. This policy is not posted anywhere… in fairness, neither is a price per gallon. Seeing as that I couldn't ask for them to take it back, I paid the $45 and brought my receipt to the dock and asked the gentleman who filled the tanks how many gallons he put in. He said they don’t measure and informed me that the correct unit of measurement is pounds not gallons. (BTW… my receipt says 9.4 GAL). I figure I might have needed 4 gallons to top off both tanks… $10 a gallon???? I’ll find somewhere else to go.
-
November 2021 by Alex Weaver
I'm not a returning customer and I brought in a forklift tank to be recertified. The tank failed, but they essentially just gave me a used tank they had without making me buy a brand new one or setting up an account. Seemed like a pretty nice thing to do.
-
May 2021 by Nicole Eagle
This is a horrible company! I purchased a property that was using their service and has their equipment on the property. I do not use this company as I've switched to a better one but i have asked multi times for them to get their equipment off my property. I have made 2 appointments and had to take time off of work as they expect you to work around them. Nevertheless, they never showed up at the times they set up nore do they return emails or phone calls. Guess what... their equipment is still sitting on my property since JANUARY 2021 and they've still never shown up! Surprise surprise. My next step is to call the authorities and figure out my next steps and possible small claims.
-
March 2021 by John Paul H.
I use this spot all the time to refill my RV tanks. The staff has been so helpful. Especially due to the babysitting my wife and I needed in the early days of RV-ing. They helped guide us in to the right gauges to monitor levels when we rent. Not many places give the royal treatment these days. This place delivers it every time.
-
February 2021 by John Mccord
Can’t answer or return a phone call WORST CUSTOMER SERVICE I HAVE SEEN IN SIXTY THREE YEARS With service this sorry they could never cut it in a rural area
-
June 2020 by Pamela Birdsell
Been using them since 1976 never had any problems , rented tank at first then purchased it.