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February 2024 by Mike McKee
Staff very knowledgeableeasy and friendly, fantasticno bull, straight forward,Salesman Kyle, the only one I will go to in the future, hands down the bestDave sales manager, out-going, open communications, personalizes and works with your needsthe best , someone you can trust, earned my respect and trust after the first vehicle I purchased and as a returning customer due to dave, that is why transwest GMC has my returned business.
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January 2024 by Libby Alvarez
Bryen Lovelady, our salesman, Jeff Morgan, and GM Dan Gilbert have demonstrated stellar performance. With our recent purchase of the 5th GMC from your dealership, we have solidified our commitment to Transwest. The superb customer service we have received underscores the understanding that service excellence extends beyond the transaction, permeating the entire staff. Regrettably, we made the frustrating mistake of exploring other options for the sake of convenience. Rest assured, we have learned from that experience and will not repeat the mistake of shopping elsewhere.
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January 2024 by Shane Evans
I’ve never had a better experience buying a truck than I did with Michelle Cline at Transwest. She’s an expert with 30+ years working with GMC. She helped me picked the options I needed and educate me on everything. There were no extra fees like the 5 other dealers I looked into. I will only buy vehicles from Michelle at Transwest from now on. Hoping to get my wife a Yukon in the next year or two. Also we ordered it Oct. 10th and it arrived Dec 17th. So it was about a 2 month turnaround.
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January 2024 by Bryan Keller
Sales department was friendly enough sure, but not good at following through or being honset with customers. Kyle Berry was too busy to worry about little old me. Please don't make up stories as to why you didn't take my deposit on a vehicle because financing wasn't completed yet, it makes no sense. I'm thankful for another dealership that worked to earn my business on a vehicle that was almost identical to what I was going to buy from Transwest. This other dealership called me and worked to earn my business and didn't give up, and cared about getting my business. They didn't sell a vehicle out from under me just like Transwest and Kyle did due to poor follow through. Nope this other dealership definitely got my business because I bought the vehicle from them when Transwest just didn't care. Is it sour grapes? Kind of yes, because I tried to get Kyle to take a deposit from me so the vehicle wouldn't sell out from under me, and he just never followed through, then tried to make excuses. I hesitated at first on Friday then told Kyle to take my deposit because I was going to buy the vehicle either way, and he never took one. Then when I called him about it Saturday. We discussed back and forth, then he got busy following a customer home. By the time he got back he told me it sold and made some excuses about how it was my fault. I have the texts and emails to prove it as well. Thanks to the other dealership that actually cared, I purchased an almost identical vehicle the same day.
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January 2024 by Kevin Boyce
The whole experience was great. Gabe Molina was great to work with. He was able to answer all our questions. From the time we said yes until we signed papers was very fast. I will definitely go back to Tranwest for my next truck.
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January 2024 by Dalibor Perovic
Exceptional service from the service department at Transwest. Katlyn Elliott Communicated with me during the whole process and updated me on what was going on with my vehicle. They got my truck in and fixed all the issues and even washed my truck. Great service and thank you to Katlyn. Only using them for my truck services.
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December 2023 by Derrick Eggleston
We have purchased many vehicles in many states and locations but Transwest stood out. Bryan was very knowledgeable and supportive. He also lead us through a thorough but quick buying process, thank you.
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November 2023 by Pete S.
We recently bought four more GMC vans from Ben Reed at Transwest.There was a mistake and all four were unusable for our needs.Despite all the legalities, trade-in values, etc. Ben Reed and the management at Transwest GMC took our concerns seriously and they stepped up to do the exact right thing.We are very pleased and appreciative of the outcome and have already ordered more GMC vans.Ben Reed is the real deal!
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November 2023 by Fabian Aguirre
Steven Endress was a lot of help. I will definitely be bringing the pickup back to be serviced.
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October 2023 by JJ Gaylor
Make sure to double check all of your service work before you leave this dealership!I'm worried that other customers have had a poor level of service and may not know. I feel that the best thing to do is to warn these potential customers, or any existing customers of the risks that come with Transwest's service department and to be vigilant before, and after, any work has been completed on their vehicle.I brought my 2018 GMC Sierra 3500 in for an oil change, tire rotation, 4wd service, and a heater block cord safety recall1. Shortly after the service I found that one of my valve stem caps was missing. I don't think that's a big deal, but it's great foreshadowing to the lack of attention to detail that comes next2. Within a month or so of the service I lifted the hood and found that my Banks aftermarket air filter wasn't attached to the intake tube. The engine had been sucking in unfiltered air and debris for who knows how long3. Next I found that there was fluid that had been leaking under the truck after seeing oil spots on my rear bumper. During the 4wd service the service tech had not properly tightened the check/fill plug on the rear differential. It was loose, not even finger tight, and was allowing fluid to leak while driving. I want to stress how badly this could have turned out if I'd not caught it and added an entire quart of gear oil that had leaked out after the service4. Next, and most recently, I'd been getting a "coolant level low" warning on my display. I glanced at the reservoir and it looked full and dismissed the warnings thinking it was a bad coolant level sensor in the reservoir. When the warning continued to appear each time I started the truck, I found that it had been overfilled and neither of the overflow points were allowing pressure to escape. The coolant system was under pressure due to overfilling - on a cold engineI e-mailed the service department management and they let me know that they were new, and had made some changes to staffing to try and address these known issues (Hence one extra star). They also mentioned twice that they wished I'd addressed this sooner. Here's why I didn't:• I didn't think I needed to perform a post service inspection of my own, reviewing all of the work that their shop had done• It was a waste of my time and fuel to return to their shop so that they could do something twice, hopefully correctly• It would also be a poor decision to return in general, risking that I'd likely find other mistakes stemming from their work, and the cost after failure will be much higher than the $700 I spent to get them
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October 2023 by Chris Lillo
A simple oil change should not take 1 1/2 hours to complete. Also adding a $13.50 shop charge on top of $89.99 for the oil change is ridiculous. I will be taking my business elsewhere.
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September 2023 by Ashley Punihaole
Service is horrible, called to get a qet a quote sent to my email after already getting a verbal quote prior and they just wanted to fight me tooth and nail saying they needed to do diagnostics prior to giving me a quote to replace a part. The "manager" started screaming at me after I told him I had already got the verbal quote and I just needed it in my email. Absolutely horrible service. I would never allow an employee to talk to a customer like that without being fired on the spot.
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September 2023 by Willie Stephenson
AVOID AT ALL COSTS, Disgusted by the sales experience had with Gabe Molina. Worst dealership I've ever had to deal with. Picked out a vehicle, but was told a down payment was unnecessary, had to leave to get approval from bank printed and to pick up check for vehicle, arrived less than 4 hours later and they had sold the vehicle out from under me because someone else paid more for the vehicle. Disgusting and shady dealership practices going on here.
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August 2023 by Adam Watson
The ordering and purchase process for my new truck was wonderful. Bryen Lovelady was knowledgeable and helpful and I'd recommend him and Transwest to anyone.
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August 2023 by George V.
After calling Johnson Auto Plaza trying to book an appointment, they never returned my call. I called Transwest they set an appointment took care of my truck. The team at Transwest is very professional, I definitely will be a return customer
