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January 2024 by Kym Scearce
Staff are friendly, efficient, and helpful. I always rent from the HR location and the service and vehicles have been great!
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December 2023 by Amanda D
The price was right, the car was clean and in good condition (in year model), it drove well, and it was easy to do the pickup and drop off. My only complaint is that this location didn’t have nighttime drop off. I would have preferred to drop it off prior to the snow starting.
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December 2023 by An
We reserved a car in advance. Arriving there they told us the car we reserved was not available and they only had a suv or minivan. They wouldn’t honor our booking price and it would have been more money each day. So we left and got a car somewhere else.
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October 2023 by No Ad
This place has a new owner and they are really into ripping you off. I do not recommend this place. I’m trying to be fair and professional about everything, but they will charge you additional fees like fuel so that they can take a little more money off of you. I filled up the gas tank from a gas station within 2 miles of their place, but they charged me additional fees for the gas anyway. This is a known practice to rip you off at some bad rental places. Unfortunately, this is one of those places. Do not rent here. If you did, check your CC bill to see if they added additional charges.
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October 2023 by Bayard Breeding
The rental process went well. The vehicle was ready at the time alloted. It was clean and in good working order.However, like Budget , there is NO reliable customer service available via the cell phone. Endless loop ,like a rorbo call set up.
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September 2023 by Crystal Leas
Very nice experience. Friendly, helpful. Nice waiting area. Easy pick up and drop off. Would definitely use again.
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August 2023 by Peter Spoor
Highlands Ranch Avis / Budget car rental was great. Had cars, Quality, Service, Price.The ladies are always happy, friendly and helpful. The best location to rent a car.
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August 2023 by Mark Davidson
Vehicle/van only had 7,400 +_ miles except interior had what appeared to be food/possible throw up stain on interior back seats. I cleaned seats prior to returning vehicle. Other than that it was very practical and served our needs very well.
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May 2023 by Crystal A.
Today, I had a last minute emergency where I needed to rent a car because my car was taken in for service. Boots was supper helpful and knowledgeable. So happy I came here! Totally recommend.
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May 2023 by CC Hiroko
I'm always very well taken care of by all team members at this neighborhood AVIS rental location. I appreciate the extended hours of operation on Saturdays and Sundays! "Mahalo nui loa" (thank you very much) to Lisa, Boots and other team members who are the best of the best! ?
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March 2023 by DT M.
Had a very good experience with a gentleman named Boots. There was a challenge with the reservation and he was patient while we called Headquarters to straighten things out. I returned the vehicle today and he was friendly and efficient. Wish the people on the phone were as good as he was.
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February 2023 by Brittany Paugh
Called the morning of the pick up for my rental to make sure it would be an AWD vehicle and was told it would be. Got an email 2 hours before pick up saying it was ready. 15 minutes later a lady from the office called to say she was over booked by 18 reservations and only had 2 cars on her lot. This caused extreme stress for myself and my partner 2 hours before we planned on picking up the vehicle and leaving for our trip. Eventually we were able to find a vehicle and picking up the car was just as much of a nightmare customer service wise. This vehicle was a AWD outback and did not do well at all in the snow due to the tires. The only good thing that I can say is the gentlemen who checked us out at drop off was quick and clearly communicated. Won’t be using Avis ever again tbh
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December 2022 by Diane Harris
This particular Avis location is one I use regularly and they always go above and beyond to accommodate my car preference and schedule. I rent often for work and even though it is out of my way, it is always worth the effort to use this location.
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November 2022 by Molly L.
I have not been very happy with Avis and their service, however, the gentleman that waited on my this morning has restored a little faith in the company! He was Uber helpful in getting me a receipt for a car that I returned several days ago in a separate city and was kind and chatty!!
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November 2022 by rahul bhiwapurkar
pick up near hotel and return at airport was very smoothcar was super clean and amazingservice and staff was amazing