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February 2024 by John Hubert
Tyler Powers went above and beyond to help me and my family in our time of need. Thank you so much, Tyler! You're the best!
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July 2023 by Kenna G
DO. NOT. BANK. HERE. i have had around 10-15 fraud charges with this bank in the few MONTHS i've had this new card, after another fraud issue. i have contacted them multiple times, they told me they handled it, and then another fraud charge appears. the security within bank of america needs to change, the employees need to actually care about their customers, and then maybe they'd have repeat customers. I will never recommend BOA to a single person.
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May 2023 by Maksim Vialykh
Contactless does not work. I can’t get my cash.
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January 2023 by Michael Bartlett
I notmally don't write reviews but the bank manager here came out of her office and helped my little boy roll pennies to open his first bank account. That was unexpected and pretty cool.
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January 2023 by Andrew Zuppa
Clueless waste of time. This strip mall location is barely an ATM. They are always “down” in one technical manner or another. Just having a working teller station seems too challenging to overcome.
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March 2022 by Esteban Hernández
The service in this Bank of America is top notch. I have done many transactions and I even finished the process of refinancing my car thanks to Bank of America. Good personnel and awesome service.
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January 2022 by Jim Remley
1st bank is closing neighborhood branch and I tried to contact Bank of America in Highlnads Ranch to ask questions and very probably become their new customer. No one answered the phone on three tries on a Thursday afternoon. The recorded answer is long and did not touch on any thing I wanted to know - very bad experience - we are not their new customer.Someone named NIcole answered my review under the title "Owner" Suggested that I continue with a contact through Facebook or Twitter - assumption that I use facebook and twitter - I do not.Another words - they are not interested in my business.Should have told me when and how to call, make person to person contactA bank in their neighborhood is closing, one would think they would be aggressive in getting that business??? Maybe BofA doesn't need new customers, Nicole sure doesn't
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December 2021 by Pearson Wallace
ABSOLUTE SCAM. They “updated my service agreement” without me knowing and the monthly autopay bill cycle on my credit card went from pay in full to pay the minimum and I got charged hella interest for no reason. Canceling my card immediately 100% scam.
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March 2021 by Research Technician
Situation remedied by bank manager. All is well.
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February 2021 by K R
Great branch that's actually open. I was so frustrated after driving to the other location that has closed (google still had it open) then waiting on hold for customer service for 20mins then getting transfered to a promotions office that wasn't open do to extenuating circumstances, Gigi and Josh at this location took care of me and got my business taken care of and check cashed. So greatful for them
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July 2020 by Andrew F.
Brooke is the definition of Rude. They are no help at all!!! If you must bank with Bank of America, please go to any other branch but this one!!
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March 2020 by tomek10690
Terrible service, since like they don’t care about customers
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January 2020 by Blain Eno
Terrible customer service, the young lady behind the counter was kind but it's the set up of the whole please. First they took away teller assist ATMs and there are zero drive-up options so if you are disabled, like myself or bad weather or your child just fell asleep in the car you MUST go into the bank to do any transactions. They are forcing you to do online and app banking but when you need help with a simple cash deposit you are forced to stand in line with employees walking around doing nothing. They have a greeter but only one teller both times I was there. Get rid of the greeter (which is a joke, they tell to wait for someone in the office or point to the line behind them. This is not about the people it's about how the place is managed.
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October 2019 by Addison Folcher
Really confused how this branch has anything less than 5 stars. Was looking to open an account with a new bank after recently moving to Colorado - I had previously banked with a regional bank back East. I was hesitant to go with a large, national bank, but since I’ve had to go through the process of switching regionals, I figured working with a bank that had offices/ATMs everywhere made sense.
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October 2019 by Justin Brown
Wow. Don't go cash a chech here. They want to club you over the head with an $8 fee, while trying to force you to open an account. Then will try and make you have a friendly conversation, like they didn't just change you for a fee they already charging their customers. This is why people think banks are greedy, because they are! Hope your greedy business goes belly up in the next economic downturn, no bailout next time.
