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March 2024 by mike besser
Great crew at the highlands ranch Big O
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March 2024 by Nick Teti
Big-O: They are not great at helping with customer needs unless you want to pay more. I was quoted a higher price than several competitors tires and they simply did not care or offer any tires comparable. They did not bother to look for a less mileage warranty tire set for me so I could have been done in the day.I called Discount and they said they could get me the tires in from the website listing from the warehouse. Much cheaper and Discount actually seemed to care about helping in hard times.Warranty: They also did not honor a manufacturer warranty on tires that I had to remind them about terms and conditions. At fist claiming no warranty on brand new snow tires until I pressed them. Then they weaseled out with a litany of excuses stating I had to wear the tires to 2mm tread (unsafe) to have the warranty exchange. 12k miles on the Cooper tires on a car that has been aligned.Prior to this I took the Dodge Grand Caravan van to the Big-O tires on Santa Fe Drive & Town Center Drive in Highlands Ranch. They "replaced" a bearing in the front in 2021. Within the last 1 year on the same wheel I had the "replaced" bearing start to fail again.At the last visit before I called them a rotten resource they also over torqued lug nuts on wheels to the point they snapped the studs and had to have that fixed. This also caused problems in the brakes causing premature wear. I had to take the van in as they over tightened the lug nuts resulting in broken studs and lost lug nuts that had to be stripped off.I am going to Discount in the future. They answer the phone, they help with needs and don't F--- things up. They honor warranties and far less drama.
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March 2024 by Kirk Harden
Great Service!
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February 2024 by Samantha Desiree
These guys are the best. I take company vehicles to them all the time and today they helped on my personal vehicle too. Never have any issues getting in no matter the day.
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February 2024 by Maria Lawson
Bobby was amazing to work with. He gave me options for my car repairs and respected my decisions. Thank you!
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February 2024 by Logan Douglas
Nail to the sidewall of my tires ruined my day, but Big O Tired had my back. I was assisted on the phone and in person by Jeff and Becka. I was blown away by their professionalism.They had a desire to help me figure out the best path forward for my vehicle and I genuinely appreciate how nice they were and how quick they had my vehicle fixed. True professionalsI will be bringing all my families vehicles back to this location in the future.
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February 2024 by Fidela Martinez
Tony was so patient and explained everything I ask him about my car.I am so glad he was there to help me.
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February 2024 by kami berry
Bobby and his guys did a great job on my vehicle! No pushing on sales and was very informative of everything that was going on. Will definitely be back with all of our cars!
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February 2024 by Juliana Merighi
This place is amazing!! They got me in so quickly and made me feels so comfortable and supported! It’s tough out there being a woman in a car store but now I feel a lot more confident! Bobby helped take care of my car and its tires. He was very patient and helped respectfully educate me on my cars needs. I will definitely be coming here for all of my car services!
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February 2024 by Brenda Mcchesney
Excellent customer service.
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January 2024 by Lancelot Hernandez
Stopped by on an emergency with my trailer's tire being punctured with a piece of rebar and had to get my spare I had swapped. They were kind enough to get me taken care of without needing an appointment and sent out a guy to swap it for me, considering the cement load I had on the trailer, it was difficult to lift the trailer but Sebastian got it done putting in all the effort which was badass. I would ask for Sebastian for any of your situations and he'll get hands on the job no matter how difficult it is, he knows his stuff!!! Amazing customer satisfaction and really friendly!!!
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January 2024 by Moira Morrison
Great experience and great customer service from Jeff! Jeff answered all of our questions and provided us with helpful guidance about future car maintenance. We have been to this Big O Tires many times and won’t take our car anywhere else.
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January 2024 by Matt Self
Jeff was great! Service was quick! Thanks!
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January 2024 by Bruno Preaux
Great service provided in short amount of time
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January 2024 by Olivia Rehring
Jeff helped me out through all the issues! Super nice and super helpful! Explained everything to me and took good care of my car! Highly recommend.
