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January 2024 by mjbow77
TERRIBLE. HORRIBLE. Paid for a full year unlimited. Fast Pass stopped working. Vacuums clogged, out of towels, at least one of the brushes in the car wash was always broken, tire shiner broke. No one can help you fix your account issue at the car wash. They give you a phone number and an email. I sent multiple emails, called the number, no one ever answers, then was told by someone at the car wash that the number does not work. I gave my info multiple times to the people at the car wash, said the district manager will contact me. No one ever reached back. I had to submit a fraud claim through my credit card to get my money back. DO NOT WASTE YOUR MONEY HERE! DO NOT SIGN UP FOR ANY AUTO PAY! This place needs to go out of business. I switched to Tommys, MUCH BETTER customer service and car wash.
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January 2024 by Lauren Pfarr
Sadly, this place has really gone downhill. I have had an annual membership for years here and in the last 6 months, they have had continuous issues with their suction pumps (to clean out the car) not working, and vehicles going through the wash and still coming out filthy. Today, they had only one row of pumps working properly. They charge $300+ for a membership. No problem, provided their stuff actually works properly. They don’t even wash off the windshields as you drive through, at least not consistently with each car. We are going to search for another business for our membership. Hopefully they fix everything and get it working properly for customers paying for a service they don’t currently receive. This has gone on far too long and needs to be addressed. Very disappointing.
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December 2023 by Mary h
It is not an easy car wash to get in and out of!!!! Good grief the process to actually buy a car wash takes each car like 15 minutes. There is nobody there to get you in to the car wash like at the other location. What an ordeal to get your car washed!! THEN it broke down once I got inside the car wash! Between trying to get into the car wash and through it it took 30 mins.
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December 2023 by Saber Amine
I just purchased an annual membership last week. I washed my car three times so far. This is has been a far superior experience to my previous membership car washes. I have tried the touchless, I have tried the full service, and I have tried the hybrid experience. This is my favorite car wash so far.
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November 2023 by Anthony Esquivel
This place used to always run perfectly … came back after a few months and only 1 row of vacuums were open …. ( they had cones blocking them , no idea why) … clearly more cars looking for vacuums … 2 employees just standing there next to the register doing nothing . Decided to not vacuum the car …. Went thru ever wash , came out the other side and ZERO towels to dry . …. Walked to the office and looked inside and waved for help. The manager was just sitting behind the computer . .. after 10 min … another employee handed me towels and I went on my way . This has gone down . Might think about cancelling our monthly service and going someone where else for our cars .
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November 2023 by Christopher G. Alcalde
Paid $26, got a $5 wash. I paid for the package that included wheels and wax coat. I can't tell if the wax was used, but the tires looked dirty and there were streaks of dirt on the vehicle. I called to let them know about the issue, I thought the machine might of made a mistake, but I never received a call back. Very disappointing.
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November 2023 by Lexi Wirkus
Haven’t been here since the new management and definitely will not be going back. I came on 11/6 and I came here specifically because I wanted to clean the inside of my car. Well, most of the vacuums don’t work. Every single spray bottle with their “interior cleaner” and window cleaner was empty. And the worst part- before they changed management, they had a machine to wash the car mats. Guess what they have now? A mop and a hose with some soap. I genuinely could not believe my eyes when the employee pointed at the ground to these things when I asked how I clean my mats. Definitely better off going to a gas station car wash, it’ll do a better job and be half the price. Don’t come here.
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October 2023 by Searching 4 Adventure
Would you like to pay $25 for a dirty car? You'll find that here. I've been here dozens of times knowing that the wash is subpar. This last time, I went back around and asked for a refund because, like usual, the tire shine machine was broken and there were two large areas that were untouched on my doors. They declined a refund and gave me 5 free wash vouchers. I tried to redeem one today, and they are not activated! Enough is enough.
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September 2023 by Sergio Alcazar
This place is a disaster! From mgt allThe way down. Most of the time a good number of the vacuum cleaners don’t work.The towels are not there.The other day my truck’s right side mirror was damaged / broken. On the way out of the car wash machine it rocked my truck sideways.A person in charge told me to file a report so the manager can follow up / call me the next day. Nobody called. I called and called and nobody ever answers. I’m left a voice message that next day and nobody return the call. I waited another full day and nobody contacted me. I had to go and talk to them personally. The assistant manger told me that someone put my complaint in the wrong place and nobody saw it. I asked about my voice mail. He said only the manager can checked them. He does not know why he did not call me back.Service: Auto interior vacuuming
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September 2023 by Pamela Gauthier
They do not care about your car. The guys that use the brush to pre wash your car scratch it and are aggressive. I have permanent damage now on my rear window and trim because they don’t care! Go to another Take 5. Castle Rock or Arapahoe or Parker are MUCH better than this one! Absolutely disgusted!
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September 2023 by A
Went downhill quickly.Staff is usually friendly.An employee told me there is new ownership, and it shows. The vacuums are consistently clogged, disconnected, do not work, etc. Some vacuums function, but only with a bit of suction power as they used to. This location has two washing tunnels, but rarely are both tunnels open. Lines can build up, but only one tunnel is open. Perhaps the owners/management are squeezing every bit of profit they can squeeze out of it by cutting back expenditures.Services: Vacuuming
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September 2023 by Mike Marchildon
Don't think I can return here. It's gone downhill fast. After 8 years, the past 8-12 months have been worse and getting further worse. Yesterday, the tire cleaner at the end was actually working for a change, until something caught on my tire/wheel and I stopped moving. With a truck right behind, I had to just floor the accelerator and hope for the best. I got out, but the truck behind experienced the same thing.Also, NONE of the vacuums had very much "suck" - and many of them (at least 5) are broken, and have been broken for some time.Generally, the 2 bays are "hit and miss" as to what is working on any day....Sometimes soap or wax doesn't come out when its supposed to. Sometimes the brushes are set so they barely touch my car. The tire cleaners haven't worked for a long time now.This location is in need of some serious attention !!! I'm not returning.
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September 2023 by Linnea Arabzadegan
I went to the car wash today to get a membership. I was told by employee that they are not selling car wash memberships due to owner not willing to fix anything.I was able to get my car washed. But I did notice that the vacuum does not pull enough power to fully vacuum your vehicle.Management may need to revisit their operation.
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July 2023 by -S K
I have multiple vehicles with the express pass, each and every time they get washed it’s always a quick clean no hassle no wait wash, on the occasion where car is extra dirty they had no issues running car again. Could not recommend any this Buisness any higher! Thanks
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June 2023 by Kelley Gherna
Visiting from California. We pulled up, credit card in hand and asked for tree sap removal as we were leaving to go back home. We were given a free wash and warm wishes for a safe trip home. We will wash our van here every time we visit. Very kind and our van is very clean.
