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September 2023 by A S
Called everyday three times a day. No one answers the phone here.
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July 2023 by Alec Frasco
People have seemingly been put off by a former branch manager and im not sure how long shes been gone but when i had opened my bank account here i had some of the best customer service at a bank ever and coming from Key where i previously banked was a breathe of fresh air. The staff is nice and friendly as well as quick. Very happy with this location and staff
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June 2023 by Christian Beyer
Wonderful branch with professional employees, Jessica and Halle helped me with everything I needed.
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December 2022 by Irene M.
After my mother passed earlier this year in New York, we had to visit the bank numerous times to sell her house, etc. Evan and David at the Highlands Ranch branch were so helpful during a difficult time, it was truly appreciated. We tried to get help at the Chase branch in New York but they kept turning us away giving bad advice.
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November 2022 by Mary S.
Micah and his staff were amazing! He helped with a difficult situation and turned it into a celebration! Thanks to everyone there!
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October 2022 by Aby A.
Doesn't offer much without a private client membership, private banker is stuck up . Mortgage division is total disaster even though I've taken two previous mortgages with them and never lte in any payments still no benefits offered
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September 2022 by Kelly D.
Nice and friendly service. Efficient and welcoming staff. I don't often do "in person" anymore but sure did like my experience when I finally did.
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June 2022 by Megan Linton
This branch has been so good to me and my husband. We recently were scammed by a contractor and although they couldn’t help us get our money back, they did everything they could to try to help. They treated us like friends and listened and tried to give us the best advice they could. In a time of severe stress and anxiety, it feels so nice to know there are good people in this world who care about others. Thank you Brandon and Holly and everyone else who has helped us!
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November 2021 by tobmello1
I’ve been there twice lately with hundreds of pennies other coins to exchange for bills and the people inside have been incredibly helpful and polite and I can’t say enough about what a pleasant experience it’s been
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August 2021 by Seren Dos
Holly over the phone was beyond helpful in walking me through using Apple Pay when I had lost my card. Excellent customer service and very considerate.
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June 2021 by Michelle Gasser
Have multiple personal and business accounts, as well as credit cards and a Heloc through Chase. Went in to set up another business account and was told they have no bankers and that it would be multiple days to get an appointment. That's super concerning that this location is so understaffed. Went to Wellsfargo right down the street and had no issues.
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June 2021 by David Barrett
I've had mixed experiences at this Chase branch. For commonplace transactions, I've had good, fast service. Employees are friendly.However, for activities out of the norm, beware.Opening up an account titled in a family trust took more effort than it should have (as demonstrated twice in the past by other banks).A wire sent internationally was messed up, resulting in several days' worth of delay.Requesting any service outside of the tellers requires making an appointment. Twice I've been told that the appointment wasn't on their calendar, while I received a confirmation from their system saying it was scheduled. Three times, I've shown up for notary services and was told no one was available, or that my appointment was with someone who wasn't a notary.For services outside of tellers, I now go down the street to another branch, despite it being less convenient.3 stars by default, -2 stars for the hassle I've had trying to get bank business done, +1 star for the seemingly genuine attitude to help
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May 2021 by Jeni G
Some employees make transactions as difficult as possible intentionally.
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February 2021 by Mike C
I used the ATM to withdraw cash for a vacation only to have it tell me that it experienced a technical difficulty WHILE STILL DEBITING $603!I immediately walked into the branch to explain what happened with the receipt as proof (pictured) only to have the teller, albeit in a polite tone, tell me there is nothing they can do and "these things generally sort themselves out." I clarified that Chase owns and operates the ATM and they should notify whomever maintains the devices. She had no concern even though there were two other cars already in line to use that same ATM, which we could see through the window. I then asked what those persons were expected to do after they had been cheated as well? No answer from the teller just a polite smile and clear showing of indifference.I immediately notified my own bank, which as of today has officially closed the investigation and agreed that the Chase has incorrectly debited my account without dispensing any cash.Thanks, Chase, for your complete indifference in solving a very serious fraud case.
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September 2020 by Mikayla Majer
Had never been to this branch until recently. Nice location, very fast service, and the teller that helped with my transaction was extremely welcoming and friendly. I’ve always loved banking with Chase and this interaction makes me want to continue banking with them.
