FirstBank is praised for its friendly and knowledgeable staff. Customers say the bank is welcoming and offers great service. A banker is described as extremely knowledgeable and processional, and a teller is praised for giving the best customer service, treating customers with respect and dignity. Clients have been with FirstBank for many years, some for 45 years, and they appreciate that assistance is available at any time, even off hours, with a live person. The bank is seen as a real asset and a great experience, and staff are valued for their professionalism and kindness.
Casey is literally the best banker in the world. We now know him for a few years. He was always very processional, extremely knowledgeable, beyond friendly, kind, and welcoming. He IS the reason why we are NOT looking for another bank. Thanks for being a great experience - you are a real asset for FirstBank.
August 2023
I've been a Firstbank customer for 45 years. They are always knowledgeable about all their products, service is amazing, bank is welcoming. If i need assistance during off times, I can call anytime and speak to a real live person.
December 2019
Just got to the bank and didn’t realize it closes at noon on Saturday. Two employees were walking out of the main entrance and stopped to chat. They saw me taking our little baby out of the car, grabbing dipper bag etc. They were literally 5 - 10 steps from me and as we were all settled and ready to enter they left.
