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June 2023 by Alec Frasco
If you or anyone you know is thinking to open up an account with Key, don’t. Almost 3 months ago my family recieved checks written under their names and the LLC they owned and cashed them into this Key Bank location. Since then they have destroyed the checks and are now illegally holding over 100 thousand dollars from my family and i. They have cut all communication with us and have told us on numerous occasions that they will release the money and we are yet to see a cent. This company is filled with criminals covering up their own mistake and in the process are stealing thousands upon thousands of dollars from us. They have forced us to put off mortgage payments, wifi, cut food costs, etc and cant even have the deceny to answer a phone call. You should stay far far away from this location and every keybank.
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August 2022 by Chaynne Carter
Great customer service and always professional and nice. Tom Jackson is the best around.
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August 2022 by Crysta Carter
My favorite bank! Tom Jackson was very helpful and informative!
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February 2022 by Christopher Andersen
Attempted to withdraw cash from the ATM (third party bank) at this location and the machine never dispensed the money. When I went inside to attempt to resolve the matter the employees were powerless to correct the issue and could only direct me to my own bank and filing a dispute resolution. Needless to say I won't be using the ATM or any other services at any Key Bank any time soon.
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December 2021 by Nik F.
I innocently walked into this branch, KeyBank Town Center in Highlands Ranch, CO, in early September (2021) and wanted to talk about opening accounts. I had need of corporate and personal accounts. I met with the branch manager, who is nice, but extremely unprofessional, and inexperienced. He has an extremely heavy hispanic accent, and the whole time, I had the feeling that he didn't fully understand me. No matter what I asked him, he would quickly say, "Oh yes, we can do that". I ended up opening several corporate accounts and two personal, for specific uses. Within a couple of weeks of my banking, and before I transferred my large balances from my current bank, Key Bank began to make atrocious mistakes. Without being too specific, so as to protect my privacy, lets say they made a "huge" financial mistake, and while I tried to give them a couple of weeks to remedy it, I was forced to close my accounts, before I really used them, because I did not trust them with my money. The branch manager (name withheld purposely,) continued to say, "Oh yes, we can do that". But never did. Don't walk, run away, from this bush-league operation, if you care about the security of your money.
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May 2021 by seth jordan
In this world, there’s people who care and there’s people that couldn’t care less. Robert Lopez is a caring selfless individual who goes above and beyond. The world is a tough place right now and he found a solid solution to help me in a especially hard situation regarding my funds. He personally took care of me and made sure I would be cared for in the future. Key bank earned my respect from that one person. Thank you Robert and everyone at the highlands ranch Dorchester location. I’d drive an hour to receive their customer service
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May 2021 by Jaden Adler
Worst bank EVER!!!!! My biggest mistake was switching to Key!
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June 2020 by Anthony Colarusso
I bank here personally and for business. Great people and products!
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June 2019 by Jake S
Do not open a HELOC at KeyBank. They make it extremely hard to close the account and get proper documentation in an acceptable time frame when selling your property.
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September 2018 by Michael Cortes
Great staff. Sherry and the rest of the staff always help me with any issues that arise between my multiple businesses. I've thrown some curveballs their way and they always offer great support.
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October 2017 by danielle paige
Great customer service... Something you don't always see at corporate places!
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March 2017 by Ashley Chapa
Amazing Customer Service and Knowledge! My fiancé and I recently switched over and the customer service was amazing. We walked in and we were greeted right away. When we said we had a meeting with a banker the branch manager came over to introduce himself to us. We were asked if we wanted water or coffee and felt 100% at home there. Thank you KeyBank for putting your customers FIRST :)
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June 2016 by Andrew Lochray
Change your store hours. Close at 6PM like the rest of the world.
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January 2016 by Brance Warner
Terrible place. Laziest employees I've ever talked to. DO NOT BANK WITH KEY BANK. horrible policies
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December 2015 by kristopher simpson
by far the worst key bank I have ever been to. they wouldn't cash my check due to my license being expired by a week and a half(keep in mind the check i have is a key bank check). as I show them my social security card along with another photo I'd and a credit card they still refused to cash my check! stating they can't cash it and no other banks will cash it with an expired license... so I take my check to the key bank off Broadway and mineral, and you wouldn't believe it. but they cashed my check! now I thought no other banks would cash my check, am I wrong? anyways that was my experience at this key bank. the bank on Broadway and mineral seems much more reliable, and courteous to their customers. next time I'm going there first.
