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November 2023 by P K
I purchased a 2015 Subaru Forester XT from Mike Ward. My salesman, Francis was very knowledgeable about the vehicle and I got a great deal.So the electronic sensors kept going off. The Sales Manager and Maintenance Manager not only had my car sent to Subaru, but they provided me a loaner while it is being looked at. Anywhere else and the seller would have said too bad sold as is where is. Not Mike Ward Infiniti, that team takes the customer experience very seriously. Proud to say I am now part of the Mike Ward family!
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November 2023 by Kate Lieberman
I would highly recommend going to Mike Ward Infinity if you are in the process of purchasing a new or used vehicle. By far the best and no stress environment at a dealership I’ve been too. My sales consultant, Ashley, provided outstanding customer service and was phenomenal. She answered all of my questions, was communicative, professional, and made my first buying experience easy. Thanks Ashley!
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October 2023 by George Hubler
I was going to wait until next year to purchase my wife a new car. Well I got a call from Francis yesterday and he was telling me how the trade in values are exceptional right now. I said well my wife is only looking for the QX80 fully loaded. Mike Ward just happen to have one left on the lot. We test drove it and loved it so much, we purchased it on the spot. Thank you to Francis and Jimmy for providing excellent customer service!
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October 2023 by Rachel Lubanowski
Amazing service! I got into an accident where my vehicle was considered a total loss and had to find a replacement in a timely manner. Dan Tisser was incredibly helpful with guiding me through the entire purchasing process, as well as friendly and transparent. We now have a "family" of three Mike Ward vehicles and would recommend the dealership to anyone!
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October 2023 by eiliyah manga lps
My name is Mike Mackenzy, I was looking for a car, I asked my friend Matthew if he knew anyone. Matthew told me that he had the perfect situation for me, I went to Mike Ward infinity and met with Dan Tisser who was an awesome person! We got to know each other for a bit, then he showed me the inventory and took me on a test drive. I am in sales myself and was extremely appreciative of Dan's no pressure style, it reminds me of myself. I was going out of town for work the next day so I was very skeptical on the ability for him to help me find a car while I was away for work. To my surprise, Dan was able to find me a fantastic QX50 with extremely low miles and all the top features. Dan and the incredible staff at Mike Ward were able to accommodate me and when I got back from my work assignment, I was able to pick up the car. I am extremely happy with my vehicle. Dan, Bob and the rest of the team at Mike Ward really went out of their way to find me the perfect car! I Am forever grateful ? but I'm sure to them it's just another day at the office but it met the world to me and my family ♥️.
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October 2023 by Matt Whitesides
This place is amazing! The service department is beyond awesome. Keegan and Andrew were great to work with. We got burned on a 2012 Infinity we bought from Colorado Auto Sales. DO NOT buy a car from that broker by the way. We took it to Keegan and Andrew. They were honest and up front. Very helpful and great guys. Thanks again for all you did!!!
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October 2023 by Eric G.
Hi guysWe bought this van from you a little more than a month ago and it as been slowly falling apart on us.First the driver door started making a crunching sound when opening or closing, then the passenger side rear window got stuck and wouldn't go up or only after going up and down a few times partially, then the passenger window started getting stuck as well and now the driver window.Last weekend we noticed a grating sound when we drove it near a wall so we took it for inspection a few days ago and they found a lot of issues with this vehicle and said it was unsafe due to bad brakes, worn tie rods and a bad cv joint etc please see the link below...they said the brakes were installed incorrectly putting a groove in the rotors.We bought this vehicle for app $15,000 from you folks because you are a reputable dealer and told us it was inspected and nothing was wrong with it but obviously that is not true and it needs a lot of repairs to be safe to drive..This vehicle purchase was a lot of money for us so that it needs over $3000 in repairs just to make it safe to drive is a terrible reflection on your dealership and we ask that you work with us in fixing these issues quickly.I don't want my wife and kids getting in a car crash or getting stuck in a storm with the windows stuck open s winter is around the corner etc so please address our concerns quicklyTheir response was that they inspected the vehicle and that these were maintenance issues! Bad brakes, loose tie rods, cv joint t and windows that are stuck open are not Safety issues!The GM would not do anything for us said it was an 11 year old car repeatable and basically we are sol!They do not stand behind their products so do not buy a used car from them!
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September 2023 by Chelsea
I had an excellent experience getting my car at Mike Ward. I got a great deal. Ask for salesperson, Jimmy N! He was very knowledgeable and patient with me through the entire process. Super helpful! I’m beyond thrilled!!! Thanks again, Jimmy.
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September 2023 by Cady Sexson
This is the strangest review I have left, but after my interactions today with a LOVELY individual I felt the need to tell the internet. I am a bartender and was taking care of a gentlemen today who was kind and funny, we hit it off immediately. When I dropped the check off we exchanged names, I only knew I was taking care of Mike Ward when he gave me his credit card. I recognized his name and asked if I was talking to THE Mike Ward ? I have only been to his dealerships for car shows but based on our interactions before I knew who I was chatting with I can tell everyone reading this that you should absolutely support his business he is humble and kind and SO friendly!
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August 2023 by Robert Lamb
What a great experience the last couple of days was in the process of purchasing an Infiniti from this dealership. Our sales consultant Ashley was fabulous. She answered all of our questions, was very confident and professional and did a great job leading us along through our test drives and the purchasing process. We’ve never experienced such a positive and no stress environment at a dealership before. I would highly recommend going to Mike Ward Infinity if you are in the process of purchasing a new or used vehicle. It was actually very fun for us. Thanks Ashley. B & C
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August 2023 by Stephanie Oberg
Billie was wonderful in the service department. She was very patient with my explanations of the odd behavior our car had with starting and really listened. She went above and beyond with testing out a theory I had and the result was a repair that not only resolved the actual issue, but was a lot less costly than it could have been. Mike Ward is lucky to have her!
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August 2023 by Cynthia Lamb
This was the best car buying experience we’ve ever had in all the years we’ve been buying cars.Ashley was the first person to greet us and walked through every step with us. She was patient, knowledgeable and professional. She followed through with every question or request.Ashley introduced us to Marcus, AJ, and service team members who continued to provide excellent information and went the extra mile for us.We are already looking forward to buying our next car from Mike Ward Infiniti and his stellar team. Thank you.
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August 2023 by Megan MacLennan
Jimmy Nicholds was extremely honest and helpful and got me into a car I love. If I had any questions after my purchase, he was super fast at getting back to me with exactly what I needed. The showroom is beautiful and I had a great experience there. Very happy!
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August 2023 by Andy Z.
Great buying experience at this dealership.... I highly recommend.From 1st greeting with Dan( sales) all the way through my vehicle appraisal and then finance.... All were incredibly professional and friendly. I never felt any pressure at all.
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August 2023 by Jessica Smith
I bought a vehicle from Mike Ward Infiniti and worked with James. Let me start by saying James was very professional. He didn’t try to pressure the sale. He had the vehicle upfront and ready for me to test drive. This seems trivial but I visited other dealers who didn’t even have the vehicle I had an appointment to drive on the lot. When it was time to sign for the vehicle James had all the paperwork ready to go and the process was fast and smooth! I would highly recommend working with James.
