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December 2023 by Larry Valencia
I love Doctor Ward and have been going to see him for years, Way before he joined the My Doctor network. Today I went and the lady was cashing me out, but had many questions to the other employees. She said I owed $820.00. I asked to have another employee review the invoice. I ended up paying $120.00. Big difference. Does not inspire confidence.
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July 2023 by Rock Mom
This is my family’s second time trying out this place. The first time they messed up our billing so bad they had my husband (primary on insurance) down as a child so nothing was covered. It took 8 months to get it worked out. I went in for new glasses and contacts, the Dr. Was great, unfortunately the rest of the staff was not. I had to wait about a half hour for someone to help me with glasses and they rushed me through it. Did not measure my eyes to see where the transition in the lens should be, did not ask what coating I wanted on my glasses and when I picked up my $800 glasses. No fitting option was offered or available. They Just took my money and could care less if they worked for me. Buyer be ware we are 0 for 2. I called in to try and get a fitting for my new glasses scheduled but they would rather interrupt me and fight with me than help me!!! Horrible experience!
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May 2023 by Ryan Williams
MyEyeDr & Dr Ward are amazing! I’ve been a patient for 4+ years now and each time I go back there is improvement in an already high level of care, super clean office, incredibly helpful staff, and setting up an appointment was super easy! Dr Ward is a genuinely good human and ophthalmologist. Every staff member made me feel valued during each step of the exam, and I appreciated the constant level of attentiveness and care. I highly recommend Dr Ward and MyEyeDr (formerly Highlands Ranch Optical)!
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April 2023 by Jodi Ingle
I am giving it one star because they charged $39 for a retinal exam which was not discussed during the exam. They also charged my husband $85 for a lense exam which was also not disclosed during the exam. I feel during the exam they should say "I recommend we check xyz however it is an additional fee, are you ok with this?"
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March 2023 by Google Subscriber
Excellent thorough, informative exam by Dr. Ward and amazing service by the staff here. Strongly recommend seeing Dr. Ward for a check up for best eye health, etc. No games, very knowledgeable, will save you $ whenever possible.Nice place, great up to date equipment, and a decent selection of over priced glasses frames.
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January 2023 by Tobias Robbins
I would very much love to give this store 5 stars but my experience with Rodney has brought it down to 1. He's very rude to customers and constantly misgenders his coworker and patients. He seems to think he is above the rules due to tenure and that he is allowed to assign gender to people as he so chooses. If this company keeps someone like this guy on staff, I don't think it's the type of place I'd like to go to.
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December 2022 by A S.
Doctor is always running late, all expensive glasses frame options, can't walk out without spending over $400 and not clean environment. I got 2 huge zits on the side of my nose where the glasses rest. I don't think they clean the equipment properly or the try on glasses.
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October 2022 by Jan H.
Very helpful, knowledgeable and friendly staff. Good selection of eyewear. We've been using them for a while now and we're very happy. Ally in Highlands Ranch is great!
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June 2022 by Raechel Szynskie
Don't do Ortho K at this place your supposed to be seen many time over the course of a year but I can't get into be seen and then when you do schedule a appointment. they cancel your appointment. I paid over 2grand and can't get in to be seen at scheduled times its ridiculous.
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May 2022 by Ramin Azerang
Very professional and attentive staff - everything from scheduling to the testing, the Dr. and the technicians was top notch. I used to drive across town for my annual eye exams but no more. The Dr. was very knowledgeable, spent a lot of time with me and explained everything in detail. The technicians took time to adjust my glasses to my satisfaction. I'm very happy with the readers that I got - both the choice of frames and the quality of the lenses and I really love my transition glasses - they have become my favorites. I strongly recommend this location.
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February 2022 by Samara L.
I am not sure if the issues exist purely with this location but my experience post exam has been inconsistent, full of miscommunications and I STILL, since my appt was 1/20, do not have my glasses. Ok, it took me a week to pick out frames but as I'm going through the looooooong order process, it turns out they can't find my new reading prescription. It's a Thursday, I'm there with my daughter for her appt. Rodney said, I'll connect with doctor and get back to you tomorrow (Friday) ... Monday rolls around, I call back. Get Axel and he tells me "oops, still don't have it, I'll try the doctor and call you back tomorrow (Tuesday) I give him to Thursday, call back and told I'll need another call back. This time it's within 20 min. Told my order is process. Interesting as I hadn't confirmed my choices cause there wasn't a script. Now I just tell them to refresh the frame so dropped off. Cool - that'll cost $220! For lenses only. And it will be nearly two more weeks until I receive them. Never mind the headaches I have from not being able to see (I read a lot for work and school) plus today I called cause my daughters classes were due in yesterday or today (2/19 - as I was told) and now they're saying NEXT WEDNESDAY. Save your self, time, effort and money. Get the script from the doctor if you like but go some where else to get your scripts filled! The worst eye doctor experience I've ever had.
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October 2021 by Priyaranjan Kumar
Very bad experience today by staff members, we had appointment and waited there almost 40 minutes and then they took my daughter for eye exam and within 10 minutes , one of staff member came and told us, they are canceling our appointments . Really very disappointed . I would not recommend anyone.
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June 2021 by Scott N.
I am simply writing this to warn others about this office. Long story short, after five weeks of waiting for my eyeglasses to be delivered, the GM called and left me a voicemail stating they simply could not fill my lense prescription. (My eyes are not unique nor was the prescription complex.) They had promised a two week turnaround at my exam, and after 2, 3, 4 and finally 5 weeks, all I got was excuses and blaming of the lab (VSP). They had zero accountability. I am still waiting for my refund of the exam fee two weeks later. This is an eyeglass clinic that cannot produce eyeglasses. Just save yourself a headache and go anywhere else.
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June 2021 by Osama Zaghal
I waited to write the review because i saw a lot of eye doctors in my life since i was 18 months old and now im 31 years old and pretty much blind till one time one of customers his name David saw me set close to the monitor and told go this place and they might help .I thought first i been in many vision clinics in the US and back home and every time i get the same respond that's the best you can see i said lets do it one last time .I went there and i meet Dr. Ward he literally change my life i can see better focus more i become a different person and on top of all that i got the best service with the nice and knowledgeable staff .Thank you guys so much i really appreciate it ❤
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May 2021 by Jessica G.
Late every time. The doctor is usually late for one hour to see us. I talked with them, but still late each time .