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August 2025 by Philip J Cameron
I've used United Access vans repeatedly to take my 95 mother-in-law to the doctor, church and family gathers. The vans are new, clean, and drive easily. Suzanne is always friendly and helpful. I'd recommend United Access to anyone who needs to safely and easily transport a loved one in a wheelchair.
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March 2025 by Andrea Vogel
I am a customer of the service department and they have been AMAZING every time!! I have had 2 really big safety problems that came up that they fixed right away!!! I have had other appointments and their Customer care is phenomenal. I used go to another company but have changed to United Access bc of their great customer service! Thank you Dustin, Janelle, Dewitt & Robert! Life savers for sure!
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March 2025 by Kimberly Spellman
This is a wonderful service - they make it super easy to rent a handicap accessible van/suv. Extremely professional and friendly. I'll definitely recommend and use them again!
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February 2025 by angila c
I cannot thank you guys enough for our new van, it's life changing!! Robert and Jeremy the amount of time and patience you had with us will never be forgotten. You made this whole process that started as a nightmare end like a dream come true. You guys were amazing and I cannot thank you enough
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November 2024 by Julie Hine
I live in ABQ, NM but am from CO. My mom lives in Denver and had a stroke. Following the stroke, my mom was d/c’d from the hospital to a rehab, where things went incredibly awry. Long story short, I needed to get mom out and to ABQ. I spoke with both Janelle and Suzanne and both women were so incredibly nice and helpful. They worked with me so that I could rent a van for my mom. Checkout was seamless. If I had to rent a wheelchair van again, I would rent from United Access in Highlands Ranch. They are an incredible agency! I thank you and my mom thanks you!!!
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September 2024 by Victoria Kimble
Trusted provider of wheelchair van assistance.
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June 2024 by Libby Armaza
This place always has the best service. Good people work here and they work hard to make sure eveything you need is taken care of.
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April 2024 by Tricia Gervich
This is a unique review because I didn't end up using this service, but the customer service I received was so outstanding it deserves kudos! When I called to get information, Suzanne Lester, the rental coordinator, was so patient and helpful answering all my questions and working hard to ensure we had a wheelchair accessible vehicle to use for our needs upon arrival at Denver's airport and leaving Colorado. She even called back the next day to check in and see how things were going with our mother-in-law. She made a difficult and stressful time much more bearable, and even though we ended up not needing the service, I will definitely use them for future needs! 10/10 recommend! :)
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June 2023 by Debra Shane
Had a wonderful experience from pick up to drop off . My 87 year old wheelchair bound mom got to get out and enjoy the day ! Thanks !
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March 2023 by LP
Jeremy at United Access on County Line Rd in Highlands Ranch is Amazing!! We had a wild ride, so to speak, getting our wheelchair accessible van in for my son. Jeremy was with us all the way handling everything as it came from suppliers to working with our credit union. You won't find a better place to purchase a van or other accessibility vehicle or for service. If I could give more than 5 stars I would!! Thanks so much for everything you did for us!!
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February 2023 by cg lovett
Those of us that have family members who have accessibility issues for every sort of reason know what a nightmare it is to find competent assistance. The staff at United Access Highlands Ranch are a group of thoughtful, understanding, professionals.Brian and his colleagues here are the best we have encountered in our many years of mobility limitations. They pay attention to your specific needs, they respond in timely fashion, they suggest clever solutions and are easy to work with. We had a problem with a new piece of equipment that had been installed at a different company and that store was very difficult to work with and uncooperative at finding an adequate solution. Our product was still under warranty and United Access went the extra mile to reach out to the manufacturer and find the best way forward. We cannot recommend them enough to anyone seeking mobility improvement. And if that's not enough...they have a lift chair and other seating accommodations in their waiting area that make the whole experience pleasant instead of challenging. Five stars! We give them our highest recommendation!
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August 2022 by ed perini
Excellent experience friendly people professional
Thank you for all your help.
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August 2022 by Matthew E.
I went over to see if they could fix my dad's lift for his wheelchair and since he gets help though the VA; we needed approval through the VA. Brian, which is the head of maintenance/shop helped us anyway! The customer service is the very best! Every time I have been here they are very friendly and they get things done! Thanks to them, I can get dad around with his electric wheelchair now. Thanks, Matthew Erickson
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July 2022 by Colorado Dirl
BUYERS BEWARE!!!Shame on you! You sold us a POS van and we have put thousands of dollars into repair. You said you had someone come here from Arizona to look over the van and he could not find anything. Then why are we putting this money into this used van that you would not even help us make a deal on knowing it was not worth what you charged. You sent as a text on January 1, 2021. The van still will not start unless it is charged and now it is not working at all once again. We have been able to get it started and take it somewhere approximately three times since January 2021. How dare you leave us in such a state and charge us for a van that doesn’t work. It’s Criminal so please buyers beware of this company if you’re looking for a used vehicle
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July 2022 by JR “AIMWO4” Chapman
We needed our Adapt Solutions XL-Seat lift fixed ASAP prior to our trip. They took care of it on the spot. I had a great chat while waiting and also received more helpful information to pass along to our MS groups. Great bunch of helpful people. Made me want to be a part of the team!
