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February 2024 by P S.
This place a great! The customer service and facilities are top notch. We love to bring our dog for a wash here. The employees are very helpful.
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December 2023 by Emma H.
New owners won't accept any coupons for loyal customers. We get our dog groomed there once and month and won't be coming back. We forgot our coupon that was mailed to us, and when we asked about the coupon, it couldn't be granted. The owner wouldn't take our word for having a coupon and told us to "go somewhere else". We have been loyal customers for 3 years with our golden retriever. We will be spending our hundreds of grooming dollars somewhere else. Terrible and rude ownership. New business owners don't know how to do business nor keep loyal customers happy and loyal. A waste of time. Off to the next!
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October 2023 by Tammara S.
Had our dog, Hank, groomed by Michelle. Done in a short time snd looks great! Everyone was friendly and helpful. So glad we found this wag n wash!
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October 2023 by Alison H.
We had a serious situation this morning when our pup pooped in the kennel in the car and it was all over both of my dogs and the kennel. I had kids in the car on the way to their dance class, it was a horror story! Everybody was so helpful and one lady really stood out. She helped me with both dogs the whole time(I didn't know how to use the diy baths), serious vip treatment, even helped hose off the kennel outside. I was super impressed with the kindness of the employees and the store was beautiful. Clean and had everything a pup could want! I was happy to tip her since the service was above and beyond what was expected! There is a discreet tip jar in the wash room with a bowl of dog treats.
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October 2023 by William F.
Best pet store anywhere around here. Hands down better than the rest, no comparison. Friendly, professional, clean try, it you will see.
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October 2023 by Malia S.
I love the staff here! The new store manager Tammy is incredibly knowledgeable about food and helped me get my dogs on a great food to help with chicken allergies. The staff treat my dogs like celebrities when they come in and know them by name. It'a so easy to come in and give them baths (the extra $ for the heated conditioner is so worth it!). They also do drives to help out shelters and the Pet Pantry.
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October 2023 by Tracy D.
I am so incredibly grateful for the assistance I had today to bathe my boy. He is super timid and this was a new experience for him. I tried 5x to get him into a tub by myself and was abandoning ship when one of the people in the store (whose name I didn't get because it was so stressful) offered to help. I thought it was not a good idea to have someone my dog didn't know help me in a stressful situation bc I didn't want him to bite her. She was amazing and talked me and him through getting him into the tub and through the bathing. She stayed with us the whole time and made it doable for me. Thank you! We didn't push it to do blow drying - but he left a new dog and I a incredibly thankful for their help!!
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September 2023 by Tami Snowden
I took my dog in to wash myself. The attendant started to help me wash her and I thought she was just bring friendly. When I checked out the same whoman who helped me asked me if I wanted to tip the attendants in the wash room. I was completely shocked. I am SO sick of everyone expecting a tip. I thought she helped me to be nice..and she asked if I wanted to tip. I won't be back.
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September 2023 by A S
John and Jen are people who should not be owning a business. They treat their employees poorly. The owners are also constantly yelling at eachother regardless on if staff or customers are around.Working conditions are borderline illegal and I will never be going back due to the way they talk to their employees and treat them. If there are any people who should NOT be owning a business it is them. Their manager Tammy is also a terrible person who should not be managing people. She is rude to both staff and customers. The abuse that the poor staff has to deal with is so disheartening and I hope none of them have to work there for long.Edit: I've never been employed by any Wag N Wash. I'm a previous customer that won't be taking my dog back to this business.
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September 2023 by Mary Kozloski
We got our dog (australian shepherd) groomed for the very first time today and we were super nervous and concerned about the results but Wag N' Wash did an incredible job and we will definitely be bringing our dog back there to get groomed!
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September 2023 by Courtney Fendt
Love this store. Very clean. Staff is friendly and helpful. Had my girl's nailed trimmed and dremeled. Very pleased!!
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September 2023 by Tami S.
I did a self wash and asked for help to lift a golden retriever. The gal did help me. Then she helped me wash the dog. I thought she liked my dog and was just being nice. Time to check out and the same woman who helped me asked if I wanted to leave a tip for the wash attendant. Really? I was so put on the spot. If you want people to tip, then add a machine that prompts people to tip ..don't ask them.
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August 2023 by Latoya Carter
I will never ever take my animal there again. I had the store Manger who treat me very racist yes iam going to put her on blast her name was Tammy when I walked in as a young black woman I felt like know customer service at all they were un comfortable having me in there store because I was the only black customer so I just blow off as it's no big del just want to get my dog looking good no more then 20mins the store manager called me and said they can't groom my dog she was to nate so went back for her then store Manger Tammy threaten mewhom every see this I would not everybody back to wash nwag in Highlands Ranch not even to another one after that in this United States and the whole world we are equal and should be treat equal not different because of my skin color.
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June 2023 by Teressa F.
Great place to get your dog groomed or bathed!! Groomers do a great job and I find that my dog lives my groomer too!!
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June 2023 by Wendy W.
Everyone there was very welcoming and helpful! I highly recommend the location for self-washing my dogs. They have everything you need and great blow dryers!