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November 2023 by Grant Hobbs
Thanks Alec for being such a great help with my phone exchange !
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November 2023 by Curtis F.
I walked into the ATT Store in Johnstown to start a new phone line (business) and ask some questions about the 5E service in Johnstown and Loveland (I get 4LTE mostly and when I do get 5E the phone locks up). Both of the salespeople were busy. Neither of them acknowledged I was there. Another customer came in - still no acknowledgment. When a third couple came in (again no acknowledgment) and more than 20 minutes - I and the second customer waiting left. All it took was some courtesy and acknowledgment and I would probably still be there. I went to the Verizon store across the street, and guess what I was acknowledged and told how long I would have to wait. You just lost 4 lines of service. I will be cancelling my ATT internet also and go with TDR on Monday. Whoever the manager is needs to train his people or quit.
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September 2023 by Tom Kathman
On a joint account. Recently switched to att at this store. Have issues of calls hanging up instantly phone drops from 5g within 10mins of use and other minor problems. Walked in to this shop now 3 times the past month only to be told everything is fine. Went to another store and told them same problems. They actually found quite a few errors from billing down to settings. Was told 5:dollars a phone being charged 23. Was told 150 bill is actually 240. And has issues. If i were you I'd avoid this shop and find the one in the mall across the street. This store is only in it for their commission and not your needs
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August 2023 by Kenzie VonColln
River was the best! I absolutely enjoyed working with him. He's down to earth and did not try and harsh sales. I loved our conversations. Give that man a raise!
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July 2023 by Kenrick Illidge
Great customer service! Sydney did an exceptional job getting my moms phone back up and running. I highly recommend this store and Sydney…
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July 2023 by Navid Yeasin
This has happened each time I've added a line. The rep will add insurance to your phone even when you explicitly say you don't want it. They will bill you for it if you don't catch it on your bill.
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March 2023 by Diedre Burnett
As we know it’s not always fun going into phone company’s but a girl named Vanessa helped me out when I visited the store and I just want to start by saying she was so professional and so kind! I wish there were more associates like her and she deserves to be acknowledged by her company! Thank you for all your help Vanessa!
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January 2023 by Bobby Vigil
Vanessa was very knowledgable and extremely helpful. It’s never fun switching services but Vanessa made it a much more enjoyable experience. I recommend this store, Vanessa and AT&T. Thanks Vanessa
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December 2022 by keona tionson
Vanessa helped me with all my phone issues and I really appreciate it! She is a great employee with a fun personality!
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November 2022 by Gordon Walker
Recently my wife and step daughter and i went to the AT&T Store in Johnstown to add them to my account and purchase 2 new phones. It was done very professionally , efficiently and although we had many questions, we experienced great customer service. Thank you!!
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September 2022 by Thomas H
If there was ever a time that I needed a new phone it was today at 7:50 pm and this store closes @ 8, Vanessa you are a life saver and thank you so much! She got me in with 10 minutes to spare and even with their limited stock of phones found one that I know I will love. I would give that girl a raise and keep her on the payroll. Extremely knowledgeable on all the new devices and I hit recommend this location and the staff! Extremely happy customer!
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July 2022 by Clint Schoeman
They have a good deal on phones. Their plans are more than I would like to spend.
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May 2022 by Lisa Johnson
We recently upgraded a phone and the new phone could not make calls. The ladies at the store were very helpful and determined to figure out the problem - and they did! Great customer service!
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March 2022 by Era M.
Terrible customer service don't recommend AT&T. This location or the location in centerra across the way I've tried making cash payments at both locations. Terrible customer service it is not it
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November 2021 by Frank Howson
If there was ever a time that I needed a new phone it was today at 7:50 pm and this store closes @ 8, Vanessa you are a life saver and thank you so much! She got me in with 10 minutes to spare and even with their limited stock of phones found one that I know I will love. I would give that girl a raise and keep her on the payroll. Extremely knowledgeable on all the new devices and I hit recommend this location and the staff! Extremely happy customer!
