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March 2024 by Michael Eugene
Andrea at Extra Space Storage in Johnstown, CO goes above and beyond in regards to customer service. She is professional, prompt, knowledgeable and solutions oriented. I highly recommend this Company and their locations, especially in Johnstown, CO (Andrea) for all of your storage needs.
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March 2024 by kamamcd
This place is so user friendly! Music! Local mural. Tons of carts. Real live person on site! Clean!!!!
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March 2024 by joe reaves
Super friendly! Super clean! Great space!
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March 2024 by Kevin Dickerson
Kevin at the Johnstown location was super friendly and made the process of renting easy.
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March 2024 by Matthew Lopez
Want professional, genuine and honest service? Look no further and go here. They have it all spelt out with ni surprises. Forgot her name but she is a rock star.
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March 2024 by andrea edwards
Greatest storage facility in this area. Professional , easy rent, no ke system.
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March 2024 by fac storage
Very clean and easy to rent
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February 2024 by Traci H
↪️ UPDATE - A couple of months after posting this original review I moved my stuff out of Extra Space Storage. The person who is working there is absolutely clueless...if she's ever even there. I gave my notice mid January that I would no longer be renting a unit there. Was told as long as I was out of the unit by the end of the month I wouldn't be charged and my automatic payment was turned off. Received an email from Extra Space about my move out and what to expect next...including a confirmation email once I moved out. That email was followed by a payment reminder email for February. Really?! I was moved out by January 27th. Spoke to the woman that works there twice that day...once to ask about the payment reminder email and the other to tell her I was out of the unit. By February 1st I had not received the move out confirmation email. Opened the storage unit app which still showed my unit, etc. The woman that works there never marked me as moved out. I had to call her and confront her about it. Then magically the move out confirmation email showed up, showing a move out date of 02/01. Wrong! And, of course, my unit no longer showed up in the app after that. She's either completely clueless or very intentional in not doing her job correctly.I've been renting a unit at Blue Mountain Storage for only a month. I chose the facility because it's fairly close, indoor and clean, secure, and locally owned. Over the last week I've been trying to get a hold of them because I had a question about my account and payment. Called. Called again. Called again and left a message and didn't hear anything back. Finally went to the location only to find out that Extra Space Storage is taking over. Two utterly clueless people were at the facility and had nothing to offer beyond it's now Extra Space Storage. Literally no information has been sent to renters. Nothing about the take over, info about account management and payments, etc. And, no one answers when you call. They can get their Google listing updated and website to show the location, but zero communication with existing customers. Honestly, the responsibility is on both Blue Mountain and Extra Space.
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January 2024 by Griffin Nunya
Super easy to rent. And I love the keyless locks. Prices are reasonable for the area.
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December 2023 by Alex
It’s really sad to see a cool local company be optimized for profit over community and lose its focus on customer experience, brand, and personality… I would not have hesitated to give this place 5 stars because of how they were operated and set up with a focus on customer experience… from the cookies and coffee in the lobby to the moving truck offered at move-in to the fair cost for insurance. Instead, it seems they’re no longer local, have gotten rid of all the unique local feeling perks, nearly doubled the prices for insurance on the units, gotten rid of the free month, and made their prices higher with the lower promo prices that expire. Overall this has become another corporate entity where making a profit isn’t enough, it needs to be absolutely optimized to extract every single cent from its customers and that’s sad to me as one of its very formerly appreciative customers. Really… I get the truck but you could’ve kept the cookies and coffee. I loved that perk. I will no longer be recommending this place to friends and family.
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December 2023 by Alex A.
It's really sad to see a cool local company be optimized for profit over community and lose its focus on customer experience, brand, and personality... I would not have hesitated to give this place 5 stars because of how they were operated and set up with a focus on customer experience... from the cookies and coffee in the lobby to the moving truck offered at move-in to the fair cost for insurance. Instead, it seems they're no longer local, have gotten rid of all the unique local feeling perks, nearly doubled the prices for insurance on the units, gotten rid of the free month, and made their prices higher with the lower promo prices that expire. Overall this has become another corporate entity where making a profit isn't enough, it needs to be absolutely optimized to extract every single cent from its customers and that's sad to me as one of its very formerly appreciative customers. Really... I get the truck but you could've kept the cookies and coffee. I loved that perk. I will no longer be recommending this place to friends and family.
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July 2023 by Jonathan Benitz
Great storage facility, that is clean throughout, and great service when I needed to upgrade to a larger unit! Thank you! We will be here for a long time!
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July 2023 by Shelby Byers
EDIT: I was promptly contacted by BMS regarding my review and they were apologetic regarding both the recent rent increase and my not being contacted after initially reaching out. I was very impressed with the professionalism, timeliness and understanding I was met with after leaving my review, which is why I am back so soon editing it. While it is not ideal having to leave a negative review in order to get noticed, it does help immensely to be contacted by two separate employees to address my concerns and help the situation, overall. Thank you all!INITIAL REVIEW: I moved into my unit in May of 2022 for $141. Only a month or two later, my rent increased $16 and, as of July 1st, will be increasing another $15. Sure, the storage facility has great amenities, however, I didn't choose a storage facility because it has coffee and/or cookies during the operating hours. Not only am I working during those times, but I don't think I would find myself frequenting the facility anyway; it is, after all, a storage unit. Regardless of amenities, a $31 increase in 14-months (more than 20%) is outrageous...Moreover, I contacted them a little over a week ago because of my dissatisfaction with the price increase and was never contacted in response. If it wasn't a hassle and complete waste of my time, I would absolutely be relocating.
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May 2023 by Stroke of Luck
I used them for about 18 months and they have the best accommodations from rolling carts to dollies to loading dock. you really cant ask for much more. they do offer use of there truck for a fee which really separates them from other facilities, even when my rate went up a small bit it was still better than other storage places around Loveland/Johnstown. keep up the good work and if i need storage i will definitely be back.
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May 2023 by Brooke Michiels
This place is so nice! The prices are comparable to other indoor climate controlled options in town. But it's very high tech you use your phone as a key to every door. Right across from the police station so super safe. Right off the interstate so conveniently located. But the employees really make the place! Arianna was amazing she was so helpful and super kind! She definitely made the experience. They have flat carts and luggage carts and dollies and even a moving truck like a big uhaul size to use for free when you move your stuff in! 10/10 would recommend! Oh and honored the military discount! Very impressed can't say enough good things!
