-
January 2024 by Will H.
Got what I needed. quickly! a new tire good price and friendly service advisor. Picked up a nail close to side wall could not be repaired safely
-
November 2023 by S
This Firestone always has great customer service including Doug, the manager. Always making sure I understand what is going on with my vehicle when sometimes I don't even know. They do a great job. I recommend this place to my friends and family.
-
November 2023 by Curtis F.
Eight months ago I bought four All terrain All season tires for my SUV. In the first week a tire went flat and I had it towed into Firestone Johnstown and they replaced it. Numerous times I have brought the SUV in to patch the tires. Each tire has been in at least once. I have never (48 years of driving) had issues like this with what was supposed to be a higher quality tire (and more expensive!) Today again a tire went flat and now I find out I will have to replace it plus and other side tire to match the tread wear. Very upset with this location and the tire quality. Will not be buying Firestone tires again.
-
November 2023 by Miss Maribeth
I love this particular Firestone Complete Auto Care. They always treat me really well. Doug, the manager is amazing and always anticipates my needs before I even have to ask. Brandon and Chelsea are super friendly and helpful. They get my truck taken care of on time and always find a way to get me on their schedule. I highly recommend giving this Firestone Complete Auto Care a try. They have phenomenal customer service and are worth the extra drive for me.
-
September 2023 by Watson Crenshaw
Was driving through and my tire warning light went off. It ended up being a nail. This was the only place that was open on a Sunday and open as late as they were. I was able to get in 30 minutes before they closed, and they fixed it up in just 15! I am super, super thankful to them, and appreciate their kindness. Definitely recommended.
-
September 2023 by Jon R.
Never rectified the issue. Cars been in and out of the shop for months. I'm going to be hiring a lawyer. I haven't even owned this vehicle for over a year. This was the first shop it was into. Spent nearly 40k on a vehicle I haven't been able to drive. Corporate is awful to deal with and I don't mean maybe. These owner responses are a freaking joke.
-
September 2023 by Brandy Alexander
The employees were so kind and helpful, I got my oil changed, they didn’t try and up sell me on different services or product, but gave me a recommended list for next time. They were not pushy but honest up front. I’ll be going back.Service: Oil change
-
August 2023 by Brie Rothwell
I came for the brake inspection because I thought my brake pads needed replaced. After a full thorough inspection, a tech came and told me my brakes looked great and explained why they were squeaking so I'd understand. I was so impressed with their work and how they didn't try to convince me to replace anything, or rip me off. I will definitely come back when something is actually wrong with my car
-
August 2023 by Drew Legner
Made an appointment for 11:30. Dropped my truck at 11:25. Went and had lunch and burnt some time. I came back at 1, an hour and a half later, and they had not even looked at my truck. When I make an appointment I expect my truck to be on the lift at the time I scheduled. What a waste of my time. You just lost a loyal customer.
-
August 2023 by Janelle Erickson
The absolute worst service we have ever had. Had an appointment at 2pm today. Arrived at 1:45pm and waited at the store. Our vehicle wasn’t brought in to be worked on until 3:45pm, nearly 2 hours after our appointment time. After another hour of waiting and wasting our day, the mechanic walked out to inform us that he “didn’t want to fix the lighting harness because the screw was stripped and he didn’t have time.” This being said even though we had an appointment three hours earlier in the day. This Firestone is a complete waste of your time and money. Very disappointed.
-
July 2023 by Andy Romero
Called Saturday to make an appointment for Sunday at noon to get my tire patched. I dropped the vehicle off a couple of minutes before noon and left for about an hour and a half. I never received any call so I decided to head back that way to get some sort of update. When I walked in the both employees were sitting on their phones and the employee at the front proceed to tell the technician to bring in my vehicle once he saw me. What is the point of making an appointment only to wait for an hour and a half with no update? I would highly recommend taking your business elsewhere.Service: Tires
-
July 2023 by Kathryn Hughey
We always get our service here for our cars, and it's always great! Highly recommend them!
-
June 2023 by Richard Anderson
Road hazard waste of money on my tires. Since primewell tires are “not their tires” they don’t ware them. You have to go through primewell to get your warranty covered or reimbursed. They don’t tell you that when you get the tires. Just buyer beware. They are not the company they used to be Shop around and ask questions about your purchase . I will be moving to another service for tires and auto careService: Air & cabin filter replacement
-
June 2023 by William Tsengouras
The people here are super quick, honest, and helpful. My mother-in-law shredded her tire, we limped it here and they were on it right away. Highly recommended!
-
June 2023 by Don Dennis
Needed a tire plugged. I was told that because I didn't have an appointment, he would have to wait until after his next appointment, which wasn't coming in for another 30 minutes! I'm sorry that I didn't schedule an appointment before I got a random bolt through my tire on the freeway!
