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February 2024 by Richard Walton
The girl I had to deal with today was nothing but rude. Hateful little female dog. You literally sit in a climate controlled environment and type on a computer. The least you could do is be decent to people. If customer service is not your forte then you seriously need to rethink your career path. All I wanted was to have a check deposited into my account and that severely ruined her day and cognitive functions. I will never visit this branch again. I am very disappointed with how this experience went and I will definitely spread the word about our disheartening interaction. Thank you.
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February 2024 by Bailey Laird
Apparently they can’t help you open an account and can’t help you in their office on Saturday's. Why are they even open on Saturdays if they can’t do anything? Pretty bad customer service. I went over to Wells Fargo and opened an account since FNBO in Johnstown said they can’t because it’s Saturday.
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January 2024 by Jean Fernandez
Excellent service in this branch
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July 2023 by Hailey Collins
Very incompetent staff. After getting my card information stolen, I had to order a new card. That card got lost in the mail, so I ordered a new one. That card got sent to the wrong address, bank teller must have typed in address wrong. After ordering (yet another) new card, bank teller told me he was going to turn off the two cards that I never received. Not only did he turn off those cards, but he also TURNED OFF THE CARD I have to a different checking account that I’ve been using while I wait for my card on my primary checking account. So now I’m waiting on receiving two cards in the mail, one for each account. But I’ve already been waiting on the original card for 2 months now so I doubt I’ll receive either of these cards. People bank at this bank because it’s convenient since it’s in town, but I assure you that the drive to Loveland or Greeley to use a different bank would definitely be worth it.
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February 2023 by Carol Ramaley Williams
I had to deal with a CD account and the Julie was so helpful. She got me a rate better than I thought was possible. Thanks FNBO for looking out for my banking needs
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February 2023 by Betty Seeman
I love the folks in this branch. They are so friendly and knowledgeable. They go out of their way to help. I’m a FNBO customer forever.
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February 2023 by Jennifer Gunter
Super friendly staff. Very helpful and knowledgeable.
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March 2022 by Bre Tanner
Aweful lazy unprofessional staff ! Has to be the worse bank in this town. Management yells at employees and customer's. Low class people low quality service
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April 2021 by Robert Francis Spurling
Was a customer of 1st National for 10+ years, as a mentally disabled person I have had my ups and downs with the Bank. I felt as though I was pushed to the utter edge by the Bank Manager there and her staff. As a Disabled Veteran I feel I was treated unfairly and would recommend another financial institution where they put the customer 1st.
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October 2020 by Jovanni Paez .
Poor, poor customer service, people there are extremely rude, lazy and so unprofessional can’t believe they still work there..
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May 2020 by Stetson Hamilton
Amazing people, great care, and always a bright atmosphere. Been banking at the Johnstown location for 11 years, and I don't plan to change!
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February 2020 by Richard A
Never a problem with this branch. Friendly staff and very efficient.
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September 2019 by Skip Horten
Sorry to find out Stephen flew the coop for Windsor ???? our loss ?good luck to ya nice to work closer to home
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September 2018 by Maira Gonsalez
I've had my accounts here for years and never had an issue but the attitude on some of the new employees is horrible
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November 2017 by Ted Brown
I could only go three stars for FNB Johnstown. Good bank, convenient, however the attitude is pretty thick in there. I wonder if they beat their employees when nobody's looking.
