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October 2023 by Senri Senri
David came by to fix a flat for me after a call to AAA. It was the end of his shift on a Saturday, but he was still friendly, efficient, and very nice. Great customer service!Service: Tires
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September 2023 by Prodigy House Muay Thai
Larry and Jon were a fantastic help!Knowledgeable and Professional.We had a tricky situation to deal with, and they had enough experience to get us through it with elegance and grace. We've known Larry for many years, and will always call H&R first!
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September 2023 by Heidi Vilhauer
You can do better! I took my vehicle in for an oil change and the technician failed to replace the filter correctly. All the oil ran into my garage. When I took my car back the next day, they lacked accountability and urgency with the issue.
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August 2023 by Chad Smith
Absolutely horrible to deal with! It’s one of “those” small town garages that tells you one thing and does another. Lied about the time to get a tire, quoted the wrong price. Charged us to mount the tire, but all they did was put it on the rim. I still have to put it back on my truck. Said it would be ready Monday. Still putting it together on Wednesday and charged us for mounting and shop consumable fees. SCAM shop….rude and complete lack of customer service. Go ANYWHERE else if you need work done.Service: Tires
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August 2023 by James Giddens
Technician, KT literally pulled up into the parking lot rolled down his window. I walked to the tow truck, 5 ft away from the tow truck. He rolled his window up and drove away. Then I called AAA and in the notes it said Subaru of Loveland would not release vehicle. The technician wasn't on scene for more than 2 minutes and never even exited his vehicle to ask any questions. Lazy excuse, Very bad service would not use unless you want bad service
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August 2023 by Jose Rodriguez
Their technician Christopher was sent out to fix a flat tire and ended up damaging three out of five studs on my vehicle when calling the supervisor, the supervisor was like I find that very hard to believe I would not use this place at all! They are a scam ! They don’t care about their customers! Christopher said he was going to pay me back for the damages he caused to my car and then blocked me and stopped contact.
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July 2023 by K A.
They gave me fast and honest service. It was a life saver for me
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June 2023 by Jerrica Mitchell
I recently visited this shop for the first time for an oil change, and what I thought I needed to be done, which was an alignment. I was 100% expecting them to try to upsell me or lie to me about needing additional work done. I was SOOOO happy when Donna called me and told me they had inspected my vehicle and did the alignment and oil change and that fixed my issue. She did not try to sell me ANYTHING additional! To top it off, it was SUPER affordable! It is hard to be taken seriously and not be taken advantage of as a single woman at an auto shop. I will be coming here from now on. Highly recommend!! Thank you H & R!Services: Vehicle Inspection
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May 2023 by Real H.
This company is hands down some of the most unprofessional, under qualified, and over priced repair/towing services in Northern Colorado. We were forced to use them multiple times due to their affiliation with AAA. This company is unequivocally the worst business I have ever dealt with. Stay away and do not use them. If you have to use AAA in Loveland Colorado, request any other company besides "(H)ell & (R)acist" Repair and Towing. One a side note, we eventually got amazing service from Shaun's Towing and Recovery, they are professional and timely unlike H&R.
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April 2023 by Shawnessy F.
They are wonderful people. Have had to Use them twice. Both times they were awesome. All you have to do is be reasonable and patient And they will go out of their way to make it right. Both for repairs and towing service
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March 2023 by Dante Flores
Super frustrating that I took my 435i in for a repair on my tire, which they did in fact fix that. But my husband confirmed if it was okay to come close to closing or if another time would be better and they told us to come in. Did a rushed job and ended up scratching my brand new wheels twice, told us “yeah it slipped” and then proceeded to charge us full price after expressing how upset I was with the damage. I understand mistakes and I’m usually very graceful but it lines up with the service expressed on other bad reviews.
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March 2023 by Jaime Ruiz
H & R towing is contracted through AAA and they made my family feel safe, comfortable and taken care of. The technician stayed in contact with us from initial contact to the moment they arrived at our home with our vehicle in tow.
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February 2023 by K Hudson
The tow truck driver, John, caused significant damage to my vehicle when he towed it. When I tried to talk with him about it, even though he admitted that he had caused damage, he said he was not liable for the damage. He said that cars sometimes get damaged during tows. Umm, there was no damage to the front bumper but the damage he caused included destroying half of the front bumper (gaping cracks pieces), damage to the body of my car around the wheel well, and it appears that the rotor was broken as well. Instead of being reasonable, John yelled at me and refused to listen. I have before and after pictures that documents the damage and again, he admitted he damaged my car when he towed it. But he said that it is not his problem. Horrible customer service.
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January 2023 by Shawnessey Finnigan
The tow driver was nice and professional. They were able to get us in and fix the control arms and tires all in 4 days at a reasonable price.
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January 2023 by K H.
THIS COMPANY IS LOCATED IN JOHNSTOWN, CO. Not sure why the title of the review says San Francisco.If I could give a rating of 0, I would. My car was involved in a single-car accident due to weather-related conditions. The front passenger tire was damaged, rendering the vehicle undrivable. When the tow truck driver hooked up my car and drove it to my house he caused a lot more damage. The damage was to the wheel well and 1/2 of the front bumper was cracked open several inches. It appears to have caused at least as much damage as the accident did. I contacted John at H&R Repair & Towing. He was not willing to listen or take any responsibility even though he stated that he knew my car was damaged when he towed it. We took pictures of the car after the accident/before the tow and more pictures after it was towed. During the conversation, John raised his voice, talked over me, and was extremely rude. Horrible customer service. Now I have to get a lawyer involved. I would avoid this company like the plague.
