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September 2023 by Alch33mist Media
Matt and the crew hooked my family up with rentals for the day. Awesome people in the store.Only complaint would be on the corporate side; far too expensive.
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August 2023 by Mary Williams
Kristine HOOKED US UP with the best customer service in the area! Gloves, bikes, sunglasses and fantastic recommendations about where to go in town for food and fun as a family.
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August 2023 by Zach Williams
Kristine from Canada that works there is the absolute best!! Super helpful and gave us a wealth of info for our trip!! Awesome store!
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July 2023 by Adam Rothschild
The whole staff here is super friendly and helpful, but Christine went above and beyond to help me. I live in Pittsburgh, but I was semi-randomly in Keystone village last weekend while on vacation and serendipitously saw the insane sale that they were having on their used downhill bikes. I hemmed and hawed because I really wanted to buy a couple of bikes these for my son and me, but I didn't know how I would get them back to Pittsburgh, so I passed.After arriving home and thinking some more, I had the inverse of buyer's remorse and had a Denver-based friend agree to pick up the bikes and ship them to me if they were still available. Fortunately a few were left. Chrisitne could not have been nicer or more helpful. She sent me photos of the available bikes in the size I needed and arranged for me to pay over the phone and find a way for my friend to pick them up. She even offered to come in on her day off for the transfer (fortunately that was not necessary). Anyhow, I am very grateful to Christine for her outstanding service... and also look forward to having fun on these new-to-me bikes.Christine gave me by far the best customer service experience that I have had in many years.
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July 2023 by Alan Griswold
I had a free 1/2 day and Kristine set me up for a downhill mountain bike rental, great advice, and saved me $30. I had an incredible experience. 5 stars
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July 2023 by Susan Winberg
Kristine was so helpful and super nice to us. She was encouraging and Supportive when some of us did not enjoy biking.
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July 2023 by Ryan B
Christine Canada is the real deal. Super helpful, not pushy and available to answer any questions. Bought a bike and couldn’t be happier with the service.
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June 2023 by T I
Q and rhe crew hooked us up with some protection gear for a day of DH. The techs hooked us up wirh a shock pump to boot. These gush have always been real helpful and solid every summer we come up! Thanks Keystone and the crew! See you again soon
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March 2023 by Jeff Scheurich
Pretty poor customer service. Got boots in 2 min then waiting 50 min to get fitted for ski's. One person helping, said he doesn't ski at all. The manager lady sitting in her office say she didn't realize was so under staffed today yet we have to make a reservation...how did she not know. Got a refund because I didn't want a helmet. Person at the checkout had no idea how to get this done. Manager again had to get up acted like a hassle to do this, pounded the keyboard and ran back to her office. Went to return equipment, acted like it was a hassle again, threw skis and polls in plastic bin told us to leave boot over by the bench, which BTW smelled so bad. A spray might be nice to put in the boots once returned.
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February 2023 by Nathan Bolha
Great equipment and great service! I could really tell the management prioritizes the experience of the customer!
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January 2023 by A T
Simply terrible staff and equipment. They can't even pick the right size for the boots. Not to mention about spraying or any sort of cleaning.
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January 2023 by Brian Connor
Do not rent from here. Extremely poor customer service. I rented a snowboard for my son, my son arrived at the store at 9:11am and didn't leave until 11:00am. No apology, no refund, no discount, nothing. My son has never seen a store this disorganized. Even returning the equipment was a nightmare. Do yourself a favor and rent from any other establishment at the mountain (or elsewhere) - don't let your rental experience spoil an otherwise great mountain.
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January 2023 by Brian C.
Do not rent from here. Extremely poor customer service. I rented a snowboard for my son, my son arrived at the store at 9:11am and didn't leave until 11:00am. No apology, no refund, no discount, nothing. My son has never seen a store this disorganized. Even returning the equipment was a nightmare. Do yourself a favor and rent from any other establishment at the mountain (or elsewhere) - don't let your rental experience spoil an otherwise great mountain.
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December 2022 by victor garcia
I went in because my snowboard didn’t feel comfortable and a man named marquise helped me right away and adjusted my stance until it felt better and made sure that all of the screws in my bindings were nice and tight, 10/10 service I would ask for him if you’re going by.
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December 2022 by Liviu Berghian
Great skiing opportunity for the whole family!!
