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March 2024 by Gary Aguilar
Thank you for the coupon for free brake inspections and tire rotation. It said we had not been in in a while and wanted our business back. I booked a 9 am appointment and it took you 2hrs to do a 15min job. I will not be bringing my business back to you.
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March 2024 by Richard
Fixed a nail in my tire in record time! Than you Big O!
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March 2024 by Kevin Harvey
Breck and the team at this store helped me get brakes done when I needed the service. Good guys . Went two more times in two days .. same service. Thanks.3/2/24.. These guys are the best.. helped me again,starter and other stuff. Honest team of young gentlemen, listened to my old man stories and didn't kick me out heh,heh.
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March 2024 by Becky Benson
Needed new tires and they did a great job! Have been a long time customer and will continue to use them.
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February 2024 by Bernadette Tuttle
We were traveling through town when our tire light came on. Grant got us right in. They quickly determined our problem and got our tire patched. They were very helpful and very fast. Outstanding customer service!!
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February 2024 by Taylor Ferguson
I went in 2 days ago to look at tires and to see if they had the tires I wanted in stock. They said they could order them, but as I was in a hurry to get new tires I asked the associate (Grant) if they had any tires that were comparable to the ones I wanted originally. He showed me a lot of great options and then we stumbled upon the ones that he highly recommended. Grant was very knowledgeable about these tires and let me know that there was a rebate that I could participate in and gave me all of the necessary info I needed. I just got my brand new tires put on yesterday and I couldn’t be happier. The service was extremely fast so I was pleased with that. Everyone there was so nice and helpful, I really appreciate a company like that! Also big thank you to Grant for really helping me in my decision to get tired that would allow me to feel safe driving in all types of weather!!
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February 2024 by Jo Luttrell
I have always had the best service here and everyone I’ve dealt with has been great. Devin waited on me today and he was super! Thanks for all your help’
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February 2024 by Tracee Polvogt
Grant always provides outstanding customer service and direct diagnosis of my vehicles. Even when it's too expensive, he always finds a way to help or saves my quote! Awesome service team here ?
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February 2024 by Katherine Larson
A very big (overdue) thank you to Breck at Big O Tires for getting me set up with some new snow tires on short notice! I did some comparisons for quotes online and found Big O to have competitive pricing, I scheduled an appointment online and very quickly after that got a call from Breck. He said that the didn't have the tires in stock, but would get them to the store the very next morning for me! I was so grateful for the customer service since I wanted the snow tires on my car before a big storm that weekend. The snow tires definitely saved the day this past MLK weekend, and I will 100% be back for more service at this location.Thank you Breck! :)
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February 2024 by Michael Van Meter
Great job, had a low tire notice on my car. They found/fixed within half an hour. THANKS. This time went in for oil change, no appointment but they completed the job quickly
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December 2023 by Dana Shelayne Kroeger
Joseph and the scheduling team inside the store were all amazing! Joseph said he was going to take care of me and he did. What a truly great, professional man. The guys inside the office/store gave me so much helpful advice & information on all of my questions. They were such a pleasure to hang out with. Professional, courteous, genuine and caring. I wish had got their names but you would know by the date and time I was there getting a hole fixed on my tire, Wednesday, Dec 27th at 2pm. I will be back for tires, when needed, and other services. Finding my car team is a bit like finding a good primary care doctor. I am loyal to a fault. Thank you!!!!
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December 2023 by J C
Excellent customer service! Grant and Breck were professional, knowledgeable, and helpful. I can't compliment them enough for their outstanding service and my new tires purchase.
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December 2023 by PJ Clarke
I was on my way home when I suddenly got a high temp alarm on my car. The last thing I needed was more automotive trouble. I was able to get home, and immediately called Big O Tires in Lakewood on Union just off Alameda. I explained my problem and they said they would be able to get me in that afternoon. I made it in, and their mechanic told me that the electric cooling fans were shot and would need to be replaced. To make a long story short, Big O mechanics were able to replace the fans same day, and for a lot less than I expected. Because of their professionalism, I was able to make it into work later that evening, so I didn't have to dump a shift. I have relied on Big O for tires, brakes, shocks, struts, oil changes etc., and all my mechanical needs as they have a crew of well trained technicians who take pride in doing a job well done. They took the time to explain all the work that needed to be done, with a very accurate estimate, and I must say I have always been impressed with their professionalism. So if you ever need top quality work done on your car with professionals who have earned my trust, then I highly recommend Big O Tires in Lakewood on Union Ave. Just off Alameda. Bravo Zulu guys.
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December 2023 by Emilee Troutwine
I cannot recommend this place to anyone, the people that work here are the worst. I called to ask if I could leave my car overnight because it had a nail in the front one and it was supposed to be cold the morning of my appointment and it made me nervous to drive on, I got all 4 new tires. They said yes no problem bring it over. So I dropped my car off during open hours. The employee Grant is the one that checked in my car. As I was leaving I walked out with Grant so he could get the information from my vehicle to finish the check in for the appt. My ride got there at the same time so I left Grant sitting in my car. The next day I pick my car up from my 8 am appt at 1 pm. I take it next door to fill it with gas and start cleaning the random trash out of my car, only to realize my very full car I dropped off was completely empty, it looked like a crime scene. I called back to ask if there was any reason they would need to clear my car out for my service. They immediately mentioned I left my car overnight and maybe I left it unlocked and they would check the videos because they did not take the stuff out of my car. While I am waiting for them to look at the video we call back in to let them know I did not leave my car unlocked because Grant was still inside my car as I was leaving the property. Whoever I spoke to at this time said that the tech let them know the doors were unlocked when he went to get my car to start the service, this fact was never brought up to me or even mentioned until I escalated all of this, yet I am still be blamed. I eventually get a call back from Grant later that day saying it looks like someone cleaned your car out around 3 am. He then said and I quote "it takes him a couple seconds to get into the car so we are not sure how he got in." I asked to be sent the video which they do. In the video you see a homeless guy who looks sketched out looking back and forth a couple times before clearly just opening my unlocked car. The door was not damaged in any way and the video has sound and no lights blinked, no alarm went off. Grant did not offer a solution to this problem let alone an apology. After not hearing anything from them after this we called in Monday the following week asking to speak to the manager. Who said that it is not their liability because I left my car over night. I agreed with him that it would not have been their liability if they had not left my car unlocked. Still not a single apology. He then gave me the email to his manager that I reached out to and have not heard back from. I forgot to mention that my tire pressure light was still on when I picked my car up so the service was not even completed well. I hate people that leave bad reviews but I literally got robbed and then told we do not care what else am I to do?
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December 2023 by Kelly Story
I was on my way out of town when my Jeep alerted me I had a flat. I wasn’t too far from the Lakewood location so I drove straight there. By the time I arrived, I had lost another 6 lbs. of pressure. Breck and the team told me to pull right up to the bay and they’d help immediately. They quickly diagnosed it was a cracked wheel and the tire wasn’t damaged. They put my spare on and had my wheel repaired in a few days. They even kept my tire while it was getting repaired. I highly recommend this shop! They dealt with my problem with urgency and went out of their way by keeping my tire and remounting it for me after the wheel was repaired.
