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December 2023 by Mike Pipitone
Had a problem with my Keen boots they exchanged them and I got a new pair ?they were very helpful ? would have got five stars if I could get a box for my boots ??
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December 2023 by Aubrey Sorensen
I was luckily enough to be gifted a vintage Stetson but to make it more my style wanted to dramatically change its shape. I wasn’t even sure if it was possible and knew very little about hats. I am so grateful to have found Gabe!! He completely transformed it. A true artist, he really had attention to every detail. He also spent time to educate me on how to care for it and some tips on further personalization. I couldn’t be happier. Thank you!
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November 2023 by Steve Pauken
Very good help from employees.
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September 2023 by MATT DEVRIES
Need to go back as they were closing.
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September 2023 by N
For the life of me I cannot remember his name, but the associate who helped me and my partner (who's never bought boots or western wear) was so helpful and kind. We told him a budget and style, he found us quality items and spent time explaining things. Absolutely wonderful.
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September 2023 by Kristina Ramsey
Love this location!!! That are always sooo friendly!!!
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August 2023 by John Brungardt
Good selection of dress and work boots.
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July 2023 by Amanda Hensley
I have loved boot barn for so long and was beyond happy that there was now a close location! But Diane has made my experience awful both times I've been to this location. She is snotty and extremely unprofessional. I had purchased a belt and realized that I was charged wrong. As soon as I said that, Diane said, "What do you mean you were charged wrong??" When all she had to do was look at the tag attached to the belt and the price on the reciept. She then said, "Well, the price went up!!" It then took her a good 20 minutes to figure out how to credit me back the difference, and she tried to convince me the money was "back to my card" when I paid with cash. Needless to say, if she's there,I will not be purchasing anything because I don't want to have to deal with her. I've talked to 2 separate managers about her attitude, and nothing has been done about it. I was there today and sure enough Diane was there; she went out of her way to be wherever I was and smirk at me, so I walked out instead of buying the $200 boots I had been wanting for a while.
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July 2023 by Becky Duffy
Skip this location and go to any other one. If I could give negative stars I would!!! TERRIBLE customer service, toward an ACTIVE member of the UNITED STATES armed forces, single-handedly delivered by a woman named Des. :(These colors may not run, but you should.. run far away from this establishment.
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July 2023 by Jessica limon
Des must think Boot Barn is a sovereign nation because I have never seen someone be so callous and cruel to an active member of US armed forces unless they were an enemy of the country themselves. Freedom does not run through her veins, sad! The least you can do is support our great military that fights for your right to be this awful.
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July 2023 by LAURA JACOBS
Absolutely disgusting and unacceptable treatment of customers.
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June 2023 by Sheri W.
Always the best selection and service . Great sales team to help find you what you came in for and more! Will always be loyal to Boot Barn !
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April 2023 by Alan J.
I recently went into this store a few days ago and asked about some pants and the husky fella responded back sayin a bunch of stuff and then walked off with a female co worker , as I'm walking around looking for a certain brand not once was I approached and asked if I needed any kind of help , I was a bit set back by the customer service at this location and will never go back , this store has no type or customer relations whatsoever and it's horrible knowing that this high caliber of a retailer would allow this ! Oh.... Side note to add , the prices are way to high and just a bit out of touch !
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March 2023 by Omar M.
Called to check in if they had an item in stock and was told that they were to busy to check stock. Lady was rude from beginning of call. Called in because I didn't want to make the long drive and them not having the item I was looking for.
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March 2023 by Chelsea Seigneur
Great selection of boots and clothes. Service was just ok.
