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November 2023 by jon bevans
Vince is amazing and Rich is as honest as they come! We had a great experience today made 2 appointments and only needed one once they drove the trucks. On top of that I don’t think I have ever seen a shop so clean! Way to go guy’s! We will be back all they way from Summit County!Service: Wheel alignment
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November 2023 by Paul Sungro Lee
Honest and swift service. MacKenzie Richard and all other staff were kind. No wonder we've been returning to them for decades for brake-related services. They're indeed our friendly neighbor.
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November 2023 by Albert Keam
Justin at Brakes Plus was excellent and exceeded my expectations from a customer service perspective. I will recommend this place to my family and peers.I went inside for a alignment, but upon further inspection Justin found that there was an issue outside of just an alignment. My ball joints were failing.To be quite frank, I am very skeptical when it comes to Autoshops as they tend to charge extra for unnecessary things or make things seem worse than they already are. I have experienced this "scamming" before.However, Justin brought me outside onto the floor and showed me the issue in detail. I have never met a technician so detail oriented/customer focused. Thanks Justin, it was a pleasant experience. I will continue to do business with this location, unless there are better prices that beat the customer service here which is highly unlikely.Services: Vehicle Inspection
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November 2023 by Rose Smith
I recently had metal to metal on my brakes and ended up having to replace everything. MacKenzie helped me understand my brakes and what every part was going to cost me. I got my car back in a day even though they've been super busy. Brakes plus takes care of their customers and the cars brought in. Thank you to MacKenzie and the crew at Brakes plus! My car breaks better than when I first got my car!!Service: Auto brake replacement
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November 2023 by Martin Trujillo
I want to thank MacKenzie, super David and Sam for there honest ,quick service. David inspected my vehicle for free told me of what it would cost I went home changed my own parts came back they did my alignment .Excellent service I will be a customer for life. Thank you Martin and Elaine Trujillo
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October 2023 by Angela Hashimoto-Cowhick
I have been a customer for several years; they are very honest and do good work. I went to another place once and they quoted me $800 plus for a brake job; Brakes Plus told me it wasn't that big of a job and charged me $350. I went to the first place for an oil change recently and afterwards noticed a small leak, a little puddle on the garage floor. Something told me not to go back to them, and I went to Brakes Plus and sure enough, things just needed tightening. They charged me nothing for this. Brakes Plus is the best..
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September 2023 by Benjamin Rader
Mark and David were very communicative and easy to work with. Were able to identify my problem with the brakes. Upon undercarriage inspection the tech noticed a strut was leaking. David suggested replacing but was not pushing it. Did give me quote to replace struts and shocks as well. Given mileage of vehicle I decided to replace them. Drove the truck around for a few days and noticed sound coming from machined rotors on front. Mark got me in quickly to view and said rotors needed replacement. They diagnosed each problem quickly and helped make sure I was taken care of as a customer. Highly recommend this location.Services: Steering & suspension repair
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August 2023 by Daniela Gomez
I called on short notice to see if they would be able to fix my tail light and David was absolutely wonderful. I've been a long-term customer of brakes Plus and they never disappoint. David squeezed me in while obviously being very busy and was so helpful.
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August 2023 by Alexis Jennings
Mark at Brakes Plus on Colfax was amazing! He really helped me understand my car issue and treated me with kindness and respect. I’ve always taken my car to Brakes Plus because their service is 100% every time. Thank you!
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August 2023 by Kelly John
Definitely coming back! I came in about half an hour before closing, and everyone I interacted with was so kind, and even willing to show me how to check my brake pads and give me a ride home since it was safer to leave my car at the shop overnight. The manager was able to work with me on price so I wasn't breaking the bank when it came to replacing my brakes. I'd definitely recommend this Brakes Plus location for future service - they are super kind and awesome people who will tell you exactly what you need, and teach you if you're unfamiliar with the process.Service: Brakes
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August 2023 by Katie Gerhard
Very easy getting my brakes replaced. They got me in quickly, were very communicative during the process and completed the replacement quickly. They were also the most affordable place in town. Plus they had additional coupons on their website that saved me another $25. I also love the lifetime warranty, since I drive in the mountains a lot, I have to have my brake pads replaced more often. Would definitely recommend Brakes Plus in Lakewood.
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July 2023 by Nicholas Smith
I've been here a few times getting windshield wipers you know windshield fluid and other things that I needed I have no problem with it it's a great place works what I needed to do staff is decent they get things done and they help out and they installed my windshield wipers without any problems I'm happy and I definitely would go back here again
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June 2023 by Kim M.
Went in for new breaks, told by the technician that I didn't need them and that they still had life left. Brakes continued to squeak so took the car back to have them re-looked at. The manager, TJ Gardner, acknowledged that it was their error and made it right by waiving the charges for new brakes which in today's economy makes a huge impact on financially struggling couple. This type of customer service is almost non-existent these days. My husband and I are extremely grateful.
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June 2023 by Daniel Utecht
Super positive experience with TJ and Ricky. Their explanations were clear and thorough and they were helpful to give honest advice about fixing issues with my rear differential and weren't pushy about anything. I also observed very good treatment towards other customers including one being driven home while her car was being serviced. All around, impressed by the quality and professionalism of this place. Look forward to going here again!
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June 2023 by mistressofmuses
TJ was absolutely fantastic at helping us out. We'd reached a point where our brakes were actively unsafe, and he really helped to make sure we got the repairs we needed while staying within our budget. They were very open and honest about what was needed, and never tried to push unnecessary replacements or repairs. Thank you so much!Service: Auto brake replacement