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January 2024 by Santy G Velasquez Alvarez
Thank you Raven! You are amazing! Outstanding customer service! She went the extra mile to help me. This is from now on my one location to go! Gracias!
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November 2023 by Lida R
I walked in with a small amount of loose change (approximately two cups worth) and was told they can’t take change unless it’s rolled. As a BANK, you should take whatever form of money is presented. This also makes no sense since obviously it has to be counted anyway. It’s not like Chase is going to trust that the roll was correctly filled with the right coins. If I have five quarters, do those have to be rolled too? Ridiculous. It’s poor customer service.
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November 2023 by Daniel Folsom
Went to this location today to get cash from atm and the card reader on the door to access atm is broken. I stopped on the way to airport. What a waste of time! Fix your ATM access
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September 2023 by Lemuel Lee
This place is absolutely trash!!! There is a line of people out the door, only 2 people at the counter 4 employees around the corner laughing and talking not doing anything and refusing to pitch in and help the front desk but yet they have a sign behind the front desk that says they appreciate us, well if you appreciated your customers and their time you would pitch in and help get them taken care of and on their way and then on top of it they refuse to take my companies checks!!! But they appreciate us!!! All of you should be FIRED!!!
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September 2023 by Megan C.
If I could give 0 stars I would. While at this chase I was depositing for my company. It was checks and cash. I didn't have exact cash for the deposit so there needed To be change back to me. The teller, Saul, was rude to me when explaining why he couldn't give me change back moving forward. He said it's because of fraud of people coming in with checks and getting cash back. When I told him I wasn't getting cash back from the checks that I was depositing, it was change from the cash deposit. He interrupted me and said "I'm telling you why it's fraud". Ok sir. I will NOT be depositing at this bank moving forward. What he was explaining made sense only if I was trying to get change back from a check only deposit But sense it was change back from the CASH i was depositing I don't see what he is talking about and why he was so rude about it. If you can go to another branch I would.
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September 2023 by alicia p
Gavin was amazing and patient and knowledgeable when helping my husband and I with our business accounts. All of the staff at this Chase bank branch are very nice and beyond competent. Thanks Gavin!
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September 2023 by Paul Jacobsen
Tracy is very special, keep her at all costs. Great customer service and very kind. Honestly a rare experience these days!
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June 2023 by Pecos Picks
Had to get a cashiers check, quickly got us taken care of, A1 location
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April 2023 by Merik Flanagan (he/him)
Nick and Dana were amazing and acknowledged my chosen name which is different from my legal- inclusive and amazing thank you?
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December 2022 by Tyler K.
Friendly service, helpful bankers, and in a convenient location. If you are ever in the area, this should be your go-to branch!
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November 2022 by Teresa Sanders
Unable to complete a simple form to link my bank account to my Treasury Direct account
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August 2022 by D J Morrison
Made me feel a little discriminated when I walked in I asked for a notary at the moment one was available and a Caucasian gentleman was behind me and wouldn't you know that they pushed me to the side to help the white guy first. Sorry I have brown skin this wouldn't have happened at my regular branch.
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July 2022 by N Master
Tellers were very helpful and attentive, the lines be long but they definitely keep it moving so the wait was not too bad, overall customer service was excellent.
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April 2022 by Heather Keeler
They close your account and keep you money no warning no text message no emaildo not use chase bank
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March 2022 by Matt Graffam
They rarely if ever answer the phone, bankers are scheduling their appointments, getting anything done is a nightmare.
