-
March 2024 by Carlos Gomez
Thank you luis for your excellent service a true professional! Will be back!
-
December 2023 by Cynthia Cervantes
Went to the Coach at the Mills mall in Lakewood Colo, a young man telling everyone the store was closing at 8. I told him the e website said 9pm. I asked who the manager was he said he was. "Wrong Choice". I asked him the name above him he said their was no one above him. I asked him for his name. He asked me why?? He was randomly turning people down, which is not good. Al together he turned 8 customers down.
-
August 2023 by Spencer Howe
I came here last Sunday because a little accident happened with my bag and I wanted to see if they would exchange it, and the lady who helped me was super amazing and exchanged it for free for me! Thank you coach for going above and beyond! I love coach so much!
-
April 2023 by Manda K
Do not order from these people they’re just a scam you’ll buy something they’ll send you confirmation that you bought it but never sent you a shipping email you’ll never receive your goods and then when you don’t receive it you contact them they won’t refund you so they’ll just steal your money and pretend to give you a shipping code which will never work it’s a fake shipping code they send you don’t buy from these people!
-
March 2023 by Cat Kegg
Some employees are rude and looked at me like I don't belong in store
-
February 2023 by The Meg
Be careful what you buy from an outlet, they say overstock, I think defective. Stitching on Loafers began to shred after only a few indoor debuts. The other side of the heel is pulling apart as well and the company does not want to consider it so I am letting you all know what sub par product you might want to avoid.
-
February 2023 by LaTanya Shuler
I been coming to this store since it opened. The customer service was the top notch best. Unfortunately I’m not a satisfied customer these days. The customer service isn’t the same. My last visit was not bad but just mediocre. Well on to this last visit, didn’t even buy a purse because because the service was horrible. I will not go back!!! I’ll just order online or drive to castle rock!!!
-
December 2022 by Julissa Taylor
Very friendly staff, willing to help you even if you're not buying anything
-
September 2022 by Geomar Morales (Geo)
Better prices here then on Amazon. Great help!
-
June 2022 by Jim R
This is a beautiful store to visit it is always clean and well organized. Of course it's 'Coach' so you're going to pay more for items. Which is my point. It seems that the women who work here are always so kind and helpful, the two men I've seen working there are just mean. NO customer service what so ever! One had dark hair the other lighter hair and some facial hair. They are rude when answering questions and very abrupt. Maybe I don't "look" like I can afford to shop there, but in the past two weeks spent $2k. Maybe that isn't enough for this store?
-
April 2022 by Katia Skarakhod
Gracie was amazing. Sweetest girl with the prettiest eyes
-
March 2022 by Brian Radford
Came in to try and replace a damaged bag, after being instructed to by Coach Corporate Support. The assistant manager was immediately annoyed that Coach Corporate had told me to come into a store. Then proceeded to explain that she didn't have anything to replace it with, wouldn't offer a discount for a different replacement, and was snippy during the whole interaction. Do not recommend.
-
February 2022 by Marquist Spencer (M)
While I enjoyed my visit to this Coach Outlet, I couldn't help but feel a tinge of racial profiling when I walked into the store. Mind you, I've been a Coachie and an Insider for YEARS, spent more than I care to admit and am known in the Castle Rock store by name.It's not just the store, though. It's a general attitude of the entire area that concerns me. People of color should never be subjected to treatment that is "less than" that if any race. Period. This rings especially true when I walked in carryinga pocket full of cash.My salesperson was helpful and I like the assortment they had in stock. Three stars.
-
December 2021 by Mary Leclere
Staff was friendly and helpful, the selection at this location seems to be much better than at the others
-
August 2021 by Katie Roberts
Saw a coat that caught my eye. Ashleigh greeted me and was very kind and answered my questions in a friendly and professional manner. They had a good selection of Coach items to choose from including bracelets, earrings, necklaces, jackets, and purses.
