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January 2024 by Janay Jiron
My uncle has been going to them for years! So when I asked where to go for auto work, my uncle had no hesitations when referring me to Complete Auto Repair. The workers are super friendly and helpful. It is one of the only auto repair shops that I trust. They also bring up that if you want to look around for other prices on whatever work you need, show them the price, and they can try to match it. I will definitely continue to go to them! Highly recommend! But just know that they are remodeling a bit inside for a short time, so it may look a little chaotic inside when you first arrive until they finish.
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December 2023 by Jay Heyer
I LOVE THESE GUYS!!!I currently, drive a ‘99 Corolla with 340,000 miles on it. I’ve had my car serviced by Complete Auto Repair for well over a decade. Recently the business changed hands from a Mom and Pop shop to a larger company and I still receive the same awesome service!The two guys at the front desk, Jeremy and Damien, always greet me by name as if we were old friends and have known each other for ages.Prices may be steep, but I’d prefer to use this garage rather than trying to find something new. I’m always given options on which way to handle whatever my car needs and they explain everything in detail.You won’t be sorry using this business
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December 2023 by Justin Barber
I love these guys! Definitely will be my mechanics for life! Looking to have the engine in my hyundai replaced and they did research and recommend I go directly to the dealer. When i go to pay for the diagnostic fee they said not to worry. I've owned several cars and had them serviced by them and they have always been fair and direct. I recommend you make them your mechanics as well!
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December 2023 by Walker Burton
Excellent service, honest, fair prices and quick turn around. Jeremy and crew helped me out in a pinch. Needed to get my car serviced and pick up my parents at the airport the same day and they made it happen. Thanks again.
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December 2023 by Tony Gutgsell
These guys value their reputation, and dealt honestly with me in my diagnosis/repair. They will make sure you have a solid customer service experience so that you're a repeat customer and that you tell your friends. It's a win-win situation.
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December 2023 by Angelina Butler
Best place to take your car to! Some of the most communicative people to help me since owning my car. They are super straightforward and the most honest people when it comes to any situations with your car. They helped me in a tough spot and made a terrible situation a lot easier to deal with. I would recommend them to everyone.
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November 2023 by BC
This place changed ownership over the summer and now is little more than your average brakes, tires, and rotors scam shop. I took my car in a few weeks back for an oil change and another small job. They forgot the small job twice, and I had to remind them twice for it to be completed. On top of it they said tires, brakes, and rotors all needed replaced. They told me my brakes were down to 1.5mm. I declined the work and took it to another mechanic in town. Rotors were fine, brakes measured at 4.5mm. So they lied to me about my car to get more business. On top of it all, the tires they said needed replaced went flat within a few days after leaving the shop. I inspected them and found screws and nails in them. Now, that could be coincidence, but shouldn’t they have notified me of a possible puncture? There’s a small chance I picked them up after leaving the shop, but given the other issues I mentioned, I’m going to label it as highly suspicious. There’s loads of other shops in town. Go somewhere else. Anddon’t trust any reviews before June ‘23, they are effectively from a different shop. Be safe out there.
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November 2023 by Amanda Trujillo
Worst experience of my life at an autoshop for an extremely basic service: oil change.I went here for the first + last time to get an oil change in early July 2023. I was 5 minutes late to my appointment, and because of that, the mechanic who was assigned to service my car took his lunch break without communicating with the front desk people. I waited about 40 minutes in the lobby area before I noticed that my car hadn't moved from where I parked it. After talking with a woman at the front desk, she told me that the mechanic thought I wasn't coming and so took his lunch early and that he would bring my car in right away to start. The whole experience took 2 hours. After driving my car for 10 days around the Lakewood area, I went up to my job at the time in Red Feather Lakes, CO - an isolated mountain retreat center. The town of Red Feather Lakes was a 35-minute drive and didn't offer any kind of auto store supplies, and Fort Collins was at least an hour drive away. A co-worker of mine noticed a significant oil leak and oil trail and finally found out it belonged to my car. I am not mechanically savvy, so he and another co-worker looked under my hood for me and discovered that my oil filter wasn't properly tightened + I had leaked 1-quart of oil over the last 12 days since getting my oil changed here. I worked hybrid, so mostly remotely from Lakewood, and occasionally drove up to Red Feather Lakes when necessary. My trip that was supposed to be 3 days in the mountains turned into a 6 day trip because I had to wait for someone who was making a trip to Fort Collins to pick me up a quart of oil to put back into my car, before I felt safe enough to return to Lakewood. I called the shop and spoke to Darian, the new + younger manager at this shop who repeatedly told me he preferred I bring my car in to look at it himself to make an accurate assessment of what might be wrong with my car. He also mentioned that they switched databases and didn't have access to any detailed information about my services beyond the basics, like type of oil, date of service, filter type, etc. Once I was back in Lakewood, I took my car in to the shop per Darian's request and he had the audacity to bring me into the back shop and him & one of the mechanics stood there and told me that there was something else wrong with my car + that was the reason for my oil leak. It was obvious in that conversation that I didn't know much about cars + I felt that at that point, both the mechanic + Darian took liberties in explaining all of the possible worn down pieces that could and/or definitely needed replaced + repaired and that those things were the only plausible reason for my oil leak. When Darian went to shut the hood of my car, he closed it without putting the metal arm down & bent that piece, later making it almost impossible for me to utilize it to look under my hood. We went back into the office & Darian gave me a verbal quote for the additional "issues" I had with my car & didn't even apologize for anything regarding my oil leak. Nor did he offer anything free - in fact, he tried to upsell me on a repair that later my trusted mechanic that I've been using for years, told me didn't need to be repaired. Not even close.I later called the shop back to discuss the bent arm, and Darian ordered a replacement but claimed he didn't realize he bent it.Oil changes aren't rocket science for well trained + attentive mechanics. I will NEVER go back to this place & I have warned by word of mouth against any of my friends utilizing their services. I consistently have a better experience at Take 5 or even Grease Monkey when I need a last-minute oil change, instead of taking it to my regular mechanic because of my poor planning.UPDATE: Theo the shop owner reached out to me, and we talked at length about my experience and he expressed genuine surprise + embarrassment for what occurred during my visits and for the way his staff handled the situation. Theo also apologized and gave
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November 2023 by Laura White
I received a coupon for an oil change so decided to bring my Lexus RX350 in for the first time. I was greeted by two very pleasant employees that answered all of my questions with such a positive attitude. They told me it would be 1 hour and it was 1 hour! Everything was to my complete satisfaction and I will definitely use their services again in the future :)Service: Oil change
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October 2023 by Katerina B.
My alternator, battery and a bunch of small stuff needed to be fixed on an 11 year old car. Complete Auto repair was professional, efficient, great at communicating through the steps of getting the repair and the diagnostic. Pleasant, awesome people who try their best for you. Highly recommend!Services: Auto battery replacement
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October 2023 by Denae Pasionek
Brought my car in for a major repair, which took a long time, mostly due to issues getting parts, but which they went above and beyond for... overall, a great shop! The people are kind and transparent- Mike R and Darian were personable and super helpful, and Mike T was knowledgeable and explained all the details and actually listened to me and showed me the issue! I will definitely return!!!
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August 2023 by Joe A
Based off the costs they charge, one would think there would be a level of professionalism. I've used them a couple of times and it's ridiculous that once I drop off the car, I have no idea when they will look at it or when I will get it back, this is even with scheduling an appointment. Yet they tell me they will do better.They've told me they value my business but yet they do not stick to appointments. I've recommended several people here and they get the same treatment. It's like this place "picks and chooses" the customers they want.
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August 2023 by Richard Acker
I was referred to Complete Auto Care. I had an appointment which was scheduled just about a week in advance. I dropped the car off today when they opened. I was told the inspection would happen today as their board was clear. I called to see if their was an update and they guy I spoke to said they were backed up. 7.5 hours ago they were not backed up. All I was told was I could come pick up the car or wait for the inspection.This company clearly has certain customers who get priority access to the mechanics and certain customers don't. Appointments don't mean anything with this company.UPDATE -About 30 minutes after posting initial review regarding lack of customer service, someone calls back letting me know the inspection was done and they could not duplicate the problem. If 30 minutes earlier you had not taken it in and now your done, tells me they did not do an inspection. He actually told they drove about two miles and could not duplicate in the conditions I described. I called him out asking how do you get a car warmed up in two miles. I left made it a mile up the road to the high school and the problems happens.I called the other location to ask for the owner, and all I was told is we are corporate owned and the corporate name is Simply True Automotive Group, which to no surprise hides their contact information from the public.
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August 2023 by Wendy Livermore
Darian went above and beyond to ensure the upmost care went into the customer service experience when my vehicle was in their shop. I would absolutely go there again and trust no other automotive shop to uphold the honor and integrity that Complete Auto Repair did during my experience.
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August 2023 by J F
These guys are great! I had a minor problem and they were able to help me the next day in a quick ten minutes. Honest, nice, and professional. I absolutely recommend and will be back for any other car needs!
