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February 2024 by Glen G.
I quit this credit union a few years ago, but I'm sure they are still the same bungling company, and--yes, I mean company, Credit Union of Colorado is a corporation. Once I received a bank statement that showed a balance almost $7000 less than my records. I went to the Lakewood branch and asked the clerk what happened to the $7000 that is missing in my account. I was told they sent it somewhere, but they didn't have a record of where they sent the money. When I asked to talk to a manager, I was told there were no managers available, as they were all in a meeting. After the credit union accounted for my money, I closed my account.
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January 2024 by Sherry Sleeth
EDITING 1ST REVIEW:I would love to send my deepest thank you to Donna at a totally different branch for reaching out to me and being so kind and helping me get my correct 10 digit checking account number so I will not be having the same issues as previously. I will just have to see what I can do with my creditors on how to repair my 90 day late status.my payments to creditors being returned due to funds being taken out of saving instead of checking account making me 90 days delinquent. Walking in to the Garrison branch and asking for my Checking account number I have always been told that my account number 7 numbers i was never aware that i had to put a sufix or 10 digit number to have funds withdrawn from the correct account assuming that my Checking account would be the account used to withdrawl funds. I spoke to Leo in the call services department a few weeks ago when I had another payment overdraft my savings account just to be rudely told that I had to have a 10 digit account number or that the credit union could withdraw money from what ever account they wanted since I didn't have a specific account noted. I was also told that I needed to go on line and down load the bank application since I only had cards account down loaded and I was not aware that there were multiple online applications for credit union of Colorado that I had to use. I have 90 day late payments on my credit report due to my payments being returned onto of having to pay creditors returned payment fees along with paying credit union of colorado over draft fees
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December 2023 by Lynn Pastore
At 10:50 am i was the only customer with 4 counters occupied by "Bankers" - no supervisor in today- i was declined customer service and told i needed an appointment for later in the week. A "NEW" customer denied service...
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June 2023 by spooon
As long as you are okay with a small 15$ members fee. They have thus far been exceptional with communication, security, and helpfulness. Will continue to keep coming back hopefully, member for a few months now. Love credit unions!
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June 2023 by Jason Piatt
This location is okay, sometimes there's a line and it takes 10-20 minutes to see a teller. Their website is pretty bad though. Poorly designed, doesn't work well, slow. Lots of errors if you're trying to apply for a line of credit or something like that, can't upload files. The website almost makes the rest of the CUofCO experience not worth it.
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April 2023 by Jennifer Jensen
I went to ask about opening an account and walked out after 2 minutes. I asked if they were a member of the Co-Op network and she showed the sign for NCUA. Pretty basic stuff for banking at a credit union.
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March 2023 by Dink Dixon
They allowed someone to open a youth account without the permission of either guardian. My sons money was deposited and the individual used the perks of the youth checking/saving and my son investments (saving up from christmas and birthday)to take all the money and run. Can I get help with this or is my son just out 1300 dollars?
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January 2023 by Francisca Vasquez
Nathan was such a big help today he help walk us through your first loan and we got approved right away and help us get in to your dream car. He made everything smooth and easy. The staff are very friendly and helpful. Thank so much Nathan.
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December 2022 by Hat Man
Closed my account after 10 years. Actually..I'm leaving them with rhe negative balance. Xcel messes up and cuofco is happy to profit from their practices which prey on poor people.
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May 2022 by Derek Harris
The people here are always helpful; I use their notary services pretty frequently.
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December 2021 by Jeff Kuykendall
My father who just moved down from Montana needed to find a bank to get his truck refinanced down here. We worked with Corrina at the Lakewood branch location. She was very knowledgeable and kind to me and my father. If I wasn't a loyal customer to CHASE bank I would have my banking with this Credit Union. I highly recommend this credit union to anyone who wants a car loan. They have very good rates on used cars. ( I am a used car salesman) Thank you!
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September 2021 by Dillon Starrett
WORST AUTO LOAN EXPERIENCE EVER. Rates are good/fine, getting a loan bumpy but we got through it, most of the people we spoke with were nice but WOW there are some seriously incompetent people working/running this ship. We've heard just about every excuse imaginable as they continuously screw up time after time. They tried to blame the DMV and the DMV was CORRECT!! The blame the pandemic for delays where in our case it was all their fault. Most of our issue seems to be due to a name change that occurred, and was properly documented, 6 YEARS AGO. They don't proof read anything, just blame "the system" for pulling in the WRONG information even though it's clearly not the same as the loan we JUST closed on. We've had to take EXTRA trips to the DMV because of the TERRIBLE handling of the title on Credit Union of Colorado's part, when do they start paying us for our time that they've wasted?! We're going to have to extend our temporary tag because of this mess and then go back to the DMV again once it's all finally resolved. They obviously don't care.I'd give zero stars if I could, go elsewhere for your banking needs...refie your home if you can & have the time! Just to be clear, I work in the construction industry and I've seen my fair share of stupid but these people trump them all.
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May 2021 by Mike McKeen
Like all the employees at this location, Dell is great! He assisted me with the coin counting machine today, while going above and beyond to see that my deposit was made. People like Dell are the reason that I 'only' associate with Credit Unions, and this CU is by far, the BEST in Colorado!Thank you Dell!Mike McKeenLakewood CO
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May 2021 by Howie Urquhart
Outstanding service at this location
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April 2021 by Mary Ann Bennett
I have been a member since 1977 and have always found the help I needed and the employees very friendly and helpful.
