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February 2024 by Ryan Duckworth
Great customer service
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January 2024 by Nathan Trujillo
Very poor customer service smh
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January 2024 by Ashley Hernandez
To be honest this is the worst cricket store there is the ladies that work here are the rudest customer service not friendly at all no one answers the phone and when they do they hang up i would give them 0 star if i could. I would not recommend this cricket store to anyone.
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January 2024 by BENZO DUBBZ
Omg, employees had this site at 85 degrees temperature in suite. It was so uncomfortable you could not even breathe. Please have these employees put on a sweater. This will push customers away. Temperature outside is 48 degrees..
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December 2023 by crus castrejon
I got there at 11:40 on Sunday store was closed. I was looking on my maps for another store when the employee showed up upset nearly hitting my car. Because I was blocking the parking spot. Again I was just pulling my maps to look for another store. He was really rude. So sad to that there late to open and they show with that attitude
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November 2023 by Nancy Hass
Always have questions rectified. Friendly staff.
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April 2023 by ADRIEL ESPINOZA
Excellent, fast, safe service and the lady who serves is very friendly…
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February 2023 by Ofelia Fernandez
Customer service good service..
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February 2022 by Brian Woodford
Gey mu phone here. Gret sevice..
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January 2022 by Sra. YD
Tonight has just been my worst experience at this location by far. My son of 15 lost his phone a few days back I called in customer service, deactivated the phone and added to a black list. Received the replacement phone but the technician was not able to activate phone so they ask me to go to a retail store. I arrived at this store and the ladies greet me, and ask if there's anything they can do to help, I explain the situation to what the lady interrupted several times, so I ask if she could at least take a look at the phone, she replied o I see it looks good from here, I insisted if there was something she could do? She said no, unless you purchase a sim card from us we can't help you with anything, you will have to call them on the phone and figure that out on your own. I took the phone and said "I can't believe you can't do nothing" and she replied well I cant believe tossed your phone at me. I turn to look at her and said I have not toss the phone to you, you didn't even grabbed it, and the cameras will show if I had. I ask for her name and she replied of course here you go and I'm the manager here's my number too, I took the paper with the information and when I was walking away she said something laughing which I didn't understand. I turn back and ask waht did you say? Oh yeah that you snatched the paper from my hand. I replied again, no I did not snatched anything from you and the cameras are there for a reason, I hold my composure but I was getting very frustrated by her attitude. As I was walking away she continued to laugh at me. I have 4 lines connected to them and I have never been treated this way. If you don't know what customer service is then don't work at these type of jobs even worse don't be the manager. I'm thinking of canceling my accounts with them, I understand the need for employees right now but people like this don't attract new clients or keep the currents happy, rather push them away. I'm very disappointed and stressed out at this point and my son's phone is not even connected. ??
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September 2021 by Lola Lola
I normally don’t rate locations but the girls at this location were awesome!They helped me and my husband choose the right phone, gave us a great deal and helped us save $50 on our bill! Thank you Bianca and Alondra C for your patience, you girls were a great help!
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September 2021 by shogun grimm
Great store always friendly and getting a phone was easy , Alondra made the process so easy and stress free for me will come here in the future
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July 2021 by Michelle Rasmussen
They were nice they told me what type of phone I have but they didn't have the phone case that I was looking for. But they told me where I could look for it on Amazon so I was able to find one there. They're always patient at cricket with me cuz I know nothing about phones really. And they take the time and explain what I need explained. I appreciate your customer service this cricket in belmar thank you for their kindness.
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July 2021 by Philip Rohrs
7/12/21After waiting more than two hours to get my disabled sister her first iPhone - the lack of Customer service didn’t stop there !!Bianca promised us a nice cover for the phone plus a screen protector, then at the very end of the transaction took it back and said no you guys are not eligible for this deal !Shame on you Cricket !!Should be ZERO stars !
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May 2021 by Lupe Almanza
I went in there for a new phone....just the phone...and the man there was insisting that I get a phone and a new line so the phone would be cheaper. He never told me how much the phone was by itself and at checkout he gave me the new phone line anyways...against my wishes. I returned the phone right away and he didn't take the phone line off my account. I paid for that line for 2 months before realizing it and I can't get a refund or credit. I will be switching phone companies.
